- CACI International (Huntsville, AL)
- …Applications and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager ... proactive remediation, and self-healing. + Incident triage, escalation to Tier 3 (Agile Product and Shared Services Teams), and...reports) + Responsible for operations support metrics and Portfolio service desk ticket queues. + Frequently meet… more
- Interactive Process Technology (Huntsville, AL)
- Junior Service Desk Specialist Redstone Arsenal/Huntsville, AL IPTA's Technology Solutions Team is passionate about providing our customers with technical ... innovative outcomes with "fierce determination, fearless integrity, and passionate service ." Our belief is that our people are the...provide guidance and resolve issues as needed + Provide Tier 1 and 2 level technical support… more
- TEKsystems (Huntsville, AL)
- … 2 support to customers by processing incoming trouble tickets from the Enterprise Service Desk , and by processing emails from customers delivered to a shared ... Requires an Active DoD Secret Clearance and IAT II (Security+) 1 . Experience monitoring network infrastructure servers, databases, applications, and websites and… more