- Insight Global (Ontario, CA)
- …be responsible for delivering high level customer service while assisting with IT support . You will be recording and tracking all interactions in the appropriate ... ticketing tool, as well as identifying and raising critical incidents to the next level if needed. Issues raised will be pertaining to hardware and software issues. It is important to approach each interaction with a "customer obsessed" mentality. The work… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- … requests within the 24/7 Tier 1 service desk at the Support Center . Tier 1 Analysts field calls, emails, messages, and web requests from ... Position Title: Tier I Help Desk Analyst Location: Camp Pendleton,...part of the team delivering a professional and effective support center capability, handling calls and contacts… more
- ManTech (Herndon, VA)
- …and alerts. **Responsibilities include:** + Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; ... I support activities + Provide, maintain, and continuously improve Tier 1 processes and SOPs + Collaborate and work closely with cyber security personnel… more
- Humana (Columbus, OH)
- …of our caring community and help us put health first** The Associate Director of the Tier 1 SOC is a critical role in our organization, responsible for leading ... strategic thinking, and leadership abilities. The Associate Director will oversee the tier 1 SOC (MSSP) providing 24x7x365 coverage, ensuring the effective… more
- ManTech (Chandler, AZ)
- …AZ; Stennis, MS; Washington, DC. **Responsibilities include but are not limited to:** + Provide Tier 1 support analyzing network traffic and various log data ... seeking a motivated, career and customer-oriented ** Tier 1 Network Operations & Security Center (NOSC)...on customer networks. + Provides computer forensic and intrusion support to high technology investigations in the form of… more
- ManTech (Chandler, AZ)
- …networks/endpoints. + Perform in-depth analysis of security events and incidents independently, and in support of Tier 1 SOC Analysts + Investigate and ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Network Operations & Security Center ...in a case/knowledge management system. + Provide guidance and support to Tier 1 SOC… more
- Proven IT (Duluth, GA)
- Help Desk Tier 1 Engineer Duluth, GA (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+30096) Apply Job Type Full-time Description The Tier I ... support . This is the basic level of customer support . The Tier I Engineer is a...Tier I uses and adds to a knowledge center for customer calls in Connectwise + Tier… more
- University of Utah (Salt Lake City, UT)
- …**Close Date** **Open Until Filled** Yes **Job Summary** The primary role of the (VT1) Video Tier 1 Support Group is to serve as the main point of ... Title** Technical Support Analyst **Working Title** Video Tier 1 Technician **Job Grade** E **FLSA...of the IVC system, equipment, and hardware. + Operations Center staff members are expected to act as professional… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist** to join ... **Herndon, VA** . This position supports a 24/7/365 service center . You will have the option of three different...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support , Asset… more
- BlackBox (Plano, TX)
- …dispatch processes through the service desk. + Escalate irresolvable issues requiring Tier 2 support assistance within prescribed service levels and procedures ... technologies. + Able to work active alarms and engage Tier 2 when necessary. + Working knowledge of Cloud...related, preferred. Experience Requirements: + 3+ years of technical support experience in a call center environment… more
- Black Bear Technology Solutions, LLC (Pocatello, ID)
- … 1 Help Desk Support Admin in Pocatello, ID, to provide front-facing Tier 1 support to end users for either PC, server, or mainframe applications ... Title: Tier 1 Help Desk Support...Title: Tier 1 Help Desk Support Admin Location:...issues + Possesses excellent communication skills Required Skills: + 1 -4 years of experience with Call Center /Help… more
- U-Haul (Phoenix, AZ)
- …our Midtown Campus in Phoenix, AZ. Position Overview: Under the direction of the Manager, Tier 1 Application Support are responsible for providing support ... to 8 hours a day, typing and reading. Requirements: + At least 1 to 2 years of technical support or call center experience related to area of assignment; OR… more
- Bon Secours Mercy Health (Mechanicsville, VA)
- …Pool are hired with the understanding they must float based on the tiers below: + Tier 1 : Float expectation within a single site based on competency + Tier ... recognized for clinical and operational excellence. **Memorial Regional Medical Center ** THIS POSITION MAY BE ELIGIBLE FOR A BONUS...The primary function of this job, based on hiring tier , is to be available and flexible to float… more
- TEKsystems (Waco, TX)
- Remote Tier 1 Customer Support ...Representative (CSR) is a member of the Family Tech support Contact Center . The CSR is responsible ... Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues. Will handle roughly 30-50 inbound calls… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC CFESS technical support ... Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service...and tools: Microsoft Exchange Anti-Virus Software (ie, Microsoft System Center Endpoint Protection) Microsoft Distributed File System (DFS) Enterprise… more
- TEKsystems (Jacksonville, FL)
- NOW HIRING FULLY REMOTE TIER 1 HELP DESK REPRESENTATIVES!! **Position will be interviewing in 2 weeks and starting in June. Equipment is provided.** + Will take ... + The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center . + The CSR is responsible for responding to a high volume of… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with...and monitors problems to ensure timely resolution. + Provides first- tier support to end users for either… more
- MindPoint Group (Columbus, OH)
- …of additional education, certifications, or other relevant factors) + Full understanding of Tier 1 responsibilities/duties and how the duties feed into Tier ... Incident Response Analyst ( Tier 3) - Shift 1 (6am...**Job Description** MindPoint Group is seeking a Security Operations Center (SOC) Analyst that will collaborate with members of… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite (Falls Church, VA) ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...+ years of previous Customer Service experience or Call Center environment. + 1 + years of experience… more
- Helena School District (Helena, MT)
- Tier 1 Help Desk Technician JobID: 2761 + Position Type: InformationTechnology/ Help Desk + Date Posted: 1 /19/2024 + Location: Lincoln Center ... Helena Public Schools has an immediate opening for a Tier I Help Desk Technician. At Helena Public Schools,...work as part of a team of 13 serving 1 ,000 employees across 18 campuses in Helena. Some what… more