- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Red River (Lexington, MA)
- …Lead with an active Secret clearance to join our team! The Team Lead ( Tier 2 ) is a strong service desk engineer, primarily responsible for working on a ... team within the Service Desk and managing the day-to-day functions,...assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. This position will work… more
- Dataprise (Port St. Lucie, FL)
- …role: We are looking for a talent Team Lead to oversee our Tier 2 team of Service Desk Engineers. This role is integral to the day to day operations of ... our 24X7X365 global Service Desk . This position will work hybrid out of our Port St. Lucie, FL office What You'll Do: + Serve as an escalation point for the team… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... **Description** + The SMIT Service Desk RDM Team has an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- Cognosante (Portland, OR)
- …provided where needed) and on site. + 3+ years IT experience in an IT Service Desk , Tier 2 Enterprise Environment. Experience with technical writing and ... country. We provide a variety of services, including remote Service Desk support and in-person help. Spread...support challenges and opportunities. **What is the position?** The Tier 2 Desktop Support technician will provide… more
- Lockheed Martin (Eglin AFB, FL)
- …This position is for a NASC Operations shift lead at the National ALIS Support Center, Tier 2 Service Desk \. You will be responsible helping maintain ... regions and time zones by providing problem resolution to Tier 1 Administrators sites in all facets of the...* Delegates/prioritizes/assigns tasks within the shift team to ensure Tier 1 customer queries are responded to quickly and… more
- Janus Henderson Investors (Denver, CO)
- …Provide Global support for all JHI employees (US, EMEA, APAC) + Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling ... / problems + Escalation point and liaison between Global Service Desk and Tier 3...Strong communication and interpersonal skills + Ability to provide tier 1 and tier 2 … more
- King Technologies, Inc. (Panama City, FL)
- King Technologies is seeking a Tier 2 Technician to Support the Customer Service Desk of NSWC PCD by maintaining the RDT&E Unclassified Network computer ... systems and the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) computer systems. Position Summary/Description: The successful candidate will be proficient in various applications such as Microsoft Office Suite,… more
- ManTech (Herndon, VA)
- …of experienced Support Engineering staff ( Tier 1 and Tier 2 Level Service Desk ) + Experience with security efforts related to modern Windows, Linux, ... complex issues to the appropriate Product Manager to assign Tier 2 / Tier 3 support. +...to quickly learn how to use JIRA to create service tickets and move them through the workflow process… more
- TEKsystems (Washington, DC)
- …of Tier 1, receiving, managing, and tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is responsible for achieving high quality ... Service Desk Manager to improve customer service standards on Tier 1 through communication...for the Tier 1 team. Collaborates with Tier 2 to ensure proper escalations, smooth… more
- INTECON (Fort Huachuca, AZ)
- …Active DOD Security Clearance Required (Secret or Higher) Job Role: EKMS / KMI - Tier 2 Help Desk Technician Location: Onsite - Fort Huachuca, Arizona ... Estimated Close Date: 5/1/2024 INTECON is seeking a full-time Tier 2 Help Desk Technician...customer with accurate feedback. + Use the Hewlett Packard Service Manager (HPSM) to determine if the problem has… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- KBR (Springfield, VA)
- Title: Tier 1 Service Desk ...and peripherals. Qualifications and Skills Requirements + Must have 2 or more years of experience providing desktop support ... Technician KBR is seeking a Tier 1 Service Desk Support Specialist to support government customers in the Washington Metropolitan Area. Provide technical… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...with Hiring Manager and/or Technical Lead **Required Experience:** + 1- 2 years of Tier 1 Management Experience… more
- Adecco US, Inc. (Florence, SC)
- …You will be responsible for diagnosing basic printer quality issues as well as generating service tickets for the Tier 2 associates. This position offers a ... **Job Title: Help Desk Technician Tier 1** **Location:** Florence...IT training. **Qualifications:** 1. Proven experience as a Help Desk Technician or in a similar role. 2… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts ... issues are being actively addressed. + Elevate requests to Tier 2 , System Integrators, and Tier...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- L3Harris (Dulles, VA)
- …services. Individual will be on-site full time. As an essential member of the Service Desk team, individual will engage customers with a professional manner ... + Excellent verbal communications skills. + A minimum of 2 years period experience with Customer Service ,...within 30 days of employment). Preferred Additional Skills: + Service Desk or customer phone support or… more
- ManTech (Glen Burnie, MD)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset Management, Training Team, ... ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist**...knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more