- SAIC (Las Vegas, NV)
- …and challenging career with SAIC in Las Vegas, NV. Duties: + The qualified applicant will provide Tier II help desk support to users unable to resolve ... is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team...tech issues that exceed Tier 1 level support. + The candidate must provide… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with ... SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to… more
- Insight Global (Kansas City, MO)
- …Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Help Desk / IT Support background within a ... healthcare environment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier ... II Desktop Specialist shall support the HR Help Desk at the US Dept of...with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Tier I/ II Help Desk Support professional for ... IT Help Desk Specialist Location MD -...DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/ II service center support + Provide help ... I/ II service center support + Provide help desk support to C5ISR personnel. Support… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will ... and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support...to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require… more
- Epsilon, Inc (Weaverville, NC)
- …Service Desk Agent team, you will perform Tier I and Tier II information technology related help desk duties through phone and email support. You ... **Service Desk Agent** **Who is Epsilon:** Epsilon is an...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with… more
- Leidos (Washington, DC)
- …Associate opportunity supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical ... for an exciting opportunity with 1901 Group as a Help Desk Agent? 1901 Group (A Leidos...and updated information to maintain the Help Desk SOPs and Training manuals for Tier … more
- Mercy University (Dobbs Ferry, NY)
- …+ Escalate requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support. + Recognize that multiple calls related to the ... represent an incident and escalate the problem to both Tier II Technical Support and the Help Desk Manager. + Participate in project teams or lead… more
- CACI International (Rising City, NE)
- …interfaces with other DoD business trading partners. More About the Role: Specifically, you will provide Tier II Help Desk support to the SPS USMC ... Service Desk that averages 300 tickets/month and supports approximately 500 users, where you will: + Demonstrate sound customer service and professional etiquette in responding to customer emails, calls or inquiries for service and support + Demonstrate… more
- NuAxis Innovations (San Francisco, CA)
- ** Tier II Service Desk ...2007 or later + Certifications in ITILv4 Foundations + Help Desk Institute's HDI certification + Customer ... job, team, and community. We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position in San Francisco… more
- US Army Aviation and Missile Command (Redstone Arsenal, AL)
- …eligibility/qualifications. About the Position: Serve as the US Army Aviation and Missile Command (AMCOM) Tier II Help Desk SME/Point of Contact (POC) in ... one or more of the DOD or DA wide financial/resource management systems: ATAAPS and DCPS, Remedy. Responsibilities Provide technical and operational system advice, coordination, and assistance to functional resource managers, supervisors and end users to… more
- Node.Digital (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting and… more
- BCMC (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...- can start with SECRET clearance Certifications:8570 IAT Level II and Computing Environment eg MD-100, AZ-104 or higher Required ... Required Experience: 2-5 Years PingWind is looking for a Tier 2 - Help Desk ...experience based on position level + 8570 IAT Level II and Computing Environment eg MD-100 or higher? Preferred… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: + Answer calls ... coming into the Tier 1 Help Desk by...coming into the Tier 1 Help Desk by the third ring. +...operating environment. Qualifications: + DOD 8570 IAT Level I, II , or III certification required: A+, Network+, or Security+… more
- State of Georgia (Decatur, GA)
- …including 2 years in an escalated customer service resolution position ( Tier II Representative, Help Desk Support, Problem Resolution, etc.) + Knowledge ... of Vital Records policies. + Proficiency in Microsoft365 High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information… more
- L3Harris (Dulles, VA)
- …inquiries, following guidance for routine troubleshooting before escalating to an appropriate Tier II Subject Matter Expert. + Maintaining 100% accurate and ... Job Title: Sr Assoc, Tier 1 HelpDesk Support-Engineering Services Job Code: 8942...full time. As an essential member of the Service Desk team, individual will engage customers with a professional… more
- Criterion Systems (Springfield, VA)
- …Company therefore we encourage Veterans to apply. Responsibilities We are seeking aTier 2 Help Desk Specialistto assist with providing 24-hours by 7-days a week ... opportunities. To find out more about how Criterion can help you take your career to the next level...problem investigations and change requests + Develop and enhance Tier II O&M documentation and processes Qualifications… more
- TEKsystems (Colorado Springs, CO)
- …Defense Intelligence Agency, DIA, Tier 1, Entry-level Top Skills Details: help desk ,customer service,windows 10 Additional Skills & Qualifications: What I ... as many incidents during your first contact, or at Tier 2. Efficiently escalates to higher Tier ...date A+, HDI, ITIL Foundation OR Microsoft 365 Skills: help desk , customer service, windows 10, TS/SCI,… more