- San Jose State University (San Jose, CA)
- …in processing and resolving reported problems. Knowledge, Skills & Abilities + Ability to provide Tier II technical support + Ability to apply ... Location: San Jose Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information...chat messages, and emails on product questions. + Provide technical Tier 2 troubleshooting, and problem resolution.… more
- Mass Markets (KY)
- …customers Preferred (Not Required) + One (1) year of experience in customer service or Tier II , technical support + CompTIA IT certification COMPENSATION ... test. SALARY Commensurate POSITION RESPONSIBILITIES This position is a technical support role, troubleshooting VoIP Phones, Data...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- TEKsystems (Chino, CA)
- … working knowledge of telecommunications lines and devices. Skills: Windows, MCSE, server, network, tier II /III technical support Additional Skills & ... Details 1. MCSE and a Bachelors Degree Required 2. Tier 2 and Tier 3 ticket escalation...daily, weekly or monthly job duties. * Provide advanced technical support to the level II… more
- Procter & Gamble (Fort Lauderdale, FL)
- …Pillar work teams, some external training for distributor technicians focused on train the trainer. 4) Tier II technical support for Sr. FST's, Tier ... home. Our propositions include branded products, equipment, service and technical support systems coupled with P&G Company... support for external distributor technicians (DLS), and Tier II for PGP field service technicians.… more
- Army National Guard Units (Latham, NY)
- …requirements. As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and ... National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT ), Position Description Number D2526P01 and is part of...document(s) for Cyber workforce as an IA Technician Level II within 6 months of employment pending training seat… more
- Citizens (Johnston, RI)
- …with other engineering and IT teams to resolve incidents in stated SLA's . Offering Tier II technical support ; leveraging knowledge of analysis and ... Networking devices . Lead and review solutions recommended by Tier II and I engineers . Help... support to IT service operations . Auditing technical support tickets; documenting patterns and trends… more
- Mercy University (Dobbs Ferry, NY)
- …customers. + Escalate requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support . + Recognize that multiple calls ... to the same problem may represent an incident and escalate the problem to both Tier II Technical Support and the Help Desk Manager. + Participate in… more
- Brivo (Bethesda, MD)
- Summary: The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas ... case management system Qualifications: + 3+ years of experience in technical support call center supporting hardware/firmware and UI applications + Physical… more
- Bentley Systems (Exton, PA)
- …Investigate and troubleshoot issues per approved Knowledgebase Articles. + Provide Tier II , III technical support and services for internal colleagues. + ... accounted for at the proper priority level. + Provides Tier II support per request... awareness and knowledge to appropriately match resources to technical issues. + An understanding of support … more
- Army National Guard Units (Madison, WI)
- …requirements. As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and ... (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or… more
- CACI International (Forest Heights, MD)
- …* CACI is seeking a Tier II Network Engineer to join our Tier II technical operations team on a contract supporting Department of Homeland Security. ... Network Engineer is primarily focused on network administration support and will respond to monitoring alerts and manage...and complete pre-defined requests. **Responsibilities** **:** Serve as a Tier II Technical Operations member… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …prompt troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier - II work center support , receiving and logging trouble ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- Robert Half Technology (Nashville, TN)
- …ensuring seamless handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. ... 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk...you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues,… more
- CACI International (Forest Heights, MD)
- …+ Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II , and other support teams. + Document, track, and ... Tier II Windows Systems Engineer Job... Tier II Windows Systems Engineer Job Category: Information Technology...instructions, and job aids. + Continuously cross-train to also support other technical tasks and responsibilities. +… more
- Criterion Systems (Washington, DC)
- …we encourage Veterans to apply. Responsibilities We are seeking a mission-focusedNOC Tier II Network Administratorto contribute to our government customer's ... Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages… more
- Dobson Fiber (Oklahoma City, OK)
- …supervision, provide technical software, hardware and network configuration and support for voice and internet services across Dobson's family of product ... step solutions in a call center environment. Scope: The Tier 2 Support Techs work within the...Dobson operating system to create detailed work logs and technical documentation in resolving customer trouble issues and configuring… more
- William C Brown Inc (Chantilly, VA)
- Tier II Technician EOE Statement We are...protected by law. Description WCBinc is looking for aTier II Technicianto join our team to support our ... through network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation… more
- Precise Systems, Inc. (Dahlgren, VA)
- …environmental & marine sciences and professional support solutions. We are seeking an LCS Tier II SPY (BL 9c) to support our customer onsite at Dahlgren, ... simulation and training, technical data management,...VA. The LCS Tier II SPY (BL 9c) will be...required, the candidate would provide subject matter expertise in support of curriculum development for LCS courses supporting ship… more
- Leidos (Chantilly, VA)
- …**Job Description:** The Digital Modernization Sector at Leidos is seeking a **CNOC Tier II Technician** to support the customer's computer data ... The job duties of the **CNOC Tier II Network Technician** are as follows: + Support...problems and coordinate the replacement of defective components + Support network operations and maintenance activities via technical… more
- Pine Street Inn (Boston, MA)
- Helpdesk Specialist Tier II Department: Information Technology Services Office: 444 Harrison Avenue Location: Boston, MA Position Type: Administrative ... responsible for supporting end users on a variety of technical issues, working with the Helpdesk team and be...working with the Helpdesk team and be the second tier of support on any helpdesk request… more