- Spectrum (Greensboro, NC)
- Responsible for maximizing occupancy and service level through real-time and intraday monitoring of and analysis of contact volumes and AHT to forecast, management ... as well as site level staffing attainment. + Update intraday (interval) contact volume and average handle time for...current view of staffing requirements. Enter updates into the WFM Portal to adjust staffing needs as required. +… more
- AssistRx (Orlando, FL)
- …provides valuable insights and support to the department supervisors, managers, and director to effectively maintain program operations and goals. + Utilize WFM ... resources, maintain current SLA's and identify performance opportunities. + Administration of WFM system including and not limited to set-up, selection of specific… more