- TEKsystems (Warren, MI)
- Description: The Workforce Analyst will primarily work directly with suppliers to ensure Contact Center staffing obligations are fulfilled. The selected ... and communicating from a Global Contact Center perspective. This role will utilize workforce management tools and...leadership is a key function of the job. The Workforce Analyst is an extension of typical… more
- AssistRx (Overland Park, KS)
- …understanding overall workload for an associate, team, department and/or organization. Within this role , the Workforce Operations Analyst serves customers by ... This role is responsible for enhancing operational efficiency and...productivity, efficiency, internal team relationships and customer service. The Workforce Operations Analyst regularly provides valuable insights… more
- Arizona Public Service (Phoenix, AZ)
- …Design for Tomorrow, Empower Each Other and Succeed Together. Summary The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring ... issues impacting service levels as they arise. Under oversight from the Lead Analyst and/or WFM Manager, create and manage intraday forecasts, same-day staffing… more
- CVS Health (Austin, TX)
- …suggestions to continually improve process and protocols related to workforce management for the Clinical Shared Organization.RESPONSIBILITIES1. Intraday ... works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating...environments, assist in determining appropriate workload to complete any intraday /real time monitoring of call stats and schedules in… more
- CVS Health (Austin, TX)
- …purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and ... CMS, Verint WFM and other databases which may be applicable to this role . The Consultant will research and support operational staffing adjustments to maximize… more