- Leidos (Indianapolis, IN)
- …from 11:30 am - 8:00 pm ET **As a Workforce Management Analyst , you will:** + Provide ongoing Call Center operational analysis, advance planning, and ... **Description** Our Leidos team is looking for a Workforce Management Analyst to...additional relevant experience in lieu of a degree + Call Management System experience + Ability to… more
- Rapid Response (Henderson, NV)
- Workforce Management Analyst (On Site) Department: Business Operations Location: Henderson, NV START YOUR APPLICATION ... backbone for thousands of alarm companies across the country. Workforce Management Analyst Role Summary...team in analyzing all operator handled event trends, including alarm/ call volume, alarm/ call patterns, staff productivity, and… more
- TEKsystems (Warren, MI)
- …function of the job. The Workforce Analyst is an extension of typical workforce management , with an emphasis on staff management . This role will help ... Description: The Workforce Analyst will primarily work directly...industry or automotive is a plus + Business analysis, Call center, Forecasting, Workforce management … more
- Paylocity (Schaumburg, IL)
- …the way others see Paylocity. Launch your career with us! Position Overview The Workforce Management Analyst administers the Workforce Management ... and skills + Responsible for daily, weekly, and monthly call center reports which highlight call center...+ 3 years of contact center experience analytics or workforce management . + Experience with standard WFM… more
- UGI Corporation (NC)
- CES Workforce Management Analyst Location: NC, US Company: AmeriGas Propane, Inc. Remote Options: When you work for AmeriGas, you become a part of something ... achieving service level goals and optimizing resources. The WFM analyst utilizes volume reports to build short- and long-range...meets high standards of quality and data integrity. + Workforce Management of Contact Center Activities -… more
- USAA (San Antonio, TX)
- …Come be a part of what makes us so special! The Opportunity As a dedicated Workforce Management Analyst I, you will be responsible for contact center ... processes and data to ensure effective integration with strategic call center suppliers. Monitors call center patterns...lieu of degree. + 4 years of experience in workforce management planning within a contact center… more
- Universal Health Services (King Of Prussia, PA)
- …Information Services Department is seeking a dynamic and talented Associate Application Analyst - Workforce Management Systems. The Associate Application ... upgrades. + Adheres to UHS Service Level and Change Management Policies. + Provides on- call support as...Level and Change Management Policies. + Provides on- call support as scheduled. + Establishes and maintains regular… more
- Antech Diagnostics (Loveland, CO)
- …content is reviewed every 12 months or earlier as needed + Oversee monthly call management process working with site managers, ensuring agents have at least ... or near Loveland, CO** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on the Antech...databases for queries and analysis using data from the workforce and phone system + Create, run, and maintain… more
- BeneLynk (Detroit, MI)
- … Workforce Analyst reports directly to the Manager of Workforce Analytics & Campaign Management . Functions include reporting, forecasting, scheduling, and ... and compensates well for doing so, inspire you? We call it "Doing good while doing well" and invite... management of intra-day staffing and service. Workforce Management activities are performed to maximize… more
- Otis Elevator Company (Tallahassee, FL)
- …Home Offices Remote Location, Remote City, FL, 33408 USA **Job Title:** Senior System Analyst - Workforce Management & Total Rewards **Role Overview** **:** ... the desired requirements and specifications + Managing maintenance/configuration/break/fix of Workforce Management (WFM) Tool + Assisting with… more
- AssistRx (Overland Park, KS)
- …reports and real-time call activity. + Subject Matter Expert of workforce management functions, including software, skills, workgroups, workflows and all ... other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate,… more
- The Coca-Cola Company (Atlanta, GA)
- …teams to align workforce staffing strategies + Maintain Workforce Management system (Genesys) with accurate call volume, average handle time, arrival ... The Consultant, Sr. Workforce Analyst provides contact volume forecasting,...Ability to collaborate and influence others + Excellent time management and organization skills + Knowledge in PowerBI preferred… more
- Amazon (Bellevue, WA)
- …organization to deliver for the customer. Key job responsibilities Key Responsibilities for Workforce Management Analyst : Delivers weekly assessment of the ... ensure business success and is seeking an experienced Senior Workforce Analyst . In this role, you will...within AWS. You will leverage your analytical mindset and workforce management experience to create actionable and… more
- Chick-fil-A (Atlanta, GA)
- …Preferred Qualifications + Real time contact center experience + Workforce Management experience + Intermediate knowledge of call center management ... is headed tomorrow. As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling,… more
- Spectrum (Greensboro, NC)
- …skilling, maintain staffing line adherence, and coordination of decentralized Workforce Management resources for outsourcer and Charter's virtualized ... (interval) contact volume and average handle time for all call types and contact centers based on global forecasts...agreements. + Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time… more
- Northrop Grumman (KS)
- …employees are not only part of history, they're making history. As a military Analyst , this person provides insights and advice on all aspects of military training ... and see itself. This position can be considered an on- call casual position. **Basic Qualifications:** + A high level...understood and disseminated. + A strong understanding of Knowledge Management and KM tools. **Salary Range:** $73,300 - $109,900… more
- AON (Irvine, CA)
- AON is looking for a System Analyst - Consumer Benefit Solutions Are you looking for a systems and data related role, that will offer you an interesting variety of ... that will highly value your individual contributions? Then read on! This System Analyst opportunity is a hybrid role, with the flexibility to work both virtually… more
- City of Long Beach (Long Beach, CA)
- …Systems Management , Information Systems Support, IT Security Manager, Cybersecurity Analyst , or Database Systems Management . How many years of paid, ... BUSINESS SYSTEMS SPECIALIST I-VII (DATABASE ADMINISTRATOR) OR (CYBERSECURITY ANALYST ) OR (PTPM) Print (https://www.governmentjobs.com/careers/longbeach/jobs/newprint/4448476) Apply BUSINESS… more
- Providence (Seattle, WA)
- …scope of technical solutions analysis and impact assessments is master data management . Functional system analyst experience **Job duties Include:** **Analysis ... CA. As part of the enterprise Data Governance team, the Systems Analyst will translate business requirements into technical requirements and specifications for… more
- The City of Houston (Houston, TX)
- Management Analyst IV (Relationship Manager) Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4288452) Apply Management Analyst IV ... helping low and moderate-income families recover. To achieve this vision, HCDD is seeking a Management Analyst IV to join its team. In this position, you will… more