- Mass Markets (Mesilla, NM)
- …is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... or older + High school diploma or equivalent + 2+ years of experience in call center operations management + Strong data entry and computer skills +… more
- Mass Markets (Wichita, KS)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... business services companies in the USA, with a strong call center footprint and operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- EMCOR Group (Tempe, AZ)
- …direct management experience of 5 - 10 people within the past 5 years ( call center / operations management experience preferred). + Ability to read, ... supplier-managed interior/exterior maintenance. **Job Summary** EMCOR Facilities Services seeks an ** Operations Manager** at the EMCOR Customer Solutions Center … more
- Fiserv (Omaha, NE)
- …risks, and change controls. + Coordinate cross-functional workstreams with call center operations , workforce management , business analysis, and IT to ... in projects. + 3+ years of experience in call center and customer care operations management + Transformational program experience with workforce … more
- Percepta (Dearborn, MI)
- …Minimum 5 years experience in a customer service environment, preferably call center operations . * Project Management , Sales and/or Marketing experience ... is demonstrated daily. Duties and Responsibilities * Customer Relationship Center Operations o Integrate leadership strategies with Direct… more
- Three Saints Bay (Denver, CO)
- …strategy and performance meetings regarding all areas of Call Center operations . + Create and oversee the Performance Management Plan for all contract ... training be provided pursuant to the requirements of the Call Center operations as outlined...rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations … more
- Amazon (Arlington, VA)
- …a high-volume, high-intensity environment such as a security operations center , call center , or crisis management /emergency response center . * ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the… more
- Mass Markets (Savannah, GA)
- …position are highly motivated, energetic, and dedicated. Required + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... business services companies in the USA, with a strong call center footprint and operations ...service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- VentureTech Solutions (Plantation, FL)
- Call Center Operations & Dialer Administrator Role Summary The Call Center Operations & Dialer Administrator is responsible for transforming ... office located in Plantation, FL. Remote is not available. Call Center Operations & Dialer...Process Improvement + Identify bottlenecks in staffing, scheduling, queue management , and agent workflows. + Partner with Sales and… more
- Chartway Federal Credit Union (Virginia Beach, VA)
- …community. + Wrap up your experience with a Capstone presentation to senior leadership. Your Role: Call Center Operations Intern The Call Center ... Operations Intern will support in understanding the current call center workflow and member experience. Analyze...+ Application Technology + Marketing + Communications + Project Management + Information Technology + Data Science + Legal… more
- Humana (Bismarck, ND)
- …mission-critical suppliers that support the company's enterprise connectivity, unified communications, call center operations , and network resiliency. This ... of our caring community and help us put health first** The IT Vendor Management Lead - Network, Telecom & Call Center Platforms is responsible for managing… more
- Mass Markets (Killeen, TX)
- …of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Wichita, KS)
- …of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Teleperformance USA (Brownsville, TX)
- …extended Outlook functions and complex Excel functions** + **Minimum of two years of call center management experience. ** + **Experience managing multiple ... morale. ** + **Manage compliance and reporting for all center operations including call volume...experience ** + **Two to three years of contact center management experience. ** + **Currently a… more
- AssistRx (Phoenix, AZ)
- …responsibilities, emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, ... + Handles escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate… more
- Mayo Clinic (Eau Claire, WI)
- …team serves as the gateway for patient access. The Director of Office of Access Management - MCHS Call Center optimizes these access pathways enabling ... and performance with organizational and agency-wide goals. Proactively develops contact center strategies governing scheduling, call handling, and patient… more
- Security Services of Connecticut (Shelton, CT)
- …volume, high stress, fast paced environment, such as a operations call center , dispatch operations or office management . + Must posses a State Issued ... Security Officers. Job Skills / Requirements Job Skills/Requirements Our Communications Center Operators are the foundation to support our Company's sole purpose… more
- University of Southern California (Los Angeles, CA)
- …and procedures to facilitate program operations . + Supervises staff assigned to call center operations teams. Recommends staffing needs based on program ... issues. Essential Duties: + Supervises one or more medical call center customer service operations ...scheduling application. Creates and adjusts shift schedules, and notifies call center management of changes… more
- Northwell Health (Melville, NY)
- …and compassionate Director, Financial Services to lead and optimize our financial services call center operations . This pivotal role is responsible for ... understanding of healthcare revenue cycle management , medical billing processes, and call center best practices. You will be instrumental in ensuring… more
- Mass Markets (Wichita, KS)
- …ideal for individuals with prior experience in customer service leadership, supervision, or call center management . You'll be responsible for the ... business services companies in the USA, with a strong call center footprint and operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more