- NorthShore (Skokie, IL)
- …Manager of Workforce Optimization. This role is responsible for ensuring that the call center operates efficiently by optimizing staff scheduling, forecasting ... strong analytical skills, proficiency in WFM tools, and a deep understanding of call center operations to ensure optimal resource utilization and service… more
- The University of Pennsylvania (Philadelphia, PA)
- …offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package ... and wellness programs and resources, and much more. Posted Job Title Lead Data Analyst , Graduate Student Affairs, Wharton School Job Profile Title Data Analyst D… more
- The LaSalle Group (Chicago, IL)
- …and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center , Human Resources and Executive Search, LaSalle offers ... The Transportation Analyst supports day to day operations in the...information flow & structural processes between Sales, Distribution Facilities, Quality , Customer Service teams, our 3PL's, and our customers.… more
- CGI (Fairfax, VA)
- …*8+ years in business analysis, with at least 3 years in Medicare call center environments. *Strong understanding of Medicare policies, claims processing, and ... Lead Business Analyst Category: Business Analysis (functional and technical) Main...through Medicare and Medicaid. CMS is dedicated to delivering high- quality healthcare at a reasonable cost and disseminating essential… more
- Brighton Health Plan Solutions, LLC (Westbury, NY)
- …South Carolina, Tennessee, Texas, Washington. Primary Responsibilities Develop advanced call center reporting with actionable trend analysis. Creating ... About The Role The Data Analyst will be an analytically driven team player...functions within a dynamic entrepreneurial environment, focusing on contact center reporting, trending, analysis with actional recommendations. The Data… more
- Vaco (Cincinnati, OH)
- …Analysis Financial or insurance domain experience is a nice plus Experience working on call center related projects and applications is an added bonus, but not ... Analysts for multiple opportunities in Cincinnati, Ohio. The Business Analyst role is fully onsite in downtown Cincinnati. Thea...required Job Description: Delivery of high- quality project deliverables and meeting target delivery date. Utilizes… more
- Village Care (New York, NY)
- …claim issues. Answers phone calls from members, pharmacies and providers when the call center needs assistance. Develops training materials and trains new hires ... Pharmacy Tech Monitoring Analyst Bilingual - Chinese VillageCare 120 Broadway, New...to this role. Some responsibilities will include: Perform monthly quality monitoring of pharmacy requests and phone calls. Review… more
- United Wholesale Mortgage (Pontiac, MI)
- …selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes. ... you feel the need for speed? As a Business Analyst at UWM, you will work alongside the application...business discounts Free membership to our large, state-of-the-art fitness center , including exercise classes such as yoga and Zumba,… more
- City of Durham, NC (Durham, NC)
- …The works to provide City and County residents the fastest, most-efficient emergency call response possible while ensuring the safety of our police, fire and ... emergency medical services responders. Our state-of-the art center was the first, and currently one of only...APCO International. We're constantly finding ways to improve the quality of assistance we provide to the community, knowing… more
- Olympus Corporation of the Americas (Minneapolis, MN)
- …with Document Control team(all sites) and other departments to support quality and standardization of OSTA documentation process. Promote continuous improvement ... initiatives (how to improve quality , provide better customer service, reduce costs). Partner with...customer service, reduce costs). Partner with Supply Chain Operations Analyst to project manage OSTA POR requirements. Schedule and… more
- CVS Health (Shreveport, LA)
- …generation with local community members Collaborate with OSH central growth and call center teams, as needed Relationship Development: Develop strong ... very closely with their Outreach Director/Outreach Manager, Community Relationship Analyst and Outreach Executive(s) to help drive new patient...business systems Act as point of contact for central call center team if there are any… more
- The University of Pennsylvania (Philadelphia, PA)
- …offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package ... client, and family research and clinical data collection, (8) assisting with quality control checks during data collection phases across all Pennsylvania sites, (9)… more
- Opal Autism Centers (Meridian, ID)
- …at the heart of what we do-empowering children with autism through play-based, high- quality ABA therapy in a collaborative, center -based environment. If you're ... applicable) Referral bonuses up to $1,000 per referral- no cap! In-person, center -based supervision All session supplies provided- no out-of-pocket costs, and we're… more
- King County, WA (Seattle, WA)
- …enforcement and emergency management as applied to the operation of the communications center . Make quality decisions. Follow moderately complex oral and written ... (KCSO) Communications Team as a 911 Communications Specialist (911 Call Receiver)! KCSO is seeking individuals with a desire...moments. You'll play a crucial role in improving the quality of life within our community. The King County… more
- Brightside ABA Therapy (Brandon, FL)
- …now and in the future. Our mission is to brighten lives, enhance overall quality , and help individuals achieve their most meaningful objectives. With more than a ... turns for some time, we're here to offer guidance and support. From their first call to us, we prioritize personalized care for each family. Our team, consisting of… more
- Amalgamated Bank (New York, NY)
- We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible ... center to be successful. To ensure success as a Call Center Trainer/ Quality Assurance Analyst , you should have excellent knowledge of Call … more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Business Analyst is responsible for facilitating within the organization, acting as a bridge between the client, stakeholders and assigned ... team. The Business Analyst is assigned to projects of intermediate complexity and...Analysis includes but is not limited to financial analysis, quality assurance, organizational development, testing, training, and documentation development.… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for a full time **Workforce Management Analyst - Call Center ** for our **Costa Mesa, CA** office! **_This is an in ... client metric requirements and required staff service levels are achieved + Manage call center reports utilizing WFM programs and ensure accuracy and… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Job Profile Title Research Coordinator Job Description Summary The Quality Assurance Analyst will work within the… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
