- MSX International (Fountain Valley, CA)
- …outcome to our customers and organization. Troubleshoot system issues presented by call center or regional personnel. Gather and present requirements to ... without disruption to customers and business users. The Warranty Analyst will serve a critical role to bridge the...announcements. Other assignments as directed by the department, including call center support with calls and emails.… more
- AbbVie (North Chicago, IL)
- …appeals, and specialty pharmacy operations 1-2 years supervisory experience in a call center , large physician, managed care, or healthcare insurance setting ... objectives or functions or outputs of this position. The Supervisor, Insurance Analyst provides leadership, support, and supervision for the Insurance Analyst … more
- Republic Services (Wilmington, DE)
- …to ensure that these customers are serviced, and our promises are kept. Call Center communication must be updated daily. Continual assessments and communications ... POSITION SUMMARY: A Logistics Analyst is responsible for the coordination and oversight...efficiency. Respond to missed pickups and service commitments by scheduling customers accordingly. Evaluate and educate drivers regarding missed… more
- Entergy (West Monroe, LA)
- …is critical in ensuring operational efficiency and service level performance across our call center operations. The ideal candidate will be responsible for ... Job Title: Workforce Management Real Time Analyst RTA Work Place Flexibility: Onsite Legal Entity:...not have visibility to this) Participate in Daily staffing/Weekly Scheduling calls/Other important Meetings Provide Cheryl/Command Center … more
- US Bank (Overland Park, KS)
- …of contact center experience Preferred Skills/Experience - Good understanding of contact center scheduling software (eg AWS, IEX, Service Now) - Knows and ... from Day One. **Job Description** Responsible for analyzing contact center trends, including call volumes, call...rates, and resource allocation. Uses analysis results to forecast call arrival and build staffing and scheduling … more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... At Houston Methodist, the Senior Access Center Workforce Management Analyst position is...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Indeavor (Madison, WI)
- …1 Service Center Manager Position Summary What You'll Do/Position Summary The Indeavor Call Support Analyst is our gateway to support Indeavor Call ... customer contracts and Service Level Agreements (SLAs). The Indeavor Call Support Analyst must be curious and...+ Critical and analytical thinking skills + Flexibility in scheduling including early hours, and the ability to work… more
- Liberty Latin America (PR)
- …in Information Systems/Computer Sciences. 2-5 years of experience working in a call center environment. Technical understanding and experience with technologies, ... **What's the role?** As the Contact Center Data & Systems Analyst , you...Systems/Computer Sciences. 2-5 years of experience working in a call center environment. Technical understanding and experience… more
- Jackson National Life Insurance Company (Nashville, TN)
- …Workday and apply through Jobs Hub._** **Job Purpose** **The Distribution Command Center Analyst monitors and evaluates business processes, skill and ... quantitative analysis on daily/weekly/monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. +… more
- Albany Medical Center (Albany, NY)
- …States of America) Salary Range: $46,220.72 - $64,709.01 ALBANY MEDICAL CENTER Position Description: Research Coordinator-Department of Hemophilia Will be required ... to existing as well as new study opportunities ALBANY MEDICAL CENTER Position Description: Research Coordinator-Department of Hemophilia Position Summary: The… more
- Cardinal Health (Dublin, OH)
- …buttons, AED activations) + Assist the Dublin Security Team with Security Officer Scheduling and call offs + Monitor enterprise access control and critical ... appropriate and professional manner when required. The Security Operations and Intelligence Center (SOIC) is the centralized hub into which critical issues flow.… more
- New Jersey Resources (Wall, NJ)
- …or computer science is required. + A minimum of four years of experience in call center scheduling or business intelligence is required. + Strong analytical ... is seeking a workload analyst to forecast monitor, and evaluate call center workload, staffing, and performance. Design, implement, and deliver standard… more
- Houston Methodist (Sugar Land, TX)
- …assist in controlling overall staffing costs and employee engagement regarding staffing and scheduling . The Staffing Analyst position acts as a resource to ... At Houston Methodist, the Staffing Analyst position is responsible for ensuring the availability... needs throughout the patient care areas. + Documents call -ins in the scheduling module. Notifies department… more
- TECO Energy (Ybor City, FL)
- …and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. **Tampa Electric** is a subsidiary of Emera Inc., ... career opportunities available in all of these locations. TITLE: Systems Analyst Consultant, Progression PERFORMANCE COACH: Manager Application Development & Support… more
- Clark County, NV (Las Vegas, NV)
- COMMUNICATIONS NETWORK ANALYST I/II Print (https://www.governmentjobs.com/careers/clarkcounty/jobs/newprint/4855694) Apply COMMUNICATIONS NETWORK ANALYST I/II ... seeking qualified candidates to apply for the Communications Network Analyst I/II position. As a Communication Network Analyst... II. This is an open and continuous recruitment, scheduling dates will vary depending on when the application… more
- City of Durham (Durham, NC)
- 911 Business Services Analyst , Associate - Operations Coordinator Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/4990438) Apply 911 Business ... Services Analyst , Associate - Operations Coordinator Salary $63,242.00 - $98,103.00 Annually Location Durham, NC Job Type Full time with benefits Remote Employment… more
- Mass Markets (NC)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Entergy (West Monroe, LA)
- …is critical in ensuring operational efficiency and service level performance across our call center operations. The ideal candidate will be responsible for ... does not have visibility to this) + Participate in Daily staffing/Weekly Scheduling calls/Other important Meetings + Provide Cheryl/Command Center relevant… more
- RWJBarnabas Health (Union, NJ)
- …outpatient Patient Access Services, Insurance Verification, Credentialing, Strategic Improvement and call center vendor + Supports customer service and promotes ... Location: 2840 Morris Ave., Union, NJ 07083 Job Title: Practice Management Analyst Location: Union (UNC) Department Name: Patient Access Services Req #: 0000205673… more
- Amalgamated Bank (New York, NY)
- We are looking for an engaging Call Center Trainer/Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible for ... to be successful. To ensure success as a Call Center Trainer/Quality Assurance Analyst ,... Scheduling and conducting training sessions on various Call Center topics to prepare and support… more
