- NorthShore (Skokie, IL)
- …other duties as assigned. What you will need: Associates Degree Preferred 2 Years Call Center Workforce Management experience required Experience in contact ... other factors. Position Highlights: Sign on bonus: N/A Position: Workforce Optimization Analyst Location: Skokie, IL Full...improvement. Conduct trend analysis to understand the impact of workforce management decisions on call center… more
- Veradigm (Chicago, IL)
- …Support (chat, messaging, etc.), Self-Service Options (Portals, Knowledge Base, etc.), and call center integration technologies (such as NVM, Vonage, or similar ... to drive adoption of new tools and functionality, particularly within Customer Support/ Call Center environments. Maintain clean documentation (eg, user stories,… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for a full time ** Workforce Management Analyst - Call Center ** for our **Costa Mesa, CA** office! **_This is an in ... out of our Costa Mesa office_** **JOB SUMMARY** The Workforce Management (WFM) Analyst responsibilities revolve around...and required staff service levels are achieved + Manage call center reports utilizing WFM programs and… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- First National Bank of Omaha (TX)
- …**Responsibilities** + Administers the Workforce Management system for the call center + Develops staff schedules and corresponding staffing scenarios ... based on business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce...within the WFM system + Conducts daily meetings with call center management to review month-to-date staffing… more
- Entergy (West Monroe, LA)
- …is critical in ensuring operational efficiency and service level performance across our call center operations. The ideal candidate will be responsible for ... **Job Title:** Workforce Management Real Time Analyst RTA...and long-term strategies for Residential/SMB Customer Journeys (including Contact Center and Meter to Cash) and track the impact… more
- Enterprise Mobility (St. Louis, MO)
- …TEAM** Enterprise Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst !** **ABOUT THE ROLE** The Workforce … more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... workforce and workload to help the Workforce ...DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively… more
- Albany Medical Center (Albany, NY)
- …Day (United States of America) Salary Range: $71,612.39 - $110,999.20 The Epic Analyst is responsible for building, maintaining and modifying Epic and other third ... and assess available technologies to create development specifications. The Epic Analyst evaluates the internal technical needs of the organization and recommends… more
- Liberty Latin America (PR)
- …in Information Systems/Computer Sciences. 2-5 years of experience working in a call center environment. Technical understanding and experience with technologies, ... **What's the role?** As the Contact Center Data & Systems Analyst , you...Systems/Computer Sciences. 2-5 years of experience working in a call center environment. Technical understanding and experience… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $71,612.39 - $110,999.20 The Information Security Analyst is a member of the information security team and works closely ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $78,773.63 - $122,099.12 The Information Security Analyst is a member of the information security team and works closely ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
- JPMorgan Chase (New York, NY)
- Join our Global Security team as a Command Center Analyst As a Global Security - Command Center Analyst within the Global Security Operations Centers ... for crisis management teams, including exercise coordination, roster maintenance, and crisis call facilitation + Triage and escalate cases of workplace violence to… more
- Jackson National Life Insurance Company (Nashville, TN)
- …Workday and apply through Jobs Hub._** **Job Purpose** **The Distribution Command Center Analyst monitors and evaluates business processes, skill and ... quantitative analysis on daily/weekly/monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. +… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …Summary HII Mission Technologies is seeking a qualified Cyber Security Analyst to support the Navy Continuous Training Environment (NCTE) global Security ... Operations Center (SOC). In this role, you will be part...safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML)… more
- Albany Medical Center (Albany, NY)
- …States of America) Salary Range: $46,220.72 - $64,709.01 ALBANY MEDICAL CENTER Position Description: Research Coordinator-Department of Hemophilia Will be required ... to existing as well as new study opportunities ALBANY MEDICAL CENTER Position Description: Research Coordinator-Department of Hemophilia Position Summary: The… more
- Tucson Electric Power (Tucson, AZ)
- **HCM Systems Analyst I, II, Sr, or Lead** Company **Tucson Electric Power** Location **Tucson, AZ** Requisition ID **6064** **About Us** UNS Energy Corporation ... employees,here (https://youtu.be/hpknvJPLuoc) andhere (https://youtu.be/7BECywu-Re4) . **Job Description - HCM Systems Analyst I, II, Sr, or Lead** Check us out. We… more
- Mass Markets (NC)
- …related field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team....a call center or customer service environment. + Proficiency in … more
- Clark County, NV (Las Vegas, NV)
- SENIOR ENTERPRISE SYSTEMS ANALYST Print (https://www.governmentjobs.com/careers/clarkcounty/jobs/newprint/4931637) Apply SENIOR ENTERPRISE SYSTEMS ANALYST ... (ERP) is seeking qualified candidates to apply for the Senior Enterprise Systems Analyst position. We are looking for skilled professionals with work experience in… more
- FirstBank (Lakewood, CO)
- …There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and ... by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank...group. We strive to not only maintain a diverse workforce , but also ensure our employee experience garners a… more
