- Motion Recruitment Partners (West Des Moines, IA)
- …Skills & Experience** + Workforce management utilizing Verint + Desktop analytics + Call recording + Forecasting & scheduling + Above average Excel (array ... Workforce Management Analyst/ Call Center WEST DES MOINES, Iowa **Hybrid** Contract...Financial Services Company is looking for a Workforce Management Analyst/ Call Center in West Des Moines, IA (Hybrid). Work… more
- Guthrie (Sayre, PA)
- …to Tapit Nova call accounting system, Avaya IP Office, Xima Reporting & Call Recording , Avaya Call Pilot, Avaya CS1000 PBX, Avaya Communication Manager ... including but not limited to Avaya IP Office, Xima Reporting & Call Recording , Skype/Teams for Business Conferencing. etc. 5. Work directly with Network team… more
- Truist (Greenville, SC)
- …more) within a Collections or Recoverya call center. Coaches and develops teammates using call recording tools , team meetings , side by side or one on one ... review the following job description:** Manage a centralized single point of contact call center or unit within a center. Responsible for coaching and development of… more
- Verint Systems, Inc. (Annapolis, MD)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …+ Understanding of Customer Relationship Management System (Salesforce or similar) and Call Recording tools. + Strong Cisco routing and switching knowledge ... point for existing production voice network, including after normal business hours on- call as needed + Ensure voice network availability and performance. + Assist… more
- ASM Research, An Accenture Federal Services Company (Carson City, NV)
- …with quality assurance program creation or execution. + Extensive Experience with call center call monitoring/ recording software. + Exceptional customer ... team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- The Cigna Group (St. Louis, MO)
- …CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording , Workforce Management, and Quality Assurance for multi-channel ... center projects from an architecture and design perspective including call routing, multi-platform contact centers, inbound/outbound self-service/queuing and applications,… more
- HCA Healthcare (Nashville, TN)
- …of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/ call recording , reporting/analytics, speech analytics, video, and WFM ... management, performance, and stability. Develops and modifies complex UCCE call flows/scripts Assists in performing research on contact center applications,… more
- MUFG (New York, NY)
- …+ **Nice to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : + Must be ... Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- TAD PGS, Inc. (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect), including IVR design, call routing, self-service automation, and CRM integration. + Manage customer-facing… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage customer-facing… more
- Teledyne (Huntsville, AL)
- …is also desirable: + Cisco SBCs: Cisco Unified Border Element (CUBE) + Imagicle Call Recording + Tendfor for Microsoft Teams telephony + InterFAX Online Fax ... Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center. + Maintain, manage and troubleshoot existing Cisco… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage customer-facing… more
- Martin's Point Health Care (Portland, ME)
- …adapt quickly to new applications, and an understanding of telephonic systems, call recording , and tracking systems. + Outstanding telephone and interpersonal ... skills. + Ability to work in a fast paced, high stress environment. + Ability to prioritize and multi-task while maintaining focus on department objectives. + Ability to function independently and within a team. + Takes appropriate initiative while soliciting… more
- USAA (San Antonio, TX)
- …+ Possesses high level knowledge of the contact center technology stack (SBCs, SIP, call recording , IVR, etc.) and understands how they integrate to deliver ... customer experiences. + Uses product-centric data and analytics to guide strategic decisions, optimize experience, manage cost, and find opportunities + Collaborates and gains alignment effectively across business units and technical teams, prioritizes needs,… more
- Children's Hospital Los Angeles (Los Angeles, CA)
- …and CTI is essential, and familiarity with tools like Avaya One-X and Verint call recording is a plus. This role involves troubleshooting and resolving technical ... issues, managing service requests, and ensuring efficient and effective support delivery. Additionally, the engineer will help shape and manage the collaboration technology roadmap, aligning it with organizational goals and user needs. A passion for technology… more
- General Motors (Warren, MI)
- **Job Description** **The Role:** The AV Fleet Data Recording team is responsible for the Design, Requirements, Integration, Validation and Execution of AV Data ... Recording Pipeline. As a Systems Engineer in the AV...search or application for employment, email (###@GM.com) us or call us at ###. In your email, please include… more
- University of Rochester (Rochester, NY)
- …of specimens using approved procedures, retrieval of clinical history, review of call cases with cytopathologist, recording and reporting of diagnosis. + ... final diagnosis, one on one interpretation of abnormal with the pathologist and recording , coding and reporting of diagnosis and filing patient smears. Rescreens 10%… more
- Sanofi Group (Morristown, NJ)
- …to support selling process (eg contract performance management, membership management, recording call activity). **Communication & Collaboration** + Lead/support ... collaborative selling model through proactive communication, action plan oversight, clarity of direction, account targeting initiatives/selection and sharing of customer and market insights to inform field sales and members of Commercial Operations. +… more