- Entergy (West Monroe, LA)
- …reports to develop short-term and long-term strategies for Residential/SMB Customer Journeys (including Contact Center and Meter to Cash) and track the impact of ... Summary / Purpose: A detail-oriented and proactive Workforce Management ( WFM ) Analyst to join our team. This...operational efficiency and service level performance across our call center operations. The ideal candidate will be responsible for… more
- Hackensack Meridian Health (Neptune City, NJ)
- …related field or equivalent work experience. + Minimum of 1 year of experience in a contact center environment OR a current active Patient Access Center team ... a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more
- Entergy (Little Rock, AR)
- …Analyst I to join our team. This role focuses on optimizing contact center operations through accurate forecasting, efficient scheduling, and meticulous ... **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid...results 5. Recognize and reward outcomes **Job Segment:** Call Center , Compliance, Data Analyst , Inspector, Procurement, Legal,… more
- DriveTime (Mesa, AZ)
- …+ Ensuring the integrity and 100% accuracy of all reports distributed from the Contact Center Analyst Team. + Working on activities, projects, and ... identify defects and/or areas for concern. + Act as the liaison to Contact Center leadership, assisting with the implementation of new call, email, and SMS… more
- Amazon (Dallas, TX)
- Description At MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. This is a 12 monthseasonal opportunity with temp to pm ... KPIs and site level performances thereby delivering as global WFM POC for the team. The expectation is to...3+ years of human resources experience - Experience in contact center operations - Experience with HR… more
- VetsEZ (FL)
- …Mathematics, Statistics, or a related field (or equivalent experience). + 2+ years of WFM experience in a contact center environment. + Proficient with ... VetsEZ is seeking a Workforce Management ( WFM ) Analyst to support a Department... to support a Department of Veterans Affairs (VA) contact center project. The ideal candidate will… more
- Henry Ford Health System (Detroit, MI)
- …of the corporation. Additional Information + Organization: Corporate Services + Department: Ambulatory Contact Center + Shift: Day Job + Union Code: Not ... of service to Henry Ford patients within a call center environment. The scheduler analyst must have...contact distributions of the work product. The scheduler analyst must also have a clear and working understanding… more
- First National Bank of Omaha (Omaha, NE)
- …maintains daily operations and provides strategic workforce planning support within the contact center environment. This role analyzes and reports on call ... business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce Management ( WFM ) system...WFM system + Conducts daily meetings with call center management to review month-to-date staffing trends and its… more
- Entergy (West Monroe, LA)
- …reports to develop short-term and long-term strategies for Residential/SMB Customer Journeys (including Contact Center and Meter to Cash) and track the impact of ... Entergy Services, LLC **Job Summary / Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to join our team. This role is critical in… more
- CDPHP (Albany, NY)
- …department is running at optimal efficiency. This includes data from the contact center applications, customer relationship management applications and core ... be a part of that experience. The Workforce Management Analyst is responsible to analyze all operational data to...be able to assist with all components of the WFM process including forecasting, scheduling, and traffic monitoring. Additional… more
- Community Health Systems (Franklin, TN)
- **Job Summary** The Senior Applications Systems Analyst contributes to a collaborative environment where usable, viable, and feasible solutions are developed to meet ... product enhancements and updates. As a Senior Applications Systems Analyst , at Community Health Systems (CHS) - Shared Business...a focus on the integration and optimization of UKG WFM Pro. + Lead efforts to evaluate and correct… more
- Amazon (Tempe, AZ)
- …in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability ... Workforce Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time...with automatic contact routing, VoIP and any contact center case management tools. - Basic/Working… more
