- Digital Realty (Ashburn, VA)
- …and regulatory requirements. What you'll need *Bachelor's degree in Computer Science, Information Technology , or a related field. *5+ years of experience ... Job Description Position Title: Product & Application Release Manager Location: Boston, Atlanta, Ashburn Your role We...bridges the gap between product, engineering, QA, DevOps, and customer success teams, ensuring that all customer … more
- Integra LifeSciences (Princeton, NJ)
- …patient outcomes and set new standards of care. Integra Life Sciences is looking for a Manager of Customer & Field Service Technologies with a proven track ... record of driving alignment across Customer Service and Field Service ...business processes, and major desired business outcomes from new technology deployments. + Analyzes information pertaining to… more
- ManTech (Stennis Space Center, MS)
- …in supporting geographically dispersed enterprise operations teams + An Information Technology Infrastructure Library ( ITIL ) v4 certification + ... **ManTech** seeks a motivated, career and customer -oriented ** Service Catalog Manager **...of catalog conducting regular reviews and updates verifying the information + Develop and implement catalog management processes and… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …Support Manager (HDI-SDM) or CompTIA Network +, A+, Security + or Certified Customer Service Manager (CCSM) + Location: Offutt AFB, NE **Relocation may ... Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Information Systems Management **Skills:** End Users,Enterprise IT, Information … more
- LGC Group (Gaithersburg, MD)
- …principles and their use in managing and supporting applications, ideally externally facing customer applications. The Service Manager will be responsible ... business objectives and customer needs. + Implement and manage ITIL -based service management processes, including Incident Management, Problem Management,… more
- ManTech (Doral, FL)
- **ManTech** seeks a motivated, career and customer -oriented **Lead** ** Service Desk Manager ** to join our team in **Doral, FL** . **Responsibilities include ... Service Desk solutions, leveraging technology and automation to optimize service delivery, enhance efficiency, and improve customer experience + They… more
- Montage Marketing Group (MD)
- …or Remote Employment Type: Full-time, Exempt Salary: $75,000-$85,000 Annually Are you a seasoned Customer Service Help Desk Manager looking for a great ... related to online application submissions. Qualifications + Bachelor's degree in information technology , computer science, business administration or related… more
- ManTech (Stennis Space Center, MS)
- **ManTech** seeks a motivated, career and customer -oriented **Midlevel Service Delivery Manager ** to join our team in **Stennis, MS** . In this role you will ... avoiding lapses of coverage **Minimum Qualifications:** + Bachelor's Degree in Information Technology , Computer Science, Business Administration or a related… more
- Microsoft Corporation (Santa Clara, CA)
- …, network, server, and storage equipment. Develops awareness of Information Technology Infrastructure Library ( ITIL ) Foundation components: Incident ... mission-critical 24x7x365 datacenter environment. + Applicable certifications: Information Technology Infrastructure Library ( ITIL ) Foundation,… more
- Hackensack Meridian Health (Edison, NJ)
- …Site Telephony + Cisco Mobile & Remote Access + Familiarity with Information Technology Infrastructure Library ( ITIL ) Framework. + Strong grasp of ... Meridian Health (HMH) network UC Team. Includes configuration of customer VoIP and analog telephones and gateways, Unity Voicemail,...Cisco Certified Internetwork Expert (CCIE). + Information Technology Infrastructure Library ( ITIL… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …**Description** **RESPONSIBILITIES:** + Managing multiple processes within the Information Technology Infrastructure Library ( ITIL ) framework. + ... documentation for support, status, and issue resolutions. + Reviews customer survey responses and resolves customer concerns....of Information Technology experience. + ITIL Foundations and IT Service Management certifications… more
- SAIC (Adelphi, MD)
- …Associate, or equivalent, within 6 months of start date **DESIRED:** + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... **Description** SAIC is seeking a proven ** Service Desk Manager ** to join the...Manager ** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and support… more
- Excelsior Orthopaedics Group (Amherst, NY)
- …role. + Strong knowledge of IT Service Management (ITSM) tools and processes; Information Technology Infrastructure Library ( ITIL ) knowledge is ... Job Summary The IT Service Desk Manager oversees the daily...the daily operations of IT support team, ensuring exceptional customer service and the timely, efficient resolution… more
- Link Solutions Inc (Adelphi, MD)
- …+ Experience working in a Department of Defense (DoD) environment. + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our...etc.). + Experience with incident management within the ServiceNow Information Technology Service Management (ITSM)… more
- LA Care Health Plan (Los Angeles, CA)
- …Insurance Domain expertise Licenses/Certifications Required Licenses/Certifications Preferred Information Technology Infrastructure Library ( ITIL ) ... Manager , Technology Application Production Support and...will collaborate with Business and various IT teams like Infrastructure , Development and Service Desk to ensure… more
- Google (Austin, TX)
- …processes; maintain and grow IT Service Management (ITSM) practices by leveraging Information Technology Infrastructure Library ( ITIL ) best ... of experience in program management. + 5 years of experience in enterprise information technology service management. Preferred qualifications: + Excellent… more
- ManTech (Stennis Space Center, MS)
- ManTech seeks a motivated, career and customer -oriented **Senior Service Delivery Program Manager ** to join our team in the **Stennis, MS area** . ... not limited to :** + Maintaining high performance levels for service -related processes, and implementing improvement activities wherever necessary + Taking… more
- SAP (Newtown Square, PA)
- …+ Knowledge of IT Service Management standards (eg, ITIL ( Information Technology Infrastructure Library ) and methodologies for SAP ... America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) . Requisition ID: 421307 | Work Area: Information Technology | Expected Travel: 0 -… more
- Leidos (Camp Springs, MD)
- …+ Continuous Process Improvement certification or executive course. + Information Technology Infrastructure Library ( ITIL ) Foundations certification. ... for to ensure Air Force National Capital Region (AFNCR) users have necessary information technology tools to meet operational requirements. + Support special… more
- Microsoft Corporation (Wenatchee, WA)
- …Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL ( Information Technology Infrastructure Library ), CDCP ... As a Data Center Program Manager (DCPM) -IT Network, you will perform trouble...experience (including but not limited to availability, safety, security, customer service ). Support escalation of issues to… more
