- AdventHealth (Altamonte Springs, FL)
- …8:am-5:00pm **Job Location** : Altamonte Springs **The role you will contribute:** The Senior CX Data Analyst serves as a liaison between clinical and ... quality outcomes, and benchmarking internal performance against external peers. The Senior CX Data Analyst analyzes complex qualitative and… more
- PulteGroup (Tempe, AZ)
- Job Summary: The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical ... Responsibilities: + Conducts analysis of business and system processes, system data , integration, and reporting. + Performs strategic research and defines, tests,… more
- Citigroup (Wilmington, DE)
- **About the Role:** We are seeking a highly motivated and experienced Business Analytics Lead Analyst to join our dynamic CX Analytics team. This role offers a ... role in shaping our customer experience strategy by leveraging data -driven insights. You will be a key contributor in...metrics:** Measure and analyze the impact of initiatives or policy/ process changes on key CX metrics such… more
- Verint Systems, Inc. (Austin, TX)
- …Learn more at www.verint.com. **Overview of Job Function:** The Sr. Client Analyst is responsible for survey design, data evaluation, and development ... research design and its continuous improvement to drive business outcomes. The Analyst creates compelling data -driven stories showing trends and improvement… more
- Coinbase (Charlotte, NC)
- …with regulatory requirements, and consistently deliver high-quality resolutions. As a Lead Analyst , Compliance EDD Operations within the CX Compliance team, you ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- BlackRock (Wilmington, DE)
- …in assets on behalf of investors worldwide. **About Client Experience** The CX organization, situated within Technology & Operations, touches all aspects of the ... key pillars: Onboarding (Contracting, Client & Product Implementation, Due Diligence), CX Operations (COM, Invoicing, Reporting), CX Delivery (Client Experience… more
- Zions Bancorporation (Midvale, UT)
- …our workforce of the future, today. We are seeking a **Business Analyst (Technical)** to join Zions Bancorporation. The **Business Analyst (Technical)** ... friction points and elevate the overall customer experience. **The Business Analyst will:** + **Analyze Business Systems:** Review, analyze, and evaluate business… more
- Meta (New York, NY)
- **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience ( CX ) team, you'll be part of a global team that unlocks the power of customer feedback ... satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering with cross-functional teams… more
- NuAxis Innovations (Denver, CO)
- …basis or as directed by management. + Update and maintain "Patch Management Process " document. + Maintain optimal data center operations with proper ... **Computer Systems Analyst - Senior** Location **Denver, CO** \# of...IT company on a mission to make customer experience ( CX ) the center of every government solution.** **Technology is… more
- UPMC (Pittsburgh, PA)
- **UPMC Health Plan is hiring a Systems Analyst Senior to support their Application Engineering team. If you have excellent communication and negotiation skills with ... Data Healthcare experience. APPLY NOW!** **Purpose:** Under the general...of the management team and senior staff, the Systems Analyst - Senior provides experienced analytical services, defines requirements,… more
- Coinbase (Charlotte, NC)
- …and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and ... to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter...serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned… more
- Mass Markets (NC)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... partner in the industry. We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role is crucial in ensuring… more
- Insight Global (Newark, NJ)
- Job Description We are seeking a skilled BI Developer / Reporting Analyst to collaborate with Genesys IVR developers in analyzing and optimizing the customer journey ... IVR flows. The ideal candidate will ensure that key data points are properly tracked throughout the IVR experience,...due to a disability during the application or recruiting process , please send a request to Human Resources Request… more
- Mass Markets (AL)
- …including data validation and testing. + Identify opportunities for automation or process enhancements to improve efficiency and data accuracy. + Assist with ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering...performing complex reconciliations, supporting audits, and analyzing key financial data to help drive business decisions. This is an… more
- Coinbase (Charlotte, NC)
- …monitoring (TMS) operations, assisting teammates with substantive questions about process or procedure. Build strong relationships with Compliance partners and ... improve feedback loops and communications channels. * Coordinate with CX Programs to contribute to and lead projects to...of a disability for any part of the employment process , please contact us at accommodations[at]coinbase.com to let us… more
- Comcast (Philadelphia, PA)
- …in the assigned system. + May review proposals, including gathering facts, analyzing data and preparing project overview that compares alternatives in terms of cost, ... mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and...and measure the success of those metrics. + Ensures data quality and integrity across data -specific application… more
- Amazon (Seattle, WA)
- …life In this team, you will spend time influencing the marketing offsite and onsite CX of the event experience during our highest traffic days. You will build ... data stories to support strategy for these events. About...workplace accommodation or adjustment during the application and hiring process , including support for the interview or onboarding … more
- Insight Global (Charlotte, NC)
- …requirements and internal policies and procedures to investigations . Review data from systems and following Coinbase procedures to investigate, decide, and ... due to a disability during the application or recruiting process , please send a request to Human Resources Request...management Advanced degree in business, finance, or customer experience ( CX ) Proficiency with tools such as Google apps, JIRA,… more
- The Hartford (Hartford, CT)
- …identify opportunities to improve agent/broker and customer experiences with us? Customer Experience ( CX ) may be the opportunity for you to grow your career. We're ... specialist to help us manage our voice of customer tools and deepen the CX culture for Middle & Large Business and Global Specialty. In this individual contributor… more
- Motion Recruitment Partners (Charlotte, NC)
- …under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Mark Wells **Specialization:** + Data Analyst ... Voice Response (IVR) systems and routing platforms (ie Five9, Dialogflow CX , Nuance, Genesys) + Experience reviewing business requirements, functional specification… more