- Intuit (San Diego, CA)
- …identify and prioritize friction points and growth opportunities, influencing improvements in customer journeys , channel optimization, and reduced cost to serve. ... to become an AI-driven expert platform, delivering personalized, end-to-end experiences. The Director of GBSG Customer Success Data Science plays a… more
- Intuit (Mountain View, CA)
- **Overview** As Director of Intuit's Customer Experience team, you will be responsible for building and leading a customer experience 'practice' to drive ... the organization. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading...the optimal framework and ways of working, through end-to-end customer 'value' journeys and customer … more
- Walmart (Bentonville, AR)
- …and analysis of customer insights by ensuring unmet needs in key customer journeys are identified and assesses Walmart and key competitor's performance in ... leader for CIS sits at the intersection of data, customer experience and strategy, representing the objective voice...to uncover actionable insights. + Identify and prioritize key customer journeys , uncover unmet needs, and operationalize… more
- JPMorgan Chase (Plano, TX)
- …+ Partners with customer experience and operations teams to streamline customer journeys , reduce friction, and improve self-resolution rates. + Drives DevOps ... we've got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the...workflow governance. + Strong understanding of regulatory compliance for voice and digital interactions, customer privacy, and… more
- Pearson (San Francisco, CA)
- **Senior UX Design Director ** **Higher Education Product Team** **Pearson** Pearson is an ed tech company whose mission is to have a direct relationship with ... and each member is directly responsible for the team's success. **Senior UX Design Director ** We are looking for a strategic and hands-on Sr. UX Design Director… more
- Mastercard (Harrison, NY)
- …and governments realize their greatest potential._ **Title and Summary** Director , Integrated Solutioning, Cobrand Business Development Director , Integrated ... Are you curious about how we are solving for customer needs by leveraging products and services across Mastercard?...in driving influence and revenue for Mastercard. As the Director , Solutions Architect - Cobrand New Business Development, you… more
- Celonis (New York, NY)
- …you to join us. **The Team:** The North America marketing team fuels customer success and market growth by building and increasing brand awareness, accelerating ... pipeline -- both independently and with our partners -- and cultivating a customer community of change makers. We amplify success stories through targeted campaigns… more
- Kyndryl (Atlanta, GA)
- …of subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys , improving customer technology operations, and integrate ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more
- MongoDB (New York, NY)
- …to build next-generation, AI-powered applications. We're looking for a Senior Director of Corporate Communications to lead MongoDB's global communications efforts, ... and execute influencer marketing and social media strategies that amplify MongoDB's voice , expand reach, and engage target audiences globally. + Thought Leadership:… more
- iHeartMedia (New York, NY)
- …events and conversations in the nation for fans and advertisers. As Director , B2B Content Marketing, you'll lead iHeartMedia content marketing reaching HoldCos, ... advertisers, and deliver relevant, high-value content at the right moment in the customer journey. + Create content for every B2B touchpoint: email, site, events,… more
- Bristol Myers Squibb (Princeton, NJ)
- …and competitive landscape. This individual will leverage insights from patient journeys to further define strategies that drive the development of clinically ... a goal to inform asset decision making and portfolio tradeoffs + Be the voice of Medical to inform and accelerate decision making and governance for assigned… more
- Taco Bell (Irvine, CA)
- …flows. + Work with researchers and designers to develop content-informed user journeys , ensure seamless storytelling throughout the customer experience, and test ... Job: The Content Strategy Lead is responsible for shaping voice , tone, and digital content standards, and drives impact...Digital Product Design team and will report to the Director of Digital Product Design. The Day-to-Day: + Define… more
- Celonis (New York, NY)
- …the needs of each market, segment and team, delivering integrated, account/industry/persona-centric customer journeys along the entire funnel. Alongside this, we ... of customers our best advocates and speakers via our customer communities. Included in the GTM Marketing team are...careers with Celonis. This role will report to the Director of North America Field Marketing. **The Role:** In… more
- Amazon (San Francisco, CA)
- …sophisticated personalization, deepening fan experiences, and creating more intuitive customer journeys . This greenfield team incubates high-impact opportunities ... Alexa, AGI, AWS, Stores, and Entertainment. Areas of focus include Voice (Alexa+) and Visual product experiences (including personalization, recommendations, search,… more
- American Express (New York, NY)
- …to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us ... GABM. We aspire to be the creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking… more
- Pearson (New York, NY)
- …Experience in interaction and systems design is baseline, while experience in AI and voice is a bonus. Your design thinking approach and strategic impact should be ... producing highly crafted and smart UIs, compelling visions/prototypes around emerging tech (eg, voice , VR, AR, AI), and scalable design systems (AI not required) +… more
- GetWellNetwork, Inc. (Bethesda, MD)
- Job Title: Product Marketing Manager Reporting to: Director of Product Marketing Location: Remote (with preference for a candidate in the EST or CST time zone) ... free trials, freemium deployments) to create new pathways for customer acquisition and growth. The ideal candidate is a...Responsibilities: Product Innovation & Market Insight: Act as the voice of the market to drive product innovation. Support… more
- Veralto (Wood Dale, IL)
- …+ Experience with agile development, customer success metrics, and digital customer journeys . + Familiarity with pricing models for subscription-based or ... skillset and pursue your ambitions. Reporting to the Senior Director , Digital Product Management, the Business Unit Manager -... Insight & Performance Analytics** + Act as the voice of the customer by gathering global… more
- Synchrony (Cincinnati, OH)
- …with innovative product experiences. We leverage our expertise, methodologies and customer data to create simple and delightful experiences that fulfill ... user-centered journeys . We are powered by our supportive and collaborative...of work and professionalism + Work with UX Creative Director to ensure team adheres to visual and brand… more