- Principal Financial Group (Des Moines, IA)
- …of a comprehensive VoC program, listening strategy, implementation and elevate the customer 's voice in key strategic decisions by leveraging VOC ... **What You'll Do** Principal is hiring for an experienced VoC leader to take our customer listening...strategy: Lead the strategy, development, and evolution of Principal's voice of the customer program. Implement data… more
- Intuit (Mountain View, CA)
- … Experience (CX) practice within the organization. The team will be accountable for our Voice of Customer ( VOC ) Feedback Loop: Leading the elimination of ... **Overview** As Director of Intuit's Customer Experience team,...customer -facing support teams to identify, synthesize and prioritize VOC and VOE data, building business cases for change… more
- Fiserv (Alpharetta, GA)
- …merchant loyalty through data-driven strategies. **What you will do:** + Manage a state-of-the-art Voice of the Customer ( VOC ) program, including NPS, LTR, ... scale, come make a difference at Fiserv. **Job Title** Director , Client Insights **What does a successful Director...to have:** + 3+ years of experience in managing Voice of the Customer ( VOC )… more
- Envista Holdings Corporation (Madison, WI)
- …Propose, create and maintain the company's product development roadmap through insightful voice -of- customer ( VOC ), voice -of-sales (VOS), market research ... Product Director Madison,WI Seeking outstanding, customer -focused product leader to define, manage and leverage the company's winning product portfolio.… more
- Dominion Energy (Richmond, VA)
- …lead strategic CX initiatives to enhance customer journeys. + Evolve the Voice of Customer ( VOC ) program. + Provide oversight of escalated ... objectives and manage a broad range of stakeholders. The Director will be responsible for the Customer ...years people management experience Expertise in CX methodologies including Voice of Customer tools, journey mapping, segmentation,… more
- Papa John's International (Atlanta, GA)
- …having a full understanding of their markets and training requirements. + Analyzing operational KPI and Customer data ( VOC - Voice of the customer ) to ... **Job Summary** The Director , Intl Operations Excellence role is responsible and...the Op's Excellence dept and the continued maintenance of VOC systems. **Duties & Responsibilities (other duties as assigned)**… more
- Danaher Corporation (Marlborough, MA)
- … insights, market trends, and competitive intelligence-gathered through business analytics and Voice of Customer ( VOC )-to identify, design, and develop ... Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Director , Aftermarket Product Management, is responsible leading a global… more
- GE Appliances, a Haier company (Louisville, KY)
- …and pivot plans. + ** Customer & Market Insight:** + Conduct extensive voice -of- customer ( VoC ) research with commercial customers, specifiers, and channel ... and post-launch optimization. + Define and prioritize product roadmaps, leveraging voice -of- customer insights, market trends, and emerging technologies. +… more
- Brink's (Philadelphia, PA)
- …excellence. . Voice of Customer Integration: Collaborate with customer -facing teams to integrate VOC feedback into Lean initiatives, improving ... and grow. Job Description Brink's is seeking a dynamic and strategic Director of Lean Operations to lead the enterprise-wide transformation toward operational… more
- Envista Holdings Corporation (Brea, CA)
- …management, engineering, operations and other internal functions. + Conduct market research using Voice of Customer ( VOC ) from our clinicians and customers, ... to achieve the company objectives of sales growth, profitability, product utilization, and customer loyalty. The Sr. Director , Marketing will lead the end-to-end… more
- Gilead Sciences, Inc. (Santa Monica, CA)
- …Operations). Work to ensure Kite Konnect(R) global strategy aligns with local needs, and respond to Voice of Customer ( VoC ) / Voice of Process (VoP). + ... Commercial Operations (GACO) organization. This role reports directly to the Senior Director , Commercial - Head of Cell Therapy Technology Ecosystem. The GDDI team… more
- Envista Holdings Corporation (Brea, CA)
- …Policy Deployment (PD) goals set forth within the department. + Understand and anticipate global Voice of Customer ( VOC ) to translate and shape customer ... **Job Description:** The Global Business Team Director will be responsible for the full scope...the entire product portfolio as well as a best-in-class customer experience. + Works with the Scientific Affairs team,… more
- Comerica (Farmington Hills, MI)
- …or issues and route to correct stakeholder(s) for action / disposition. Support customer experiences ensuring timely resolution of customer inquiry or complaint ... engagement on behalf of Comerica. Provide overall support for the Voice of the Colleague initiatives both Enterprise themes and progress within… more
- Point32Health (Canton, MA)
- …members, partners, colleagues and communities. **Job Summary** Under direction of the Director , Customer Experience, the Customer Experience Program Manager ... improve, the experiences our customers have with us. The Customer Experience Program Manager is a high-impact role which...Experience Manager serves as an in-house expert, champion, and voice of customers ( VoC ), across all lines… more
- Point32Health (Canton, MA)
- …(HOS) improvement plan.** + In collaboration with key business partners, bring together existing Voice of Customer ( VoC ) insights, experience data and survey ... colleagues and communities. **Job Summary** Under direction of the Director , Customer Experience (CX), the CX Measurement...+ Must have a strong passion for bringing the voice of customers alive + Proven track record of… more
- DXC Technology (Raleigh, NC)
- …Management** is a strategic and operational leader within the Customer Experience Voice of the Customer ( VoC ) team. This individual is responsible ... strategic goals and customer -focused outcomes. Partner with the Customer Experience Senior Director to prepare teams for leadership reviews and key project… more
- Cardinal Health (Harrisburg, PA)
- …product and portfolio messaging, new product launches, engagement campaigns, competitive positioning and voice of customer and customer journey analysis in ... for growth in new distribution channels and within new customer segments. **_Job Summary_** The Product Manager will be...This role reports directly to the Global & US Director for Fluid Management and supports both Sr. Product… more
- Cole-Parmer (Charleston, SC)
- …insights to enhance functionality and usability, while maintaining ongoing communication to gather voice of customer ( VOC ) insights, address inquiries, and ... Job Title: Manager, Global Product Reports To: Sr. Director of Product Management Position Location: Charleston, SC...margins by strategically positioning and promoting products based on customer VOC and competitive insights. They will… more
- Resideo (Aurora, IL)
- …competitive dynamics, and market trends. **Gather and prioritize market requirements** through ** Voice of Customer ( VOC ) initiatives** to inform product ... the Security business. This position reports to the **Senior Director of Product for Safety and Security Products** and...**product roadmaps** , ensuring alignment with business goals and customer needs. + **Market & Channel Strategy** - Drive… more
- Veralto (Houston, TX)
- …key industry and trade organizations and trade shows. **KNOWLEDGE & SKILLS** + Ability to utilize Voice of Customer ( VOC ) and Voice of Salesperson (VOS) ... + Develop and maintain key relationships through business and social events to support customer relationships. + Work with the Vertical Director to support and… more