- Robert Half Technology (West Des Moines, IA)
- Description The Genesys Analyst position has the responsibility and oversight for all aspects of Genesys Cloud CX's implementation within the client and the ... as Code. Design, development, and support experience with other Genesys Cloud CX capabilities, such as call ...with consumption of RESTful APIs for data integration IVR, Routing , API Integration Need to know core development concepts,… more
- DriveTime (Mesa, AZ)
- …the liaison to Contact Center leadership, assisting with the implementation of new call , email, and SMS routing strategies, and providing post-deployment volume ... accuracy of all reports distributed from the Contact Center Analyst Team. + Working on activities, projects, and requests...Proficient in Microsoft Applications **Nice to Haves.** + Prior Genesys Cloud platform experience within a contact center +… more