- Cognizant (Bridgewater, NJ)
- ** Genesys Cloud CX Developer** We're seeking a skilled Genesys Cloud CX Developer to design, develop, and optimize multichannel self-service and IVR ... creating seamless customer experiences across voice and digital channels using Genesys Cloud CX, with a strong emphasis on integration, automation, and… more
- Cognizant (Bridgewater, NJ)
- …experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - Functional and hands-on experience ... and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework,… more
- Insight Global (Phoenix, AZ)
- …across Contact Center Operations and Technology Enablement. A strong working knowledge of Genesys Cloud Platform and Microsoft Dynamics 365 is essential to ... Analyst or similar role in Contact Center operations. Strong knowledge of Genesys Cloud Platform and Dynamics 365. * Experience working in Microsoft Office &… more
- Capgemini (New York, NY)
- …in developing and implementing multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ideal candidate will have a strong ... Voice and Non-Voice applications including Chat, SMS, Email, and Bots using Genesys Cloud CX Architect. + Develop and integrate third-party services such as AWS… more
- Capgemini (New York, NY)
- …development, specializing in multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ideal candidate will have hands-on ... and implement multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect. + Build and maintain applications across Voice,… more
- Insight Global (Arlington, VA)
- Job Description We are seeking a highly skilled Genesys Cloud Solution Architect to lead the design and implementation of cutting-edge contact center solutions. ... customer experience and operational efficiency. Key Responsibilities Architect and implement Genesys Cloud contact center solutions. Integrate Salesforce CRM… more
- Insight Global (Miramar, FL)
- …KPIs, compliance, BCP/DR). . Drive platform selection and reference architecture across Genesys Cloud CX with clear trade-offs (routing, WEM/WFO, extensibility, ... with Contact Center technologies- architecting CCaaS/omnichannel programs * Experience with Genesys Cloud and/or NICE * Experience with the Design/delivery… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …will be responsible for providing telephony systems administration and support for Genesys Cloud CXone (formerly PureCloud) for Emory Healthcare's enterprise ... support team, troubleshoot/recognize optimization opportunities, participate in implementations for new Genesys system. This candidate will act in a technical lead… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …will be responsible for providing telephony systems administration and support for Genesys Cloud CXone (formerly PureCloud) for Emory Healthcare's enterprise ... team, troubleshoot/recognize optimization opportunities, participate in implementations for new Genesys system. **RESPONSIBILITIES:** + Works as part of an Telephony… more
- Cognizant (Dallas, TX)
- …+ Guide the integration of CES 2.0 with third-party contact center platforms (eg, Genesys Cloud , Amazon Connect, Cisco UCCE), CRMs (eg, Salesforce, Zendesk), and ... Solutions Architect to lead the strategy, design, and delivery of Google Cloud 's Customer Engagement Suite (CES 2.0) within complex enterprise contact center… more
- NTT America, Inc. (Harrisburg, PA)
- …Workforce Management (WFM); Interactions; Speech; DPA. + Genesys - Foundational Courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - ... Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics. + Genesys - Level 3 - Genesys Cloud CX - Development and Feedback - Usage… more
- Republic Services (Phoenix, AZ)
- …and learn quickly in a fast-paced environment. + Proficiency with Genesys cloud -based solutions, configuration, maintenance, and optimization. + Strong ... collaboratively within a team. + Genesys Certified Professional (GCP) or Genesys Cloud CX certifications - preferred. + Minimum of 3-5 years of experience in… more
- State of Indiana (Indianapolis, IN)
- …role in overseeing the State of Indiana's deployment and ongoing operations on the Genesys Cloud Platform. This position is responsible for leading the team that ... Lead the end-to-end deployment and configuration of contact centers on the Genesys Cloud platform. + Oversee integrations with enterprise systems (eg, CRM, case… more
- ThermoFisher Scientific (Akron, OH)
- …training remotely and onsite. + Log cases and feedback in Salesforce; use Genesys Cloud for customer engagement. + Conduct root cause analysis; collaborate ... ecosystem, which includes wearable dosimeters, communication gateways, and secure cloud -based software. Your work directly helps protect workers in critically… more
- Duquesne Light Company (Pittsburgh, PA)
- …+ **Leverage Cloud -Based Contact Center Platforms:** Utilize tools such as Genesys Cloud , NICE CXone, Five9, or Verint to manage and optimize ... Role Include:** + Hands-on experience with contact center systems, particularly cloud -based platforms such as Genesys Cloud , NICE CXone, Five9, or Verint. +… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …GCP, and cloud -native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS. * Familiarity with ... Siebel CRM. * Oversee the development and integration of IVR platforms (Nuance, Genesys , Microsoft) and cloud -based contact center solutions (AWS Connect, Google… more
- Stanford Health Care (Newark, CA)
- …multiple sources and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. ... Systems & Platforms: Work with data from contact center platforms such as Genesys , NICE inContact, Avaya, Five9, Amazon Connect, CISCO or similar. Integrate data… more
- Motion Recruitment Partners (Pleasanton, CA)
- …Directors. **Contract Duration:** 24-Months **Required Skills & Experience** + Proven experience with Genesys Engage, Genesys Cloud , NICE CXone, Five9, or ... other Contact center platforms in a contact center support role + Experience with collaboration technologies and 3rd party call center applications such as Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call center… more
- Bandwidth (Raleigh, NC)
- …CCaaS, and UCaaS platforms. + + Common platforms: Avaya, Cisco SBCs (on-prem), Genesys Cloud CX (CCaaS), Microsoft Teams (Operator Connect & Direct Routing), ... the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium… more
- Fiserv (Omaha, NE)
- …Terraform for infrastructure management. + Familiarity with Genesys Voice Platform (GVP, Genesys CX cloud ). + Familiarity with Cloud Platforms (GCP, AWS, ... do:** + Design and develop scalable, efficient applications in both OnPrem and Cloud environments. + Architect and automate web applications, Web APIs, web services,… more