- DATAPATH INC (Duluth, GA)
- …service levels and KPIs, ensuring quality and timely incident resolution Analyze help desk reports, identify trends, and implement process improvements Provide ... we are passionate about developing easy-to-use top-quality products that help our clients achieve their mission objectives. Summary: DataPath,...escalation support and guidance for Tier 1 and Tier 2 … more
- Robert Half Technology (Charlotte, NC)
- Description We are proactively recruiting for Tier 2 Help Desk Support Analysts in the IT realm. This level requires deeper troubleshooting and support ... and mentor Tier 1 technicians when needed Requirements Qualifications: + 2 -4 years of IT support experience + Proficiency with Active Directory, Exchange/Office… more
- ABBTECH Professional Resources, Inc. (Riverdale, MD)
- …triage and research for IPU issues that cannot be readily identified and resolved by Tier 1 within prescribed SLAs + Regularly update and track tickets to keep the ... and maintain (as needed) advanced technical troubleshooting documentation + Provide Tier II support + Experience supporting a large infrastructure, data center,… more
- General Dynamics Information Technology (Washington, DC)
- …an Impact:** + Provide technical support of Windows server systems, performing Tier II and Tier III administration, troubleshooting, and root-cause-analysis ... activities + Perform system administration duties and function + Monitor, manage, and maintain pre-production and production environments, and respond to system alerts + Respond to assigned tasks, incidents, and service requests + Plan, design, and deploy… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk Guantanamo Bay Cuba, NM (http://maps.google.com/maps?q=Guantanamo+Bay+Cuba+NM+USA) Job Type Full-time Description Location:Guantanamo ... Required Experience: 2 -5 Years PingWind is looking for a Tier 2 - Help Desk Technician who also knows VTC systems to work out of US Naval Base… more
- Robert Half Technology (Charlotte, NC)
- Description We are proactively recruiting for Tier II Help Desk Technicians to support future IT projects and long-term client needs. These positions serve ... as the escalation point for Tier I, providing a higher level of technical troubleshooting...to improve processes and recommend solutions Requirements Qualifications: + 2 -3 years of IT support/ help desk… more
- Robert Half Technology (Charlotte, NC)
- …and technical documentation + Collaborate with vendors for advanced resolutions Requirements Qualifications + 2 -4 years of IT help desk or desktop support ... Description Robert Half is building a pipeline of experienced Help Desk Analysts for anticipated client projects....you now. Key Responsibilities + Resolve escalated issues from Tier 1 + Troubleshoot Microsoft 365, Active Directory, and… more
- Lockheed Martin (Fort Meade, MD)
- …and operation of IT systems * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) problem identification, diagnosis and resolution of ... reliability and performance * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) problem identification, diagnosis and resolution of problems *… more
- ARSIEM (Annapolis Junction, MD)
- …devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + ... and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Support… more
- DCCA (Fort Meade, MD)
- …devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + ... System Administrator 2 Location Fort Meade, MD Job Code 2124...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career advancement. From… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …to resolve tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier ...a minimum certification of IAT Level I** The Level 2 Help Desk Specialist shall… more
- Amentum (Fort Meade, MD)
- …and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and resolution. + Optimize system ... **Your Impact:** Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a **System… more
- Amentum (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + ... **Your Impact:** Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a **Systems… more
- Nightwing (Annapolis Junction, MD)
- …client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and… more
- Robert Half Technology (Princeton, NJ)
- Description We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated ... -4 years of experience in IT support, with a focus on Tier 2 or advanced help desk responsibilities. * Proficient in Windows desktop operating systems,… more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution ... and using IT systems (U) Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Perform… more
- Kaizen Approach, Inc (Linthicum, MD)
- …with COTS and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories ... that values your technical ambition? We are seeking a Help Desk Specialist to support our mission-focused...administrative IT support. In this role, you will deliver Tier 1 assistance to end users, troubleshoot issues, and… more
- Kaizen Approach, Inc (Linthicum, MD)
- …with COTS and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories ... your contributions? We are currently looking to hire a Help Desk Specialist to support our very...very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various… more
- M. C. Dean (Norfolk, VA)
- …Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors, and ... cybersecurity industries. We are seeking a **Lenel System Administrator 2 ** to join our **Security and Electronic Systems (SES)**... II/III support for customer issues reported through the help desk + Proper documentation of system… more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution ... and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Perform… more
