- Terumo Medical Corporation (Elkton, MD)
- …email and web queues for service requests. + Enter tickets in Service Desk ticketing software and accurately categorize, prioritize and record information ... working on the phone, in person and within the helpdesk system to process support requests, document solutions and...Play an active role in developing, maintaining and documenting Service Desk processes and procedures + Assist… more
- Xerox (Juneau, AK)
- … service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent knowledge gained ... Enterprise Helpdesk Analyst **General Information** Press space or enter...Contributor Job Type Experienced Job Field TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT Seniority Level Associate Currency USD - United States - US Annual… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration* Configure cues, voicemail, ... **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-23939): Bowhead seeks an Tier 1...ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365.… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Responsible for ... **Req ID:** 38318 **Summary** **Lead Helpdesk Specialist** **Springfield, VA** Are you ready to...providing technical training and support to Help Desk agents related to computer systems, hardware, or software… more
- Chenega Corporation (St. Louis, MO)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... **Req ID:** 38312 **Summary** **Junior Helpdesk Specialist** **St. Louis, MO** Are you ready...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- Belay Technologies (Annapolis Junction, MD)
- …2019, runner up in 2020 and a finalist in 2021! Belay Technologies is seeking a Helpdesk Technician to join our intel team. The Help Desk Support is primarily ... responsible for the administration of the help desk and help desk ticketing system including...years of experience + Equivalent education and experience: + Associate degree and seven (7) years of experience Candidates… more
- Chenega Corporation (Fort Belvoir, VA)
- Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA Join our Talent Network Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 ... TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop...Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond to … more
- Kennedy Krieger Institute (Baltimore, MD)
- **Overview** The Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department at the Institute. ... applicable systems. **Responsibilities** 1. Maintain and support the Institute's IS help desk . Answer calls and address user concerns in a helpful and courteous… more
- City of New York (New York, NY)
- …service , assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...position, will be 9:30am to 5:30pm. Service Desk Operations is seeking an Associate Director.… more
- Brooklyn Defender Services (Brooklyn, NY)
- Brooklyn Defender Services (BDS) seeks a Help Desk Associate to join the IT team. BDS is a public defense office representing low-income New Yorkers in criminal, ... people we represent, their families and communities. The Help Desk Associate provides front-line technical support to...and self-initiative; and deliver the highest level of customer service at all times with all users. Responsibilities +… more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- **Overview** The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous ... ongoing needs of the organization._ **Job Locations** _US-IL-Chicago_ **Title** _IT Service Desk Lead_ **ID** _2025-2300_ **Category** _IT_ **Type** _Full-Time_ more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...necessary. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a… more
- Emory Healthcare/Emory University (Decatur, GA)
- …large enterprise shop where high volume ticket queue's are the norm. Prior IT helpdesk / service desk in a high volume environment is crucial. ... experience for a healthcare organization + High volume IT Service Desk experience **MINIMUM QUALIFICATIONS:** + Associate 's degrees in computer science and… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- **Tier 2 Help Desk Specialist - Part-Time (Weekend Night Shift)** **Category:** Service Desk / End User Services **Main location:** United States, Texas, San ... are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team....in this role:** . High school diploma or equivalent; associate or bachelor's degree in a related field preferred.… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...necessary. The Service Desk Unit is part of a… more
- City of New York (New York, NY)
- …more areas of services and are accountable for the success of an assigned unit. The Service Desk Unit is part of a central services and support group within the ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...practices related to sustainable knowledge acquisition and skills. The Service Desk operates as a central … more
- SHI (Austin, TX)
- …the technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support to ... sense of urgency, consistency, and are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin or… more
- CVS Health (Chicago, IL)
- …to report to our downtown Chicago office on 30 W. Monroe.** **Position Summary** The Help Desk Associate (Level 1) role is an integral part of our growing team. ... We are looking for a competent Help Desk Associate to provide fast and useful...+ Proven analytical and problem-solving abilities + Experience with Helpdesk ticketing systems + Strong customer service … more
- Corning Incorporated (Painted Post, NY)
- …Diploma or GED Required. **WORK EXPERIENCE ** + A minimum of 2 year of IT Helpdesk or Service Desk experience. **REQUIRED SKILLS** + Time management. Ability ... 500 companies and other large organizations across the world. Job Title: **IT Service Desk Agent** **Position Details:** + **Location: 21 Lynn Morse Drive;… more
- Envista Holdings Corporation (Brea, CA)
- IT Help Desk / Online Support Brea,CA POSITION SUMMARY:Provides first level phone support Company wide. Ensures that all Phone support calls are logged, resolved, or ... via phone, email, and Ticketing System. Log the issues\requests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource. *… more
