- CACI International, Inc. (Chantilly, VA)
- …and Maintenance (O&M) tasks on ServiceNow. This position requires leading the sustainment/ Tier 2 / Tier 3 efforts performed by developers, engineers, ... Operations Manager (ServiceNow) Job Category: Information Technology Time Type:...tickets while ensuring the team's workloads are balanced. Ensure Tier 2 technicians provide timely responds to… more
- Applied Information Sciences (Reston, VA)
- …appropriate security measures to mitigate risks. Leading IT efforts associated to security incident response in collaboration with SOC Tier 1 team and Compliance ... Who We're Looking For: We're seeking a driven IT Manager who not only brings strong technical expertise and...regulatory requirements, and best practices (eg, ISO 27001, SOC 2 , CMMC). Analyzing IT resource utilization and develop strategies… more
- Infosys Limited Digital (Overland Park, KS)
- …issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs. Experience in Splunk (including Splunk APM and Splunk O11y), ... 133602BR Job description Infosys is seeking a Operations Portfolio Manager with SRE experience - The position will primarily...of leading the team and have good understanding of Incident and Problem management. Candidate must be located within… more
- City of Hallandale Beach, FL (Hallandale, FL)
- …an Appeals (BORA) within ninety (90) days of hire. Must have National Incident Management System (NIMS) certification (level to be determined by job classification ... be a certified general contractor, building official, and Floodplain Manager . Must have a valid Florida driver's license with...for City of Hallandale Beach Employees - Management Level, Tier III We believe City employees to be our… more
- Innova solutions (Fountain Valley, CA)
- …memory usage and server limitation Provide troubleshooting and diagnostic support. Incident , problem, and service outage management Review and optimize performance ... Must have experience in Informatica Upgrades. (Mandatory) Upgrade experience from version 10. 2 to 10.5 is preferred. Senior level Informatica Admin with extensive… more
- CoreSite (Secaucus, NJ)
- …the most cost-effective way by working very closely with the Data Center Manager . Technicians must ensure that data center problems are identified and repaired ... quality services, and internal customer demands are met. A Tier IV technician develops creative approaches to keep operational...of junior staff. Work with the site Data Center Manager to track and complete an aggressive preventive and… more
- Vituity (Mission Viejo, CA)
- …and departments with ongoing communications in conjunction with the Clinic Manager and Medical Director. Identifies opportunities for process improvement and ... efficiency gains within the clinic; partners with manager and MD to implement as appropriate. Implements new technologies or workflows to enhance patient care… more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- …system. 35% Serves as the technical and operational Manager for providing statewide Tier 2 incident management and request fulfillment phone and ticket ... is responsible for the Tier 1 and Tier 2 24x7 EUC Incident ...and operational Manager for providing statewide 24x7 Tier 1 incident management phone support for… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident ... and follow-up steps. + Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and… more
- TekSynap (Washington, DC)
- …a service desk call center support from 0600 - 1800 Monday - Friday. + Serve as the Tier 1 and Tier 2 point of contact for the Commission's users' IT needs ... Provide end user support services for hardware and software. + Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs),… more
- TEKsystems (Overland Park, KS)
- …initial triage (log review, ping/trace, basic service restarts). * * Act as Incident Manager during your shift-owning SLA timelines, conference bridges, and ... Overland Park KS Top Skills - Must Haves + incident management + ITIL + monitoring tools + ServiceNow...stakeholder comms. * * Follow Tier 2 -authored runbooks for remediation steps. Service… more
- Amazon (Seattle, WA)
- …and its customers. Some skills expected are as follows: 1. Strong execution skills. 2 . Ability to hire, mentor, and grow Engineers. 3. Strong operational focus and ... experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the… more
- Cayuse Holdings (Pendleton, OR)
- …monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2 . Enter datasets relative to the contract, compile, perform ... **Overview** The Tier 1.0 Helpdesk Specialist acts in a customer...assigned ticket and communication to those involved in the incident as needed. + Other duties as assigned. **Qualifications**… more
- MUFG (Tampa, FL)
- …GSOC (Global Security Operations Center) Manager , you will lead a regional team of Tier 1 and Tier 2 analysts within the Global Security Operations ... response stakeholders. **Major Responsibilities** **Operational Leadership** **Oversee day-to-day operations of GSOC Tier 1 and Tier 2 teams in your… more
- Insight Global (Windsor Mill, MD)
- Job Description Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier ... recommendations on tasks that may be handled by the Tier 1 and Tier 2 ...to log issues and requests in ServiceNow IT Service Manager . Follow defined CCaaS Standard Operating Procedures (SOPs) for… more
- Allied Universal (Boulder, CO)
- …(ESO) Planning and Preparedness Services Manager will oversee the security operations for Tier 1 and Tier 2 onsite events at an assigned client ... America and Latin America. The Event Security Operations Planning and Preparedness Services Manager must be able to travel as required for event locations. **The pay… more
- Brightstar Lottery (West Greenwich, RI)
- Technology Manager Location: West Greenwich, RI, US, 02817 Requisition...Team Leadership & Performance * Hire, train, and supervise Tier 1 and Tier 2 ... **Overview** The Network Operations Center is seeking an experienced and strategic NOC Manager to lead the development, launch, and ongoing operation of our new… more
- CACI International (Chantilly, VA)
- …and Maintenance (O&M) tasks on ServiceNow. This position requires leading the sustainment/ Tier 2 / Tier 3 efforts performed by developers, engineers, ... Operations Manager (ServiceNow) Job Category: Information Technology Time Type:...while ensuring the team's workloads are balanced. + Ensure Tier 2 technicians provide timely responds to… more
- NANA Regional Corporation (Quantico, VA)
- …network Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, ... network. + Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches,… more
- Securitas Security Services USA, Inc. (Brooklyn, NY)
- …cutting-edge technology with outstanding service. We are seeking a **Security Operations Manager ** for a key client site in **Brooklyn, NY** . This leadership ... role is critical in ensuring top- tier service delivery through effective project planning, strong client...strong client relations, and team development. The Security Operations Manager will oversee daily operations and project coordination to… more
