- Center for Elders' Independence (Oakland, CA)
- …(via ITSM tools) to identify opportunities for automation or process streamlining. Engage with third-party providers for system delivery, support, training, and ... understand and identify pain points, and translate them into technical or process improvements. Design and deliver scalable IT training programs that support system… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as an ITSM Process Lead supporting USSTRATCOM. GDIT is your place to ... and grow a rewarding career. At GDIT, people are our differentiator. As an ITSM Process Lead supporting USSTRATCOM in Offutt AFB, you will help ensure today… more
- Travelers Insurance Company (Hartford, CT)
- …**Target Openings** 1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident, Problem, and Change Management, ... practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you...general oversight and with the expectation of taking the lead in the ITSM space. **What Will… more
- Link Solutions Inc (St. Mary's County, MD)
- …CMMI ML3 for Services and Development. Link Solutions is seeking an IT Service Management ( ITSM ) Technical Lead to join our team at Patuxent River, MD. + Must ... DoD Secret Clearance required + Non-remote (relocation incentive available) Our IT Service Management ( ITSM ) Technical Lead will serve as the technical lead … more
- Invenergy (Chicago, IL)
- …strategic direction, roadmap, and operational stewardship of our enterprise IT Service Management ( ITSM ) platform. This role will lead the evolution of ITSM ... a key member of the Enterprise Platforms team, the ITSM Platform Lead will partner with Service...Governance & Process Enablement + Serve as process owner or sponsor for key ITSM … more
- GovCIO (San Antonio, TX)
- … to validate ITSM requirements. + Specifically, this position will: + Serve as Lead ITSM Engineer for Service Now platform + Coordinate with the ITSM ... patch implementation requests IAW CCMP + Have an understanding and knowledge of ITIL/ ITSM best practices and business process analysis and design + Possess… more
- BAE Systems (Vicksburg, MS)
- …performance reports. + Identify trends, patterns, and areas for improvement in ITSM processes, making proactive recommendations. + Lead and coordinate the ... for ITSM services and tools. + Participate in or lead cross-functional initiatives to define and implement business opportunities through technology. +… more
- ICW Group (San Diego, CA)
- …design, and process optimization. + Experience preparing and conducting ITSM process training and ServiceNow demos. + Excellent analytical, problem-solving, ... you want to be here! **PURPOSE OF THE JOB** The IT Service Management ( ITSM ) Service Delivery Specialist drives excellence in ITSM processes and solutions. The… more
- Robert Half Technology (Eugene, OR)
- Description Robert Half is seeking an experienced ITSM Project Manager to lead a TeamDynamix ITSM implementation for a local government client. This role ... will own end-to-end project delivery, drive process and organizational change, and ensure alignment across IT,...Eugene, Oregon based client. 100% Remote Key Responsibilities + Lead the full implementation of TeamDynamix ( ITSM )… more
- Guidehouse (Mclean, VA)
- … ITSM solutions aligned with business requirements and best practices. + Lead architecture planning for ITSM modules (Incident, Problem, Change, Knowledge, ... Secret **What You Will Do** **:** Provide technical and management leadership for ITSM architecture design with domain expertise in ITIL v4 and ServiceNow CSDM.… more
- State of Colorado (CO)
- …RESOURCES. The Office of Information Technology (OIT) is looking for a Manager, ITSM (Operations & Governance) to lead the daily operations and long-term ... Manager of ITSM (Operations & Governance)-Transparency Posting Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/5192432) Manager of ITSM … more
- Red River (Lexington, MA)
- …make those around you successful. **We are seeking a seasoned** **Program Manager - ITSM ** **to lead the delivery of managed services for a high-profile client. ... is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and hands-on experience with ServiceNow.** **Key Responsibilities** 1.… more
- ServiceNow, Inc. (Santa Clara, CA)
- …our purpose to make the world work better for everyone. Overview As the Global head of ITSM GTM Lead , you will play a pivotal role in driving the execution of ... go-to-market (GTM) strategies for the ITSM portfolio. Reporting directly to the CIO Autonomous IT...reasonable accommodation to complete any part of the application process , or are unable to use this online application… more
- NTT America, Inc. (Plano, TX)
- …forward-thinking organization, apply now. We are currently seeking a Account Service Manager- ITSM to join our team in Plano, Texas (US-TX), United States (US). ... time and on budget by increasing employee adoption and process usage.The change manager will ensure due diligence has...future deployments initiated via the support teams and business▪ Lead the CAB meetings and pass the required phases… more
- Warner Bros. Discovery (Atlanta, GA)
- …Lead will partner with cross-functional teams, including ServiceNow platform owners, other ITSM process leads, and Product Management, to ensure the incident ... here you can thrive. **Your New Role ** The Lead , Incident Management Process will play a...and platform capabilities. The role demands deep experience in ITSM process design, strong governance acumen, and… more
- CACI International (Sterling, VA)
- …activities, findings, and recommendations to senior management. + Work closely with ITSM process owners to ensure alignment of quality assurance activities ... Network Request Fulfillment Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with… more
- NTT America, Inc. (Mahwah, NJ)
- …ServiceNow tickets, including root cause analysis and proactive remediation. * Conduct quarterly ITSM reviews to assess process gaps, ticket volumes, and KBA ... We are currently seeking a M365 Governance and Programming Lead - Mahwah, NJ to join our team in...along with other tools. * Leads support activities for ITSM operations including Incident, Request, and Problem Management via… more
- CACI International (Sterling, VA)
- …analysts, providing guidance, mentorship, and performance evaluations + Coordinate with other ITSM process owners to integrate problem management with incident, ... Network Problem Management Quality Assurance Lead Job Category: Information Technology Time Type: Full...+ TS/SCI with Poly required + Experience with major ITSM platforms (eg, ServiceNow, BMC Remedy) + ITIL certification… more
- Insight Global (Reston, VA)
- Job Description We are seeking an experienced and proactive ServiceNow Lead to oversee the design, implementation, and support of ServiceNow modules across the ... setting up and administering ServiceNow, deep familiarity with multiple ServiceNow modules ( ITSM , ITOM, CMDB, etc.), and strong leadership skills. This role also… more
- General Motors (Austin, TX)
- …the Atlassian tool stack. The Senior Systems Engineer will serve as the process lead for Atlassian platforms-Jira, Confluence, and Jira Align-driving standards, ... spaces, and permissions aligned to Agile, Scrum/Kanban, and SAFe practices. + Lead process design for demand intake, portfolio planning, dependency management,… more
