- Flextrade (Great Neck, NY)
- …Neck Office, Long Island, we are looking for a hands-on SaaS Operations Delivery Manager to play a pivotal role in ensuring service delivery excellence. The SaaS ... Operations Delivery Manager acts as a key liaison between clients (internal...service level agreements (SLAs)/Service Level Objectives (SLOs) across all ITSM efforts. Proactively follow up on overdue tickets and… more
- Zions Bancorporation (Salt Lake City, UT)
- Zions Bancorporation has an opportunity for an Information Technology Operations Manager with cloud, application, ITSM , and strong operational leadership ... to the superior experience and success of our clients. As an IT Operations Manager , you will be responsible for the cloud-native, innovative, safe, and sound… more
- Launch Tech (Arlington, VA)
- …best practices, process optimization, and continual service improvement, the Asset Manager 's responsibility is to oversee the entire lifecycle of IT assets. This ... for this position Overview We are seeking an Asset Manager who plays a crucial role in the advancement...crucial role in the advancement of IT Service Management ( ITSM ) for a federal agency, focusing on the modernization… more
- Western Alliance Bancorporation (Phoenix, AZ)
- Job Title: IT Manager I - Infrastructure Security Manager Location: Block 23 What you'll do: As an IT Manager I - Cyber, you will serve as a Subject Matter ... with cloud platforms (Azure, AWS) and hybrid infrastructure. Proficiency with ITSM and GRC platforms (eg, ServiceNow, Archer). Strong understanding of GRC… more
- Temenos Group AG (San Francisco, CA)
- …Formore information, please visit www.temenos.com. THE ROLE The SaaS Service Delivery Manager role isrequired to ensure effective delivery of SaaS Cloud Services to ... a focus on customerservice and operation liaison. TheService Delivery Manager will manage multi-disciplined teams that support anadvanced infrastructure, utilizing… more
- Nexthink (Colorado Springs, CO)
- …the role is to help guide them along their DEX journey of people, process , and technology by driving adoption throughout the entire customer lifecycle. Key Pillars ... a DEX team, embedding DEX in existing processes (eg, ITSM ), and building new DEX processes to ensure positive...the value of outcomes. In partnership with the Account manager , participate in quarterly business reviews with key customer… more
- Texan Insurance (Houston, TX)
- …to complete and is a critical part of our hiring process . Link: https://go.cultureindex.com/p/wYBl3NVthVey9KdSX The Culture Index helps us better understand your ... not be reviewed or moved forward in the hiring process . We appreciate your attention to this important step...learning more about you! About the Role The IT Manager is responsible for designing, implementing, and optimizing digital… more
- Ascot Group (New York, NY)
- …Senior Vice President - IT Service Management. As a member of the Group ITSM leadership team, this position shapes and drives the service management strategy across ... When required, perform the role of the Major Incident Manager in alignment with Ascot's MI Processes and Procedures....drive the Problem Management practice, coaching stakeholders through the process to ensure that problem tasks are completed in… more
- Appian Corporation (Arlington, VA)
- …team that's dedicated to accomplishing hard things. We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower ... leading companies across many industries in transforming their businesses through process applications built on Appian's software platform with AI, robotic… more
- ServiceNow (Santa Clara, CA)
- …Experience dealing with technical support teams Fundamental understanding of ITSM in enterprise environments and global deployments Comfortable interacting with ... of management Working knowledge of ITIL incident, problem and release management process and procedures Ability to effectively work with tight schedules and fast… more
- Caterpillar (Irving, TX)
- …Provide integrations technical support including but not limited to service level manager for the managed service providing application support to ensure meeting ... commitments. Formally document issues and provide follow-up on the resolution process with industry and development teams. Troubleshoot and debug workflows. Monitor… more
- Perficient (St. Louis, MO)
- …and manage non-complex components of the work plan/project. Utilize analytical, process , and/or technical skills to meet project objectives and deliverables that ... Suite certification(s) Experience in other ServiceNow modules such as ITSM , ITOM, ITAM etc. would be considered a plus....functionalities such as HR Services, COEs, HR Lifecycle events, Manager Hub etc. Should be comfortable with making UI… more
- SOS International LLC (Fort Huachuca, AZ)
- …seeking an ITIL Senior SME in Fort Huachuca, AZ. The ITIL Senior SME is the overall ITSM process manager and applies an ITSM process -based approach ... task managers, external organizations, and other internal technical areas for all ITSM process responsibilities. Essential Job Duties Responsible for all aspects… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …ITSM ) process lifecycles. + Functions as a lead business partner with ITSM process stakeholders and team members. + Monitors processes for alignment with ... ITSM best practices. + Responsible for ensuring ITSM process and quality deviations are remediated and serves as an ITSM team escalation point of contact… more
- Bank of America (Kennesaw, GA)
- Senior ServiceNow ITSM Developer Kennesaw, Georgia;Richmond, Virginia; Plano, Texas; Chandler, Arizona; Charlotte, North Carolina; Chicago, Illinois; Pennington, New ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Kennesaw/Senior-ServiceNow- ITSM -Developer\_25007827) **Job Description:** At Bank of America, we are… more
- TEKsystems (Edison, NJ)
- …Vice . President - IT Service Management. As a member of the Group ITSM leadership team, this position shapes and drives the service management strategy across the ... When required, perform the role of the Major Incident Manager in alignment with Processes and Procedures. . Own...drive the Problem Management practice, coaching stakeholders through the process to ensure that problem tasks are completed in… more
- Guardian Life (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident, Problem, and Change & Release Management to join our team! **You Are:** + Seasoned ... ITSM professional dedicated to maintaining seamless technology operations and...resolution, and implementing effective change management practices + Dynamic Manager of Major Incident, Problem, and Change & Release… more
- Citigroup (New Castle, DE)
- …the Technology Change Enablement process at Citi. Working with peer ITSM process owners, operational execution/delivery owners, along with customers and ... Citi's IT Service Management ( ITSM ) organization supports hundreds of thousands of IT...business-driven priorities. The IT Service Management Technology Change Enablement Process Owner is a key member of the IT… more
- Three Saints Bay (Washington, DC)
- …the DPAS Warehouse Module used to track warehouse assets. + Receive, review, update, and process ITSM work orders, currently BMC Remedy, and attach a signed bill ... **Warehouse / Operation Manager (4051)** Location **Washington, DC** Job Code **4051**...of lading or receipt to the ITSM work orders for vendor payment. + Review daily… more
- Novant Health (NC)
- Job Summary We're looking for a strategic and service-oriented IPK Manager to lead the development, execution, and continuous improvement of ITSM processes ... and optimize the end-user experience. + Monitor performance metrics and implement process improvements to increase efficiency and customer satisfaction. + Promote a… more
