- Merck & Co. (Rahway, NJ)
- …participate in critical non-pipeline activities. - Participate in Interactive Voice Response ( IVR ) System d evelopment and User Acceptance Testing (UAT) for assigned ... Analysis, Detail-Oriented, Good Manufacturing Practices (GMP), Interactive Voice Response ( IVR ), Interpersonal Relationships, Inventory Control System, Inventory Management, Key… more
- All Medical Personnel (Knoxville, TN)
- …Specialty: Travel RN-Interventional Radiology Job Description: A radiology nurse is involved with the assessment, planning, and care of patients who undergo ... diagnostic, interventional, and therapeutic procedures. Monitors patients during radiology procedures. Under the direction of a physician, administer conscious (moderate) sedation. Interpret and treat cardiac arrhythmias. Ability to work in a fast-paced… more
- Equus (Escondido, CA)
- …will be responsible for answering incoming calls routed through an automated IVR system, aiding individuals seeking shelter in unincorporated areas of San Diego ... County during weather-related emergencies. This job is based in Escondido, CA, active only during IWP activation periods (due to severe weather). Job Description Answer incoming calls routed through the IWP phone system Assist eligible callers seeking… more
- Callfire / Eztexting (Hoboken, NJ)
- …to learn new concepts and technologies quickly is required. Familiarity with SMS, SMTP, IVR and VoIP telephony systems is a plus. Background in education is a plus. ... Once again, a Bachelor's degree is required. BENEFITS Compensation dependent on experience Medical, vision, and dental insurance 401(k) Plan Paid vacation ABOUT EzTexting EzTexting provides Voice and SMS Solutions to over 50,000 customers, including political… more
- Insight Global (Hartford, CT)
- …automated test tools using Hammer On Demand Experience writing and executing IVR test cases Knowledge and experience testing software applications within the ... of Rally for project and test management Experience writing and executing IVR test cases Knowledge and experience testing software applications within the Healthcare… more
- CareSource (Dayton, OH)
- …NICE suite of call center applications (IEX WFM, NICE ESP, CxOne ACD/ IVR , Nexidia Analytics) strongly preferred Competencies, Knowledge and Skills: Strong analytical ... skills with the ability to interpret complex data and make strategic recommendations Excellent communication and interpersonal skills, with the ability to collaborate with other stakeholders in a positive and professional manner Strong organizational skills… more
- City of New York (New York, NY)
- …VoIP), 80 data circuits, 21 videoconferencing endpoints, audio-visual technologies, and I2 IVR applications and call centers. This position will be assigned to 110 ... 9 am - 5 pm. The Interactive Voice Response ( IVR ) Specialist is responsible for managing and supporting ...IVR ) Specialist is responsible for managing and supporting IVR infrastructure and systems. In addition, the selected candidate… more
- Insight Global (Newark, NJ)
- …are seeking a skilled BI Developer / Reporting Analyst to collaborate with Genesys IVR developers in analyzing and optimizing the customer journey within IVR ... will ensure that key data points are properly tracked throughout the IVR experience, enabling meaningful analysis of efficiency and user experience. This role… more
- JPMorgan Chase (Plano, TX)
- …**Job responsibilities** + Defines and execute the technology strategy for self-service, IVR , and agentic AI, aligned with customer experience goals and contact ... center transformation initiatives. + Leads end-to-end implementation of IVR , voicebot, and autonomous agentic flows-from design and integration to CCaaS migration… more
- Cognizant (Newark, NJ)
- …Developer, you will make an impact by building self-service capabilities into the IVR Bot to provide a seamless self-service experience and minimize the need for ... and teams. **In this role, you will:** - Design and implement self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - Develop and maintain… more
- Cognizant (Teaneck, NJ)
- ** IVR Chatbot Developer (Genesys focus)** In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service ... need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing… more
- Cognizant (Teaneck, NJ)
- ** IVR Chatbot Genesys focus Developer** We are seeking an IVR Chatbot Developer (Genesys focus) specializing in Genesys Cloud. The ideal candidate will have a ... appropriate) . Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. . Functional and… more
- Insight Global (Newark, NJ)
- …This candidate will join our client to help with the development of their IVR systems! We are a company committed to creating inclusive environments where people can ... 3 to 5 years of application development experience implementing multichannel self-service/ IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - API… more
- Cognizant (Dearborn, MI)
- **About the role** As a Cisco CVP/ IVR development, you will make an impact by working closely with cross-functional teams to design and implement cutting-edge ... communication solutions that enhance business operations and customer interactions. **In this role, you will:** + Design and implement scalable communication solutions using Cisco Webex Contact Center Cisco CVP Cisco UCCE and Cisco Unified Communication… more
- SSM Health (Fond Du Lac, WI)
- …Plans coordinates and implements care to the adult patient in the Cardiac Cath Lab. Ensures that quality care is provided in an efficient and safe manner consistent ... with the unit's standards of care and demonstrates competency skills appropriate to the clinical area. **Job Responsibilities and Requirements:** **PRIMARY RESPONSIBILITIES** + Performs on the Cath Lab procedure team as circulator, scrub, or monitor. +… more
- Amergis (Cleveland, OH)
- …+ Assigns ICD-10-CM and/or CPT/HCPCS codes, as appropriate and abstracts pertinent information from OPS/OBS patient records + Ensures optimal reimbursement of all ... cases in compliance with CMS policies and procedures and official coding guidelines + Implements medical center's physician query process when code assignments are not straightforward or documentation in the medical record is inadequate, ambiguous or unclear… more
- Liberty Latin America (PR)
- …agents. + Use deflection and messaging capabilities of contact center systems ( IVR , Messaging Platform, Lead Management platform) to increase digital deflection. + ... Design IVR and messaging platform routing trees and implement changes. + Handle outbound IVR blaster campaigns. + Demonstrate and ensure compliance with Liberty… more
- Principal Financial Group (Des Moines, IA)
- …and evolution of our conversational products, including Chatbots, Conversational IVR , and AI/personalization initiatives. The Customer Experience Product Manager is ... vision and strategy for AI-driven conversational experiences, chatbots, and conversational IVR systems. + Develop and maintain a strategic product roadmap aligned… more
- Robert Half Technology (West Des Moines, IA)
- …DUTIES AND RESPONSIBILITIES: * Lead development and deployment of omnichannel ( IVR , Chat, Chatbot, email) flows within Genesys Cloud Architect. Lead deployment ... experience. Hands-on experience leveraging Genesys Cloud CX Architect for IVR development and AI technologies. Software development experience with familiarity… more
- RVO Health (New York, NY)
- …updates and demo materials for internal and external stakeholders. + Own the end-to-end IVR experience: design, test, and optimize IVR flows across staging and ... ensure alignment on voice experiences strategy and execution. + Ensure that all IVR experiences adhere to healthcare regulatory and accessibility standards. + Act as… more
