- Jax Federal Credit Union (Jacksonville, FL)
- …enhancements to the Credit Union's array of business systems, ATM network, IVR system, imaging system, TCR systems & network infrastructure. COMMITTEE INVOLVEMENT: ... Actively participate in Credit Union Information Security Committee, Project Steering Committee and ad hoc project committees. Responsible for Disaster Recovery and Business Continuity Planning for the Credit Union. VENDOR MANAGEMENT: Manages directly or… more
- Cricket Wireless LLC (Atlanta, GA)
- …by scrum. Teams focus on value delivery across myCricket app, tryCricket app, IVR , Gen AI, Innovation Labs and internal tooling for the care organization. Teams ... are a combination of employees and contractors from vendor partners which are enabled by a set of common priorities and business drivers. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: Supervising Scrum… more
- Monster (Northbrook, IL)
- …Microsoft Dynamics 365) within the contact center environment. Understanding of IVR design and implementation, call flows, and digital engagement (chat, email, ... SMS, social). Experience with workforce engagement tools - WFM, QM, analytics dashboards. Experience with automation, RPA, or AI/virtual agents in the contact center. Familiarity with compliance/security frameworks relevant to voice/data handling (eg, PCI,… more
- Monster (Austin, TX)
- …Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/ IVR , Cisco CTIOS, Cisco Finesse, CUIC. Good Understanding and work Experience ... in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon Must have hands on experience in VXML gateways, VVBs, SIP proxy. Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM),… more
- Monster (Baltimore, MD)
- …be doing: Support quality assurance activities for contact center solutions, including IVR , voice routing, call recording, and CRM integrations. Assist in executing ... load and performance test plans for NiceCX One and related infrastructure. Analyze test data and logs to identify patterns, bottlenecks, and inconsistencies. Participate in validation of call flows, agent experiences, and system responses under simulated load.… more
- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration,...management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition, entity… more
- Insight Global (West Des Moines, IA)
- Job Description Experience architecting and developing IVR solutions for call center enablement - C#/.NET for programming Experience with building SQL queries ... Understanding of telephony practices - how technology is affected by IVR Experience partnering with customer experience stakeholders and translating between… more
- ManpowerGroup (Plano, TX)
- …client, a leading technology solutions provider, is seeking a Performance Test Engineer (Cyara IVR ) to join their team. As a Performance Test Engineer, you will be ... align successfully in the organization. **Job Title:** Performance Test Engineer (Cyara IVR ) **Location:** Plano, TX **Pay Range:** Competitive **What's the Job?** +… more
- Fiserv (Alpharetta, GA)
- …global scale, come make a difference at Fiserv. **Job Title** Business Analyst - IVR application **About your role:** You will play a critical role in designing and ... implementing advanced Interactive Voice Response ( IVR ) applications using state-of-the-art AI with NLP. Leveraging the Genesys architecture, along with AI and cloud… more
- Adecco US, Inc. (Pleasanton, CA)
- **Cath Lab / Interventional Radiology ( IVR ) Technologist** 13-Week Contract Assignment Location: Pleasanton, CA Department: Cardiac Cath Lab / Interventional ... Radiology Schedule: Day, 4x10 shift Start Date: ASAP **Step Into a High-Impact Role in Interventional Care** Are you an experienced Cath Lab or Interventional Radiology Technologist looking for a meaningful short-term opportunity? Join our team for a 13-week… more
- Insight Global (Hopewell Township, NJ)
- …supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. ... The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation. We are a company committed to creating diverse and inclusive environments where people can bring… more
- Motion Recruitment Partners (Charlotte, NC)
- Genesys Engage CTI IVR Engineer CHARLOTTE, North Carolina **Hybrid** Contract $69.5/hr - $78.31/hr Outstanding long-term contract opportunity! A well-known Financial ... Services Company is looking for a Genesys Engage Engineer in Charlotte, NC Irving TX, Minneapolis MN, (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a… more
- Cognizant (Dearborn, MI)
- …you will make an impact by enhancing and optimizing Interactive Voice Response ( IVR ) systems to deliver seamless customer service experiences. You will be a valued ... this role, you will:** . - Develop and enhance IVR systems using NICE CXone Studio. . - Design,...and workflows. . - Integrate REST APIs with the IVR system for data exchanges and third-party integrations. .… more
- MSys Inc. (Harrisburg, PA)
- …including SAP S/4HANA, BRIM, Microsoft Dynamics 365, cloud telephony and IVR , web portals, mobile apps, middleware systems, document storage and retrieval ... technical architectures to integrate SAP, Microsoft Dynamics, Azure cloud services, IVR systems, and external systems for tolling projects (eg, payment gateways,… more
- Xcel Energy (Denver, CO)
- …initiatives including all customer contact channels and not limited to the IVR phone system. This includes the self-service enhancement cycle, partnering with other ... hours emergencies. **Essential Responsibilities** + Provide primary business support for the IVR as well as other self-service channels. This includes the entire… more
- Bank of America (Chicago, IL)
- …lines including Fraud Strategy, Technology, Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap. + Ability to translate ... cases for transformation initiatives. + Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities. + Build and maintain a coalition… more
- Robert Half Technology (Martinez, CA)
- …skills. This role focuses on configuring, enhancing, and automating ITSM and IVR systems to streamline workflows and improve operational efficiency within a ... + Design and implement specialized, custom workflows within ITSM and IVR systems. + Collaborate with stakeholders to gather requirements, define solutions,… more
- Citigroup (Irving, TX)
- …including workflow, live chat, chatbot platforms, and Interactive Voice Response ( IVR ) systems. + Leverage expertise in cloud technologies (AWS, Azure), ... to support and optimize intelligent automation within the contact center environment; IVR experience is a significant plus. + Utilize project management and business… more
- Citigroup (Irving, TX)
- …including workflow, live chat, chatbot platforms, and Interactive Voice Response ( IVR ) systems. + Leverage expertise in cloud technologies (AWS, Azure), ... to support and optimize intelligent automation within the contact center environment; IVR experience is a significant plus. + Utilize project management and business… more
- Insight Global (Newark, NJ)
- …practices and strategies. * Model business processes for Interactive Voice Response ( IVR ) and implement effective solutions. * Foster a culture of continuous ... https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements * Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and… more
