- Monster (Baltimore, MD)
- …operation across various components of the contact center environment. The analyst will work closely with telephony engineers, and cross-functional stakeholders to ... be doing: Support quality assurance activities for contact center solutions, including IVR , voice routing, call recording, and CRM integrations. Assist in executing… more
- Fiserv (Alpharetta, GA)
- …impact on a global scale, come make a difference at Fiserv. **Job Title** Business Analyst - IVR application **About your role:** You will play a critical role ... in designing and implementing advanced Interactive Voice Response ( IVR ) applications using state-of-the-art AI with NLP. Leveraging the Genesys architecture, along… more
- Bank of America (Chicago, IL)
- Fraud Analytics and Innovation Lead Analyst - Authentication Strategy Newark, Delaware;Plano, Texas; Richmond, Virginia; New York, New York; Sun City West, Arizona; ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Newark/Fraud-Analytics-and-Innovation-Lead- Analyst Authentication-Strategy\_25034833) **Job Description:** At Bank of America, we… more
- Robert Half Technology (Martinez, CA)
- Description Our client is seeking a Systems Engineer / Systems Analyst with a strong background in IT Service Management (ITSM) and hands-on JavaScript development ... skills. This role focuses on configuring, enhancing, and automating ITSM and IVR systems to streamline workflows and improve operational efficiency within a… more
- Xcel Energy (Denver, CO)
- …initiatives including all customer contact channels and not limited to the IVR phone system. This includes the self-service enhancement cycle, partnering with other ... hours emergencies. **Essential Responsibilities** + Provide primary business support for the IVR as well as other self-service channels. This includes the entire… more
- Citigroup (Irving, TX)
- …and progress together. The Back Office/Contact Center Operations - Application Support Analyst t is a professional role operating within the Contact Center ... transparency. **Qualifications:** + 5+ years experience in an Application Support, Business Analyst , or TPM role. + Provide primary operational support for critical… more
- Vistra (Irving, TX)
- …delivering the best customer experience while balancing bad debt impact. Within CXS, the Analyst IV role serves as a subject matter expert in analyzing and improving ... and integrating operational processes, and enhancing the customer experience. The Analyst is expected to build professional networks and collaborate effectively… more
- Stanford Health Care (Newark, CA)
- …(United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting ... Analyst for Contact Center Platforms is responsible for designing,...CMS, Amazon Connect, or similar. Knowledge of call routing, IVR reporting, and contact center operational metrics. Familiarity with… more
- Under Armour, Inc. (Boston, MA)
- Customer Service Systems Ops Analyst **Customer Service Systems Ops Analyst ** **Values & Innovation** At Under Armour, we are committed to empowering those who ... **Purpose of Role** The Customer Service Systems Operations Analyst is responsible for contributing to an unrivaled service… more
- Insight Global (Newark, NJ)
- …practices and strategies. * Model business processes for Interactive Voice Response ( IVR ) and implement effective solutions. * Foster a culture of continuous ... https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements * Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and… more
- Arizona Public Service (Phoenix, AZ)
- IT Solutions Engineer / Analyst Senior - Oracle CC&B Apply now " Date: Aug 20, 2025 Location: PHOENIX, AZ, US, 85004-3903 Company: APS Our present and future success ... Other and Succeed Together. Summary IT Solutions Engineer / Analyst Senior - Oracle CC&B Leverage your Oracle CC&B...such as utility websites, MDM (Meter Data Management), AMI, IVR , and payment channels. + Partnering with Business Analysts,… more
- Carrington (Helena, MT)
- **Come join our amazing team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all daily dialer campaigns and ... with other departments (IT, Data Integration, etc.) when needed for system/ IVR enhancements and troubleshooting of issues. + Maintain consistent attendance to… more
- Colgate-Palmolive (Overland Park, KS)
- …to develop breakthrough innovations in pet health. We are seeking a **IT Analyst , Global Consumer Affairs** who will provide all technology support to Global ... strategies including Electronic Call Routing (ECR) and Interactive Voice Response ( IVR ) platforms for internal operations are supported globally as needed. +… more
- Alight (IN)
- …SQL queries (MS SQL or Postgres) Good to have : + Customer Care Knowledge ( IVR , Web Chat, Agent Desktop, KM, Case Management). + Knowledge of Github, Load Runner , ... AWS Cloud + Bachelor's or Master's degree in Computer Science, IT or related field **_Alight requires all virtual interviews to be conducted on video._** **Benefits** We offer programs and plans for a healthy mind, body, wallet and life because it's important… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …of experience in a call center environment, with expertise in workforce management, ACD, IVR , and WFM systems. + 2-4 years of analytics experience. + Proficiency in ... Microsoft Office Suite, SQL, and Power BI. + Familiarity with contact center forecasting, scheduling, and workforce optimization tools. + Strong analytical, problem-solving, and reasoning skills with the ability to translate complex data into clear insights… more
- Citigroup (Irving, TX)
- …transparency. **Qualifications:** + 6+ years experience in an Application Support, Business Analyst , or TPM role. + Provide primary operational support for critical ... including workflow, live chat, chatbot platforms, and Interactive Voice Response ( IVR ) systems. + Leverage expertise in cloud technologies (AWS, Azure),… more
- Duquesne Light Company (Pittsburgh, PA)
- …reporting, and performance analysis of contact center agents and activities. The analyst will lead efforts to enhance, implement, and document Workforce Management ... to streamline operations, automate processes, and improve forecasting capabilities. The analyst will play a key role in identifying and deploying innovative… more
- Motion Recruitment Partners (Charlotte, NC)
- …and text translations + Knowledge and understanding of Interactive Voice Response ( IVR ) + Knowledge and understanding of contact center environments and associated ... telephony technologies including Interactive Voice Response ( IVR ) systems and routing platforms (ie Five9, Dialogflow CX, Nuance, Genesys) + Experience reviewing… more
- City of New York (New York, NY)
- …- Oversee design and implementation of business solutions in CRM and IVR applications; - Lead business process reengineering efforts required to support mayoral ... liaison; - Oversee special projects and initiatives as assigned. ADMINISTRATIVE STAFF ANALYST ( - 1002D Qualifications 1. A master's degree from an accredited… more
