- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, and ongoing management of generative… more
- TAD PGS, Inc. (Washington, DC)
- We have an outstanding Contract position for a Senior Technical Project Manager .This position is100% remotein theWashington, DCsurrounding area. Pay Rate: ... and maintain a Public Trust.** We are seeking a highly skilled Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce CRM… more
- Leidos (Gaithersburg, MD)
- **Description** We are seeking a highly skilled **Senior Technical Project Manager ** to lead the planning, execution, and delivery of Salesforce CRM and Contact ... such as CCaaS, CRMs, telephony systems, and related platforms. The Senior Technical Project Manager will be responsible for managing contact center technology… more
- Dow Jones (Princeton, NJ)
- …excellence during every customer interaction. **About the Role:** Reporting into the Manager , Projects and Continuous Improvement, this role will handle project ... champion for DJCS self-service tools. **You Will:** + Manage hands-on project lifecycle from ideation through implementation, including: Project intake:… more
- Teleperformance USA (AR)
- …**2 to 4 years of experience as an account manager , account coordinator or project manager preferably working with IVR applications or in the contact ... technical team and responsible for implementation and lifecycle maintenance of client IVR programs.** **This position is 100%** **work** **at home.** **Must be**… more
- Dow Jones (Princeton, NJ)
- …the Role** You will be based at our New Jersey office reporting to the Manager , Projects and Continuous Improvement. Key Focus Areas are: + Project coordination ... of DJCS self-service tools. **You Will:** + Establish the coordination of project activities and ensure the quality, timeliness, and integrity of ongoing projects… more
- Public Storage (Plano, TX)
- …New York Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and ... in driving innovation, scalability, and operational excellence across voice, chat, IVR , WFM, analytics, CRM, and AI/ML platforms. As a cross-functional leader,… more
- Robert Half The Creative Group (Minneapolis, MN)
- …a large national healthcare-focused organization, in the search for a Communications Manager to join their clinical outreach team. This role supports the delivery ... CST (Mon-Fri) Pay Rate: $48-50/hour Position Overview The Communications Manager will play a key role in managing and...print and digital channels, including mail, fax, SMS, email, IVR , and EMR messaging. This individual will work closely… more
- ABBTECH Professional Resources, Inc. (VA)
- We are seeking a highly skilled IT Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives ... technologies such as CCaaS, CRMs, telephony systems, and related platforms. The IT Project Manager will be responsible for managing contact center technology… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleSr. Manager , Network Infrastructure & Data Center Operations Recruitment Category TypeStandard Functional CategoryInformation ... FLSA StatusExempt Requisition Number26-0097 Number of Vacancies1 Job LevelDivision Manager Job CodeN/A Job Description Summary Organization NameIT Infrastructure… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a Lead Digital Product Manager for the Contact Center to help support our existing Contact Center Technology Applications ... will be reporting into the Digital Product Management Senior Manager . **In this role, you will:** + Lead the...solutions + Experience with Contact Center Applications such as IVR , Routing and associated systems and platforms used to… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …our digital communication ecosystem and deliver next-generation conversational experiences. As Manager - Conversational Design you will lead and grow a team ... team's work aligns with user needs, brand standards, and enterprise goals. As Manager , Conversational Design, you will set the strategic direction for a growing team… more
- Insight Global (Los Angeles, CA)
- …and associated peripherals such as Contact Centers, Interactive Voice Responses ( IVR ) and Computer Telephony Integration (CTI) applications which have received ... manner. Applications will include voice mail special designs, automated attendants, IVR Systems, Voice Recognition Units, CTI, Radio Frequency, and other voice… more
- Bank of America (Chicago, IL)
- …partners to gather and document requirements. + Applies business analysis and project management functions. + Provides technical knowledge to support end to end ... design requirements. + Utilizes a project plan throughout the implementation. + Facilitates weekly meetings,...+ Web Implementation experience - Single Sign On, API, IVR , CSV, Fixed Width files, and User Acceptance testing.… more
- Hawaiian Electric (Honolulu, HI)
- …a variety of company needs, be it text for rate case or project filings, responses to information requests from interveners, cost benefit analyses, department/team ... IS-U, Billing, Finance, Device Management, Bill Print, Meter Reading, IVR , Streamserve/Exstream, Customer Communication Presentment, Mail Presort, SuccessFactors, HR… more
- Capgemini (Dallas, TX)
- …Your role will involve driving operational excellence, financial management, managing project execution, and ensuring timely delivery of contact center initiatives. ... with customers, ensuring alignment between Capgemini, partners, and client teams. + ** Project Planning & Execution:** Develop, execute, and monitor project plans… more
- WTW (Hartford, CT)
- …HR shared services or HRIS/payroll; prior experience as a defined benefit project manager preferred + Solid experience consulting on the fundamentals ... client relationships. You will have the opportunity to grow your project , management, consulting, client management, leadership and defined benefit knowledge and… more