- Comcast (Philadelphia, PA)
- …organization while monitoring their ongoing performance. Implements overall sourcing strategy and monitors all activities including call quality. Develops, implement ... and monitors operational plans while also contributing to functional strategy development with a high degree of impact on business results. May manage a team… more
- Wolters Kluwer (Coppell, TX)
- …team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager , CX /UX Research * DXG | UX/ CX COE and serve as a thought ... **Senior CX /UX Research Consultant (Tax & Accounting) - Hybrid...and playing a key role in shaping the product strategy for our Expert AI conversational assistant by transforming… more
- NBC Universal (Universal City, CA)
- …and entertainment content. The spin-off is expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that ... and store issues. Leadership + Lead and/or participate in recurring performance, strategy and team presentations. + Contribute to co-workers success by leaning into… more
- Amazon (Seattle, WA)
- Description We're seeking an experienced Product Manager -Technical to drive trust, privacy, accessibility, and responsible AI initiatives across Amazon's Devices & ... Services portfolio. You'll own the product strategy and execution for privacy-preserving features, accessibility standards, and...device ecosystem. About the team Who We Are: Trust CX Innovations is a strategic innovation team within Amazon… more
- Bristol Myers Squibb (Princeton, NJ)
- …management, design, or related field. + 6-10 years of experience in product ownership, CX strategy , service design, or digital product management. + Proven track ... . **Position Summary:** We are seeking an experienced Associate Director, Customer Experience ( Cx ), Patient & Care Partner to lead the design and delivery of… more
- Comcast (Berlin, CT)
- …has deeply integrated the **Net Promoter System (NPS)** into its customer experience strategy , using it not just as a metric but as a **cultural transformation ... increased the dollar limit agents could credit customers without manager approval, streamlining service and reducing delays **Feedback-Driven Decision Making**… more
- Amazon (Seattle, WA)
- …how advertisers engage with consumers via streaming media around the world. As a Senior Manager , Product Management - Tech, Ad CX Optimization, you will lead the ... video advertising? Prime Video is looking for a Senior Manager , Product Management - Tech to lead our Ad...customer experience with advertiser value. You will own the strategy and execution for personalized ad delivery, dynamic supply… more
- Amazon (New York, NY)
- …Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and ... to help our customers succeed. Partner teams own the strategy , recruiting, development, and growth of our key technology...most complex challenges. AWS is seeking a WW Sr Manager , GTM Business Development to manage our Connect GTM… more
- Coinbase (Sacramento, CA)
- …Science, and CX teams to align on ambitious objectives, define strategy , and drive execution for our customer-facing support technology ecosystem. *What you'll ... and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE)...facing support product area from crafting the vision and strategy to executing. * Define and execute a roadmap… more
- Coinbase (Des Moines, IA)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is ... with Product, Data Science, and Customer Experience teams to define strategy , architecture, and execution for our customer facing support technology ecosystem.… more
- T. Rowe Price (Owings Mills, MD)
- …experience through all platforms - email, PW protected site (mobile and DT), secure site as well as working with CX to determine how communications can be ... role is responsible for developing and executing a comprehensive communications strategy that aligns with the Individual Investors (II) Marketing's goals and… more
- Capital One (Wilmington, DE)
- Senior Business Manager , Effortless Customer Experiences **Drive the Customer Experience Analytics Strategy for Retail Bank.** This is a unique opportunity to ... and analysis of the Retail Bank's entire Customer Experience ( CX ) measurement system. Your expertise will not just inform...) measurement system. Your expertise will not just inform strategy - it will define the data infrastructure and… more
- Amazon (Austin, TX)
- …technology experience - Bachelor's degree or equivalent - Experience as a product manager or owner - Experience owning/driving roadmap strategy and definition - ... exceptional customer service, is looking for a Sr Product Manager to join our team. This role will own...customer and associate as we advocate for a bar-raising CX through improved product experiences. A successful candidate thinks… more
- Coinbase (Des Moines, IA)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce ... excellence, including data scientists and data engineers. * Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing… more
- Mass Markets (Wichita, KS)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... financial services. Our contact centers are powered by both on- site and remote agents, leveraging advanced technologies to enhance...aspects of our call center team. As a sales manager , you will ensure an exceptional customer experience in… more
- Dow (Midland, MI)
- At a glance Position:Customer Manager Primary Location:Midland (MI, USA), Michigan, United States of America Additional Locations: United States of America Virtual ... inMidland, MI. Will also consider Virtual office-USA. The customer manager will be responsible to manage and grow sales...drive innovation to generate customer value and an unparalleled CX . The candidate must have the ability to establish… more
- Lilly (Indianapolis, IN)
- …business, and product stakeholders to deliver on the unified experience vision and strategy for Lilly.com. The Product Manager is responsible for defining and ... life better for people around the world. **Organization Overview** The Product Manager for the Lilly.com Unified Experience reports directly to the Senior Director,… more
- Cisco (San Jose, CA)
- …will work closely with Engineering, Design, Data/AI, Customer Experience, Sales, and Strategy teams, as well as external technology partners. **Your Impact** You ... will support the integration strategy and execution that enables Cisco product teams and...proposals with Finance, Legal, and GTM teams; enable field, CX , and partners for launch. + Participate in alpha/beta/GA… more
- Mass Markets (VA)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... e-commerce, and financial services. Our contact centers are powered by both on- site and remote agents, leveraging advanced technologies to enhance customer journeys,… more
- Comcast (Philadelphia, PA)
- …growing providers of Ethernet services. **Job Summary** We are seeking a Senior Manager of Small Business Digital Sales Strategy & Activation for ... growth and enhance customer capabilities in an evolving digital marketplace. The Senior Manager of Digital Sales Strategy & Activation will report to the… more