- NY CREATES (Albany, NY)
- …properly. Record and log all customer interactions, problems, and resolutions in a help desk system for future reference. Reset passwords and unlock accounts ... and affiliates who use the systems. Identify and organize Help Desk tickets according to priority and...a Basic Retirement plan after meeting one year of service . Optional employee contributed retirement account. Location : 257… more
- Reed Smith LLP (Los Angeles, CA)
- …departmental guidelines. Provide second-level support for issues escalated by the IT Help Desk . Escalate unresolved problems to the appropriate analyst, ... with vendors and internal teams to ensure timely resolution and high-quality service delivery. Job Duties and Responsibilities Provide support for various hardware,… more
- PHOENIX DATA SYSTEMS INC (Southfield, MI)
- …received via telephone and e-mail. The successful candidate should have a strong customer service / help desk orientation and be able to diagnose and resolve ... a good attitude. Key Responsibilities Deliver professional and top-quality customer service to all customers while performing within departmental targets Provide… more
- Unknown (New York, NY)
- …Computers Technology Specialties ecommerce customer support online store customer experience help desk live chat order management customer support automation ... ecommerce automation shared inbox help center knowledge base email sms customer service saas social media omnichannel support shopify store and cloud About the… more
- Two95 International Inc. (Cherry Hill, NJ)
- Service Desk / Help Desk Technician Type: 6 months to Hire Location: Cherry Hill, NJ Responsibilities: *Provide Level-1 and Level-2 remote support for ... desktops, laptops, printers, servers other computer related devices. *When necessary provide on-site support. *Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. *Troubleshoot and resolve system hardware and… more
- EnergyUnited (Statesville, NC)
- …+ CompTIA A+ and Network+ or equivalent certifications (preferred) **Experience** + 4+ years in a Service Desk or Help Desk role + 5+ years supporting ... Service Desk Supervisor Statesville, NC Job... Service Desk Supervisor Statesville, NC Job Description **About the...Description **About the Role** EnergyUnited EMC is seeking a ** Service Desk Supervisor** to lead and continuously… more
- NANA Regional Corporation (Honolulu, HI)
- …tools (Word, PowerPoint, Excel, and Outlook). + At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in ... ASE is looking for a Help Desk Technician to work in...ASE is looking for a Help Desk Technician to work in Honolulu, HI. The...as the initial point of contact at the customer service desk , handling all ADP hardware, software,… more
- TEKsystems (Charlotte, NC)
- …+ Autopilot support + Citrix support experience Additional Technical Skills + Windows support + Service desk / help desk experience + Phone‑based ... Help Desk Support - Contract (6... Help Desk Support - Contract (6 Months)Overview This role...enjoys solving problems, supporting users, and delivering excellent customer service . You'll act as the first point of contact… more
- Stony Brook University (Stony Brook, NY)
- …Technology or technical degree. **OR** + Two to four years experience in a Help Desk , Service Desk or technical support environment. + Knowledge of ... Information Technology or technical degree. + Three to five years experience in a Help Desk , Service Desk or technical support environment. + Experience… more
- Stony Brook University (Stony Brook, NY)
- …Technology or technical degree. **OR** + Two to four years experience in a Help Desk , Service Desk or technical support environment. + Knowledge of ... Information Technology or technical degree. + Three to five years experience in a Help Desk , Service Desk or technical support environment. + Experience… more
- T and T Consulting Services (Brunswick, GA)
- …Responsibilities:** + Lead daily operations of a centralized ticket-based help desk , ensuring consistent handling of incidents and service requests through ... and technical improvements. **Required Skills & Qualifications:** + Minimum 5 years of detailed Help Desk / Service Desk experience. + Minimum 5 years of… more
- Zones LLC (Boston, MA)
- …learn and become knowledgeable of customer products and services + Experience working on a help desk / service desk handling tickets preferred + Experience ... IT Help Desk Technician Staffing Boston, Massachusetts...end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and… more
- TekSynap (Glynco, GA)
- …Computer Science, Business Administration, ora relatedfield. + At least10years ofdetailedexperience inexperience in Help Desk / Service Desk , coupled ... isseekinga highly skilled IT Service Manager to lead our Service Desk operations, ensuring top-tier service delivery and support for IT… more
- BAE Systems (Washington, DC)
- …Science, or a related field (or equivalent experience) + 8 years of experience in IT support, help desk , or service desk roles, with a focus on remote ... that enable our customers to achieve their missions. As an **Enterprise Service Desk Analyst** , you'll play a critical role in providing exceptional IT… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …CCNA Security, GICSP, GSEC, SSCP, etc.). + Five (5+) years or more of directly related help desk / service desk experience. + Experience providing Tier II ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician (Tier II) to join our team in Aberdeen Proving Ground, MD.… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …CCNA Security, GICSP, GSEC, SSCP, etc.). + Two (2+) years or more of directly related help desk / service desk experience. + Experience providing Tier I ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician (Tier I) to join our team in Aberdeen Proving Ground, MD. +… more
- Robert Half Technology (Jacksonville, FL)
- …and Security teams on escalations Requirements Required Qualifications + 3-5+ years of experience in Help Desk , Service Desk , or IT Support roles + ... Description We are seeking a Senior Help Desk Analyst to provide advanced...solving challenging problems, supporting junior analysts, and improving IT service delivery, this role offers both impact and growth.… more
- Robert Half Technology (Jacksonville, FL)
- …status and resolution Requirements Required Qualifications + 1+ year of experience in a Help Desk , Service Desk , or IT Support role + Working knowledge ... Description We are seeking a customer-focused Help Desk Analyst to serve as...as needed + Follow standard operating procedures and IT service management best practices + Communicate clearly with users… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** IT End User Support,IT Help Desk ,IT Service Desk **Certifications:** CompTIA ... **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** at GDIT. Shape what's next for… more
- GovCIO (Charleston, WV)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. ... Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support...can't do it alone. We need great people to help us do great things - for our customers,… more
