- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day ... day in the life - Review the previous day's service desk metrics and incident ...of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of… more
- Robert Half Technology (Nashville, TN)
- Description Our client is seeking a Service Desk Manager to lead daily service desk operations, delivering efficient technology support for a global ... user base. The role oversees incident management, service requests, and user support...implement process improvements. This position is responsible for supervising service desk staff, managing support tools, and… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …review the following job description:** We are seeking a highly motivated and customer-focused IT Service Desk Manager to lead our IT Support Team. This is ... manager will oversee the on-shore and off-shore IT Service Desk teammates, manage escalations, and act... incident , problem, and request management. + Monitor service desk metrics (response times, resolution rates,… more
- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Team Manager (Night Shift) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret ... delivery model. CACI has an excellent opportunity for an experienced, self-driven Enterprise Service Desk (ESD) **Team Manager ** . As a first-line … more
- NuAxis Innovations (Washington, DC)
- **Tier I Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... are currently seeking a talented and motivated **Tier I Service Desk Specialist** for a Full Time...other project reports, under the guidance of the program manager and continual service improvement manager… more
- Robert Half Technology (Des Moines, IA)
- Description Position: IT Help Desk Manager Location: Grand Island, NE - ONSITE (If relocating, 1 month free housing covered in transition.) Salary: $65,000 - ... fun work environment. Our client seeks an experienced Help Desk Manager to lead the IT support...issues promptly and effectively. * Process Improvement: Enhance help desk policies and procedures. * Incident Management:… more
- TekSynap (Ashburn, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- General Dynamics Information Technology (Offutt AFB, NE)
- …how our customers operate while you advance your career. Join GDIT as a Help Desk Manager and build an impactful career in enterprise IT, collaborating with ... and evaluate personnel to ensure the efficient operation of service desk functions WHAT YOU'LL NEED TO...expertise and drive for innovation to GDIT. The Help Desk Manager **MUST** have: + A bachelor… more
- NANA Regional Corporation (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident … more
- Weill Cornell Medical College (New York, NY)
- …phone and ticket queues to ensure best customer experience. Follows direction of Service Desk Supervisor, Support Services Manager and other leadership ... the schedule set out by the Service Desk Supervisor and/or Support Services Manager . +...higher level support experience highly desired. + Experience with Service Now for incident , problem, and task… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst** **- Evening** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ... Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Service Desk / End User Support +...Active Directory (AD), Exchange Admin Console (EAC), Microsoft Identity Manager (MIM). + Remote customer service working… more
- Parsons Corporation (Colorado Springs, CO)
- …in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will maintain Information Technology (IT) ... will be the first line of defense in resolving Service Desk issues and providing support for...support and guidance to all users. Creates and tracks incident tickets to resolution + Proficiency with ticketing systems… more
- TEKsystems (Phoenix, AZ)
- IT Service Desk /Help Desk Job Description + Mid Level: Skills equiv. to 3-5 years in comparable IT Support position. + Responsible for IT helpdesk and/or ... service desk support for customers systems. +...incident status updates to management and end-users per service level guidelines * Support and maintain effective relationships… more
- Cayuse Holdings (Arlington, VA)
- …Plan with matching after one year + Paid Time Off **Reports to:** Program Manager , Service Desk Lead **Working Conditions** + Professional office ... **Overview** The Service Desk Agent performs a variety...performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service ,… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...functions such as system access management, endpoint administration, or incident response. Examples of relevant experience may include the… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to resolve ... Interacts with SD staff and new hires to provide incident process training and to leverage knowledge management. +...High school diploma and three years of relevant IT service desk experience, OR an equivalent combination… more
- Crate & Barrel (Northbrook, IL)
- …We're looking for a driven professional with an inclusive mindset to join our team as a Service Desk Technician. The Service Desk Technician acts as the ... provides multi-tiered support for associates via phone, email and self- service . The Service Desk Technician...service ) + Open/Close incidents and work orders in incident tracking tool (Jira) + Manage accounts for new… more
- NTT DATA North America (Lincoln, NE)
- …Responsibilities Include: + This position will be a part of our Provider Clinical Service Desk , as an agent primarily handling inbound customer calls. This is ... hours, regardless of assigned shift. + Respond to incoming service desk calls from healthcare customers regarding...document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner… more