- Metrolink (CA)
- …designed and constructed safely with no or minimal impacts to railroad operations . Manage consultant contracts, contract task orders, schedule, cost, and scope. ... projects while upholding Metrolink requirements and obligations. Develop Design Service Agreements and other funding agreements with project stakeholders. Work… more
- Unknown (Brentwood, TN)
- …system administration, storage, transactional databases, robotic process automation, telecommunications, service desk , and end-user services. Ensuring the ... Vice President, Information Technology Operations About the Company Nationally recognized healthcare company...in search of a Vice President of Information Technology Operations to take on a pivotal role in the… more
- Unknown (Chicago, IL)
- …Financial Services Consulting & Professional Services Information Services Services Service Industry Trading Platform Specialties technology driven trading market ... making technology and business operations About the Role The Company is seeking a...partner and lead the coordination and alignment of the Desk . This high-visibility role is pivotal in ensuring the… more
- Unknown (New York, NY)
- …Funds Business Classifications B2B Enterprise SAAS About the Role The Company is seeking a Service Desk Manager to lead its Global Service Desk ... particularly in advanced reporting, knowledge management, and virtual agent functionality. The Service Desk Manager will also be tasked with maintaining policy… more
- City of New York (New York, NY)
- …any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement ... - Review & prioritize PO tickets for escalation to Deputy Directors for Service Desk and Procurement Operations ; - PQL Management (creation and maintenance);… more
- Crate & Barrel (Northbrook, IL)
- …systems run smoothly and our users stay productive. A day in the life as a Service & Operations Desk Technician + Provides support for technology incidents ... frameworks and best practices for incident management, problem management, and service delivery + Excellent communication and interpersonal skills with the ability… more
- EnergyUnited (Statesville, NC)
- …a ** Service Desk Supervisor** to lead and continuously improve our IT Service Desk operations . This role is responsible for service delivery ... in service management, change management, and operational excellence. **Key Responsibilities** ** Service Desk Leadership & Operations ** + Lead, coach,… more
- State of Massachusetts (Chelsea, MA)
- …complex issues to supervisor or manager. * Escalate potential major incidents to service desk operations promptly. * Maintain documentation as required ... infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that...*About the Role:* EOTSS is seeking to hire a * Service Desk Analyst* to join the End… more
- T and T Consulting Services (Brunswick, GA)
- …quality during high-volume operational periods. **Desired Skills & Qualifications:** + Experience supporting service desk operations that include a mix of ... daily operations of a centralized ticket-based help desk , ensuring consistent handling of incidents and service...& Qualifications:** + Minimum 5 years of detailed Help Desk / Service Desk experience.… more
- City of New York (New York, NY)
- …operational data, and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and ... related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central ...data and summarize research to support ongoing improvement in operations and service - Educate stakeholders about… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …strong technical knowledge with outstanding leadership and communication skills. **Key Responsibilities** ** Service Desk Operations ** + Oversee daily ... effectively with executives and stakeholders across diverse geographies. + Align service desk operations with enterprise IT strategy and business objectives.… more
- Hussmann Corporation (Bridgeton, MO)
- …a collaborative and service -oriented team culture. **Responsibilities** + Oversee daily Service Desk operations , ensuring timely and effective resolution ... Service Desk Lead is responsible for the day-to-day operations of the Service Desk , ensuring high-quality, efficient, and customer-focused IT support… more
- TekSynap (Glynco, GA)
- …dynamic environment.TekSynap isseekinga highly skilled IT Service Manager to lead our Service Desk operations , ensuring top-tier service delivery and ... aligned with standards andTekSynap'soperational frameworks. **Responsibilities:** + Oversee the operations of the IT Service Desk...+ Oversee the operations of the IT Service Desk , ensuring effective management of incidents… more
- Cargill (Atlanta, GA)
- …a fully self- service support model - eliminating the need for traditional service desk operations . Customer-Centric Service Leadership: + Champion ... a customer-first mindset across service desk and field operations . + Implement Experience-Level Agreements (XLAs) to elevate user satisfaction beyond SLAs. +… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help-… more
- Wipfli LLP (Milwaukee, WI)
- …responsible for managing day-to-day ticket queues, driving continuous improvement, and supporting service desk operations . This role enhances operational ... Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II) is a...Desk Lead acts as a mentor, facilitates daily operations , and leads initiatives to improve customer satisfaction and… more
- SHI (Somerset, NJ)
- …or yours.** **Job Summary** SHI has an exciting opportunity available on our IT Cloud Service Desk Operations Team. This team is responsible for incident and ... incidents. We are looking for someone with excellent customer service / service desk skills, creative troubleshooting...various shifts to support 24 by 7 by 365 operations * Must be able to participate in on-call… more
- Leidos (Fort Belvoir, VA)
- …considered in lieu of a degree). + Demonstrated experience driving measurable improvementsin service desk operations , enhancing the customer experience, and ... OCONUS locations. The successful candidate will manage all facets of IT Service Desk support, from daily operations and administration to cybersecurity… more
- Insight Global (Arlington, VA)
- …similar). o Set up and manage Intune environments, not just maintain existing setups. * Service Desk Operations : o Handle Tier 1-3 support tickets (6-8 per ... 6-person team. * Continuous Improvement: o Identify and propose process improvements for service desk and MDM operations . We are a company committed to… more
- Trace Systems Inc (Portsmouth, VA)
- …of relevant experience may include the following: + Providing desktop support and service desk operations , including troubleshooting hardware and software ... Job Overview Job Title: IT Service Desk Support- Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk … more
