- TekSynap (Fort Detrick, MD)
- …and IT assets. + Provide direction and guidance to a multidisciplinary team, including service desk personnel , engineers, and analysts. + Facilitate staff ... (WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement… more
- General Dynamics Information Technology (GA)
- …and software licenses. + Provide technical system support in conjunction with Enterprise Service Desk personnel , including troubleshooting and touch labor ... or equivalent industry certification + Knowledge and experience with Enterprise Service Desk processes and tools + Knowledge and experience with Virtual Desktop… more
- Motion Recruitment Partners (Roswell, GA)
- …to keep network running smoothly and with on-site network-related repair requests with service desk personnel . + Document LAN wiring diagram including: ... and planned IT initiatives (such as online testing) to the service desk , technical support coordinators and schools through the incident tracking software.… more
- ManpowerGroup (Houston, TX)
- …to serve as an escalation point for complex technical issues, collaborating effectively with service desk personnel and third-party vendors. + Must possess ... all enterprise systems + Serve as an escalation point for the service desk , resolving advanced technical issues related to servers, storage, and infrastructure.… more
- State of Georgia (Fulton County, GA)
- … service quality. + Manage and mentor a team of Desktop Analysts and Service Desk personnel ; oversee day-to-day operations and workload balancing. + Act ... support staff, manages workload distribution, enforces IT support standards, and ensures service level targets are met. The supervisor also assists in implementing… more
- ManTech (Chantilly, VA)
- …network management. + Providing expert guidance, training, and support to network administrators, service desk personnel , and junior engineers to enhance ... team capabilities and operational effectiveness. **Minimum Qualifications:** + Bachelor's degree in Computer Science, Network Engineering, or equivalent field, demonstrating a strong academic foundation in related disciplines. + 8+ years of extensive… more
- Georgia Systems Operations (Tucker, GA)
- …Time Off Provides leadership and strategic direction for the Shared Services IT's Service Desk function, supporting GSOC, GTC, and OPC, ensuring customer ... the supervision, management, maintenance and coordination of centralized IT Service Desk resources to ensure the timely... team provides onsite, voice, and online support to personnel and facilities across the state of Georgia. Support… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...as required + Promote professional growth within the Help Desk personnel + Ensure the Help Desk ... place between outgoing and incoming shift + Ensure Help Desk personnel follow the organization's processes and...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- City of Detroit (Detroit, MI)
- Service Desk Analyst 2-3 Print (https://www.governmentjobs.com/careers/detroit/jobs/newprint/4966161) Apply Service Desk Analyst 2-3 Salary $41,958.00 ... DWSD does not honor reversion rights for internal candidates. ESSENTIAL JOB FUNCTIONS: The Service Desk Analyst 2-3 provides support to end users on a variety… more
- ManTech (Doral, FL)
- **ManTech** seeks a motivated, career and customer-oriented **Lead** ** Service Desk Manager** to join our team in **Doral, FL** . **Responsibilities include but ... are not limited to:** + The Lead Service Desk Manager is recognized as a...communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other office… more
- TekSynap (Arlington, VA)
- …including at least 3 years in an IT outsourcing environment to manage Contractor Personnel performance of the Service Desk Services + Excellent communication ... **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk supervisors; +… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal ... candidate will provide leadership for the IT Service Desk team and ensure efficient, effective,...to ensure timely resolution. + Collaborate with technical teams, service personnel , and end users to coordinate… more
- Fotona (Irving, TX)
- …to R&D, unparalleled quality, reliability, ease of use, and durability. Fotona is seeking a Service Desk Agent to join our team based at our US headquarters in ... Irving, Texas. The Service Desk Agent will be a key...the ability to interact effectively with customers and technical personnel . + Strong problem-solving skills and a knack for… more
- ManTech (Washington, DC)
- … operations. Direct and supervise staff providing call center support, service desk support, and switchboard operations support. **Responsibilities include ... government users in a multi-server environment. + Manage help desk personnel , including hiring, training, performance evaluation,...of related experience. + Proven experience managing a help desk or service desk team… more
- Omni Hotels (New Haven, CT)
- …New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service . The Omni Hotel stands out within New Haven's skyline. Enjoy breathtaking ... you'll experience a rewarding and fostering work environment! Job Description Front Desk Agents are responsible for providing a five-star welcome and departure… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk ... to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to...process improvement. + Train and provide guidance to junior personnel as needed. + Maintain efficiency and performance in… more
- General Dynamics Information Technology (El Segundo, CA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT ... operate. At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure...+ Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote… more
- Amentum (Quantico, VA)
- We are searching for a Top Secret cleared Help Desk Technician (Senior) to join our team in Quantico, VA. You will be working as part of a team to deliver ... solutions within a zero-trust framework to users. You will provide direct Help Desk support, both in person and virtually, to users requesting EVOIP, both legacy… more
- Linchpin Solutions, Inc. (New Orleans, LA)
- Enterprise Service Desk Specialist V New Orleans, LA (http://maps.google.com/maps?q=New+Orleans+LA+USA+70114) Job Type Full-time Description If you are looking ... be! We are currently hiring for a dynamic and experienced Enterprise Service Desk Specialist. Clearance:Active DoD Secret Clearance Work Schedule:Fulltime.… more
- Zions Bancorporation (Midvale, UT)
- …for existing and new applications. The **Application Support Engineer** works with the service desk and IT personnel , operational analysts, developers, ... circumstances involved. The **Application Support Engineer** will ensure resolution of Service Desk incidents of medium and high complexity in accordance with… more