- The Computer Merchant, LTD. (Reston, VA)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... with 5+ years of prior relevant experience * Customer service -focused attitude * Current Secret clearance * Ability to...maintain a Secret clearance * Past experience providing IT ( Tier II) support in a Windows office environment *… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk ( Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role ... Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support,...delivery models. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not… more
- GovCIO (Boise, ID)
- …-i-%28sca shift-1%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-7222_ **Category** _Information Technology_ ** ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier...and training in a clear and reassuring manner. This position is fully remote located within the continental United… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and ... or may provide expertise to solve first and second tier technical support issues for end-users of the organization's...the organization's products and services. Primary Responsibilities **As a Service Desk RDM Technician, you will:** +… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer ... not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across… more
- Red River (Chantilly, VA)
- … Tier 1 Technician is primarily responsible for working on a team at the Service Desk . This position will handle technical support requests directly from ... developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration with… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- Terracon (Olathe, KS)
- …and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete ... telephone calls, emails, and chat sent to the IT Service Desk system as the first level...disabled candidates to apply and be considered for open positions . We do not discriminate against any applicant for… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …Five (5+) years or more of directly related help desk / service desk experience. + Experience providing Tier II technical support. + Proficiency with ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician ( Tier II) to join our team in Aberdeen Proving Ground, MD.… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …Two (2+) years or more of directly related help desk / service desk experience. + Experience providing Tier I technical support. + Proficiency with ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician ( Tier I) to join our team in Aberdeen Proving Ground, MD.… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... The Tier 2 Technical Support Operations Analyst will be...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management,… more
- GovCIO (Charleston, WV)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... may be required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Secret Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate… more
- TekSynap (Glynco, GA)
- …dynamic environment.TekSynap isseekinga highly skilled IT Service Manager to lead our Service Desk operations, ensuring top- tier service delivery and ... **Responsibilities & Qualifications** This position is critical formaintaininghigh standardsof IT service...frameworks. **Responsibilities:** + Oversee the operations of the IT Service Desk , ensuring effective management of incidents… more
- Tesla Laboratories. Inc. (Washington, DC)
- …position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- ManTech (Herndon, VA)
- …the full lifecycle of service delivery from the initial user interaction ( Service Desk / Tier I) through proactive monitoring and operational resolution ... team in **Herndon, VA** . This is a hybrid position . This role acts as the unified operational leader...+ Orchestrate the escalation and transition of issues between Tier I ( Service Desk ) and… more
