- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- MUFG (Tampa, FL)
- …A member of our recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary ... for each individual incident/request, providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician will also provide first… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff....issues that cannot be resolved by Tier 1 help desk staff. + Simulate and… more
- Choisys Technology (VA)
- …Tier I Fully Remote * DC metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 1 Service Desk Technician provides ... Service Desk Technician - ...email, chat, or ticketing system. + Troubleshoot and resolve Tier 1 incidents related to: + Windows...- 1 -2 years of IT support or Service Desk experience, preferably in a structured… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 ... Position Title: Tier I Help Desk Location: Camp...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- Insight Global (Mayfield Heights, OH)
- …team altogether. This person will be responsible for coaching, developing, and general oversight of the Tier 1 Service Desk . The team will be receiving ... Job Description Insight Global is looking for a Service Desk Manager to work for...is going to be managing a global team of Tier 1 support. They will be responsible… more
- Parsons Corporation (Colorado Springs, CO)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- Insight Global (Sunrise, FL)
- Job Description A healthcare client in the South Florida area is looking for a Tier 1 Service Desk Representative. This person will be responsible for ... additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be...degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role… more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- …and support to offsite locations. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a ... a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate...problems or defective products to vendors, technicians, or next tier for service . + Collaborates with team… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow… more
- NuAxis Innovations (San Francisco, CA)
- ** Tier II Service Desk Specialist**...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are ... Location **San Francisco, CA** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal...and community.We are currently seeking a talented and motivated ** Service Desk Specialist** for a Full Time… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for ... This position is pending funding. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel...activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a **Help Desk Analyst Tier 1 ** ,… more
- Choisys Technology (VA)
- Service Desk Technician - Tier II...Receive and resolve escalated incident tickets from Tier 1 support in accordance with CBP service level ... Fully Remote * DC metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 2 Service Desk Technician...software, and network issues that cannot be resolved at Tier 1 . This role requires strong technical… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk ...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk Specialist** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a ... and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist**...coming through fax on a regular basis and either ( 1 ) scan and attach the document to an already… more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... the organization's products and services. **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- Imagine One Technology & Management (Norfolk, VA)
- …with the creation of PowerPoint slide decks as needed. + Provide support to shipyard tier 1 support desk and other external organizations using problem ... the US Navy. We are looking for **Night Shift Service Desk Specialist / Command Center** to...for leadership and conduct morning operations briefs. + Provide tier 1 , tier 2 and… more