- Red River (Lexington, MA)
- …Lead with an active Secret clearance to join our team! The Team Lead ( Tier 2 ) is a strong service desk engineer, primarily responsible for working on a ... team within the Service Desk and managing the day-to-day functions,...assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. This position will work… more
- Wipfli LLP (Lincolnshire, IL)
- …a professional home, Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II) is a pivotal member of our ... IT Service Desk team, responsible for managing day-to-day...Perform tasks in the Continuous Improvement Register and lead Tier 2 meetings. + Manage escalation train-backs… more
- NuAxis Innovations (Reno, NV)
- …work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows 10/11 and ... **Help Desk Specialist** Location **Reno, NV** \# of openings... Technician to support the US Fish and Wildlife Service (FWS) inReno, NV. This on-site role is part… more
- ITG Brands (Greensboro, NC)
- Service Delivery Analyst 2 **Location** North Carolina...You Will Do** - JOB SUMMARY Serve as a Tier - 2 support point of contact for end user. ... of tasks to resolve moderate to high technical issues and liaise with Tier -3 for guidance, expertise and available knowledge resources, or tools to ensure proper… more
- REI (Seattle, WA)
- …effort with other vendor support teams as required. + Establishes and implements service desk policies, procedures, standards and service level agreements. ... and to anticipate future needs. + Oversees maintenance and integrity of service desk software documenting reported incidents, troubleshooting and problem… more
- Indorama Ventures (Dayton, TX)
- …behalf of call center agents, functioning as an essential component of the Service Desk to facilitate effective communication and issue resolution. - ... and app lifecycle (policy, compliance, Win32 packaging, Autopilot). - Service desk and ticketing: Operates within our...attributes aligned to asset lifecycle, change, and incident records ( Tier 2 analysts are expected to reconcile… more
- Tyto Athene (Reston, VA)
- …remote support services for all customer regional locations. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to ... + Receive and log customer calls via telephone, voice, self- service tickets, and electronic mail. + Perform remote analysis...field or equivalent. + Industry support center or help desk experience. + Working knowledge of networks and server/pc… more
- Hawaiian Electric (Honolulu, HI)
- …budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, troubleshoots, documents, and ... or modifications). As needed, provides second-level technical support for Help Desk . + Collaborate with Development, Infrastructure, and Desktop Analysts, Database… more
- The Joint Commission (Oak Brook, IL)
- …desktop) throughout the tier 1 customer issue life cycle, escalating issues to tier 2 , as appropriate and using official process. 1. Achieves a high level ... of customer satisfaction by providing a high level of customer service , with demonstrated analytical and problem-solving skills. 1. Manages and maintains the… more
- Tyto Athene (San Diego, CA)
- …VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to DAU ... to serve as a resource on the DAU Customer Service Team with on-site support required at the West...+ 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification… more
- Oregon State University (Corvallis, OR)
- …the IT support team at the OSU -Cascades campus to ensure seamless service delivery across multiple locations where public safety operations occur. The position ... sea, space and sun grant universities in the US - 2 campuses, 11 colleges, 12 experiment stations, and Extension...as primary IT contact for DPS technology needs, providing Tier 1-3 troubleshooting and support. + Maintain and support… more
- AeroVironment (Wilmington, MA)
- …during documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber teams… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... **Description** The SMIT Service Desk RDM Team has an...**Description** The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk ( Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role ... at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial… more
- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete user accounts per Terracon ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Leidos (Washington, DC)
- …some of the below services: + Tier 1 Service Desk + Tier 2 Desk Side and VIP Support + Asset Management + User Device Management + Database ... Justice. The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed print services,… more
- Parsons Corporation (Chantilly, VA)
- …(SAP) activities. **Required Skills:** + Provides Tier 1 ( Service Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution ... System Administrator will be the first line of defense in resolving service desk issues and providing support for hardware complications. Install, update and… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
