- Monster (Louisville, KY)
- …are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer service . ... Manager must possess strong problem solving, analytical and time management skills. They should also be able to apply...to handle and perform in stressful situations. Collaboration with service desk agents who work closely with the incident… more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, Engineering, ... Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Norfolk Southern (Atlanta, GA)
- Process Owner, Service Portfolio & Catalog Management (ITIL/ ITSM ) Apply now " **Date:** Sep 20, 2025 **Location:** Atlanta, GA, US, 30308 **Company:** ... years of experience as ITSM Process Owner for IT Service and Operations Management . * Process Owner experience of ITSM Transformation implementation… more
- AIG (Salida, CO)
- …reports for engineering and executive consumption. Job Purpose Provide support to IT Service Management ( ITSM ) and Operations processes and infrastructure ... improvement of ITSM processes (eg, Incident, Change, Problem, and Service Request Management ) Collaborate with cross-functional teams to maintain accurate… more
- MUFG (Jersey City, NJ)
- …ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have ... a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have a solution-driven… more
- Warner Bros. Discovery (Atlanta, GA)
- …for delivering high-impact, enterprise-scale solutions. This role will focus on optimizing IT Service Management ( ITSM ), Field Service Management ... Focus)** will play a pivotal role in the Enterprise Service Management Office (ESMO), driving the evolution...management , with a focus on enterprise platforms and ITSM . + **3+ years** of hands-on experience with **ServiceNow**… more
- TEKsystems (Omaha, NE)
- Description We're looking for a contract IT Service Management ( ITSM ) Specialist to support and enhance our IT Service Management environment. The ... an ITSM platform (eg, HaloITSM, ServiceNow, Ivanti, Freshservice, Jira Service Management , etc.). * Strong proficiency with Excel, including formulas,… more
- Blue Cross and Blue Shield of Minnesota (Eagan, MN)
- …You Will Have Blue Cross and Blue Shield of MN is hiring an Information Technology Service Management ( ITSM ) Engineer in Eagan, MN. The ITSM Engineer ... Cross and Blue Shield of Minnesota Position Title: IT Service Management Engineer Location: Hybrid | Eagan,...a highly skilled professional, the ideal candidate will design ITSM solutions to ensure the efficient and effective delivery… more
- ServiceNow, Inc. (Washington, DC)
- …the value of their ServiceNow investment. **The Role** The Sr. Business Process Consultant, ( ITSM ) IT Service Management Workflow is the functional and ... expert guiding federal customers in designing, implementing, and optimizing IT Service Management ( ITSM ) workflows using ServiceNow best practices. In this… more
- Guardian Life (Holmdel, NJ)
- …accountability, and excellence. + Partner with the Head of IT Service Management to mature and optimize ITSM processes, and to enhance the utilization ... of the ServiceNow platform. + Develop, implement, and manage the IT Service Management ( ITSM ) framework following established methodologies. + Be responsible… more
- Brightstar Lottery (West Greenwich, RI)
- …possibility of an extension or conversion to permanent employment. We seek a skilled IT Service Management ( ITSM ) Administrator or Developer with 1 to 3 ... Temporary IT Service Management Administrator Location: West Greenwich,...and initiatives. Solid understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service … more
- Teleperformance USA (WI)
- …are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management ), CRM (Customer Relationship Management ... to understand client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof… more
- CACI International (Sterling, VA)
- …position will oversee the development, integration, and management of ITIL-based IT Service Management ( ITSM ) processes across the program, while also ... Technical Lead Service Management Job Category: Information Technology...strategy, aligning with the customer's documented strategy while supporting service optimization. The role demands an ITSM -certified… more
- Warner Bros. Discovery (Atlanta, GA)
- …The position will be based in Atlanta. As a key leader in the IT Service Management ( ITSM ) function, the Lead will partner with cross-functional teams, ... will play a pivotal role within the Enterprise Service Management (ESM) office, overseeing the entire...IT operations teams, business units, and process owners across ITSM . + Partner with Product Management to… more
- CACI International (Sterling, VA)
- …for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on network request ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- Republic Airways (Indianapolis, IN)
- …practices. ** Service Management & Operations** + Implement and enhance IT Service Management ( ITSM ) frameworks based on ITIL best practices. + Drive ... **Job Category:** Information Technology PL **POSITON PURPOSE** The IT Director Infrastructure, Service Management , and Cloud Operations will lead the strategic… more
- Xcel Energy (Denver, CO)
- …looking for. The ServiceNow/ Service Management Intern will support the IT Service Management ( ITSM ) team in enhancing service delivery, process ... and alert rules. + Participate in roadmap and strategy sessions to align service management work with business initiatives. + Collaborate with developers and… more
- Guthrie (Sayre, PA)
- …Clinic (TGC). This position involves ensuring the implementation of a modern IT Service Management ( ITSM ) framework and continuously improving service ... position located in Sayre, PA. Summary: The Manager, IT Service Management plans and manages quality and...customer satisfaction. The Manager provides leadership of the TGC ITSM processes (change management , asset management… more
- Red River (Lexington, MA)
- …objectives. The ideal candidate is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and hands-on experience with ... ServiceNow.** **Key Responsibilities** 1. ** Service Delivery Management ** + Oversee end-to-end delivery...Apply ITIL principles across Incident, Problem, Change, and Request Management + Utilize ServiceNow for ITSM operations,… more
- City of New York (New York, NY)
- …& Compliance, and Information Security. Your Impact: Under the supervision of the IT Service Management ( ITSM ) Manager, the Service Management ... Control operations, System Administrator for multiple systems. As part of the service management , this person will be responsible for driving the operations of… more
