- Baylor Scott & White Health (Dallas, TX)
- …Summary** Reporting to the SVP, Chief Information Officer, the Vice President of IT Service Management (VP, ITSM ) is a key leadership role responsible ... overseeing the design, implementation, execution, governance, and continuous improvement of IT Service Management ( ITSM ) capabilities across the environment.… more
- ICF (Reston, VA)
- …Technical Business Analyst/Systems Analyst professional with strong expertise in the IT Service Management ( ITSM ) module, working knowledge of Asset ... Support troubleshooting, testing, validation, quality assurance, and enhancement of ITSM and Asset Management modules + Provide...assurance, and enhancement of ITSM and Asset Management modules + Provide subject matter expertise on … more
- US Anesthesia Partners (Dallas, TX)
- …catalog design, and reporting dashboards is a plus. * Strong understanding of IT Service Management ( ITSM ) concepts and platforms, preferably Freshworks or ... key role in maintaining, configuring, and optimizing our enterprise service management system. Unlike a traditional ...service catalog items, and business rules to improve ITSM processes. * Supports adoption of platform AI features… more
- CACI International (Forest Heights, MD)
- …an ITSM /CMMI Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT organizational units. The ... framework of the CMMI to systematically improve, designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- Travelers Insurance Company (St. Paul, MN)
- …oversight. Manages tasks associated with daily execution of an Information Technology Service Management ( ITSM ) process. Controls planning and execution ... Have?** + One to three years of experience in an Information Technology Service Management ( ITSM ) or Service Desk role perferred. **Problem Solving… more
- Henry Ford Health System (Detroit, MI)
- DESCRIPTION: The IT Service Management ( ITSM ) Epic Change Management position is responsible for the management of one or more IT process(es). ... implements process definitions, schedules and objectives for the IT Service Management process(es) managed by their role....and each process improvement initiative. + Acts as the ITSM process expert. Provides process management and… more
- Arizona Public Service (Phoenix, AZ)
- …/ Incident / Problem Consultant, you'll play a key role in shaping the IT Service Management ( ITSM ) framework for APS-leading the processes that restore, ... Consultant | ITSM / ITIL Are you passionate about driving service excellence and ensuring technology resilience in critical environments? As a Major Incident… more
- AIG (Salida, CO)
- …reports for engineering and executive consumption. Job Purpose Provide support to IT Service Management ( ITSM ) and Operations processes and infrastructure ... improvement of ITSM processes (eg, Incident, Change, Problem, and Service Request Management ) Collaborate with cross-functional teams to maintain accurate… more
- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. The Information Technology Service Management ( ITSM ) Developer & Reporting Analyst will be ... . + Strong understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management ( ITSM ) principles and concepts. +… more
- BAE Systems (Vicksburg, MS)
- … catalog development and performance monitoring + Certified Implementation Specialist - IT Service Management (CIS- ITSM ) or equivalent + Background in agile ... day-to-day responsibilities will include designing ITSM services, implementing ITSM solutions, monitoring service performance, and collaborating with… more
- BAE Systems (Washington, DC)
- …Education, Experience, & Skills** + ServiceNow Certified Implementation Specialist - IT Service Management (CIS- ITSM ) and Certified System Administrator ... IT solutions that enable our customers to achieve their missions. As a **Principal ITSM Incident Analyst** , you'll play a critical role in providing exceptional IT… more
- Warner Bros. Discovery (Atlanta, GA)
- …The position will be based in Atlanta. As a key leader in the IT Service Management ( ITSM ) function, the Lead will partner with cross-functional teams, ... Process will play a pivotal role within the Enterprise Service Management (ESM) office, overseeing the incident...other ITSM process leads to ensure incident management process alignment with the broader service … more
- Teleperformance USA (NE)
- …are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management ), CRM (Customer Relationship Management ... to understand client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof… more
- CACI International (Chantilly, VA)
- …Travel Required: None Type of Travel: None * * * The Information Technology Service Management ( ITSM ) Service Catalog/Request Fulfillment Process Analyst ... OR 5+ years of related work experience * Working knowledge of the Service Management workflows and ITSM processes * Experience using ServiceNow * Solid… more
- Eversource Energy (East Berlin, CT)
- …** Service Management Office \(SMO\):** + Establish and maintain IT Service Management \( ITSM \) governance, policies, and standards\. + Drive adoption ... business needs\) or should the policy change\._ Manager, IT Service Management Office \(SMO\) & ServiceNow Platform...TPM and other processes\)\. + Monitor and report on ITSM performance metrics and KPIs to ensure service… more
- CIBC (Chicago, IL)
- …experience in** Technology Infrastructure Management , with a strong focus on IT Service Management ( ITSM ), Transformation and Project Delivery, with 5+ ... Analytical Thinking, Communication, Information Technology Management , IT Service Management ( ITSM ), Leadership, People Management , Services… more
- Sallie Mae (Indianapolis, IN)
- …the future of education. **What You'll Contribute** As a key contributor to our IT Service Management ( ITSM ) strategy, you will lead the implementation and ... **Process Management :** + Support and improve key ITSM processes, including incident, problem, change, and service... ITSM processes, including incident, problem, change, and service request management . + Manage all aspects… more
- Comcast (Philadelphia, PA)
- …**Job Summary** This position is an entry-level role focused on Global Reliability IT Service Management ( ITSM ) process definition and support and will ... in the definition, documentation, and continuous improvement of Global Reliability IT Service Management ( ITSM ) processes (eg, Incident, Problem, Change).… more
- CACI International (Sterling, VA)
- …for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on network request ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- Cecil College (North East, MD)
- …modernization efforts, oversees vendor-managed network and communications services, and champions IT Service Management ( ITSM ) practices grounded in ITIL ... execution of infrastructure modernization and lifecycle projects. Service Desk & IT Service Management ( ITSM ) * Provide leadership for the IT Service … more