- UGI Corporation (King Of Prussia, PA)
- …procedures, and service delivery across business unit Service Continuity & Critical Incident Management + Lead major incident management ... + Incident & Service Restoration Management : Strong incident management capabilities... desk tools, outsourced services, and technology procurement. + Service Team Leadership: Proven ability to lead … more
- Warner Bros. Discovery (Atlanta, GA)
- …are supported, here you are celebrated, here you can thrive. **Your New Role ** The Lead , Incident Management Process will play a pivotal role within the ... Enterprise Service Management (ESM) office, overseeing the incident ...in Atlanta. As a key leader in the IT Service Management (ITSM) function, the Lead… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... We are seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead ...or related roles + Good working knowledge of the Service Management workflows and ITSM processes +… more
- JPMorgan Chase (Houston, TX)
- …participating from incident resolution to service restoration + Leads incident , problem, and change management in support of full stack technology ... core of our business services. As a Technology Support Lead in Corporate Technology organization, you will play a...as SQL, Python, Java, or Splunk + Expertise with Incident Management tools such as ServiceNow +… more
- JPMorgan Chase (Boston, MA)
- …of complex clients and lead senior-level service reviews. + Lead incident management and stakeholder communications; ensure durable remediation and ... clearly articulate client impacts and trade-offs. + Proven experience leading incident management and remediation with measurable SLA/KPI improvements. +… more
- MUFG (New York, NY)
- …+ ** Incident Management ** : Lead incident management and troubleshooting processes to enhance service reliability and speedy restoration for ... of the firm's Voice systems and delivery of best-in-class service . This role is ideal for a highly skilled...System and related Voice services as needed + **Performance Management ** : Lead performance management … more
- Oracle (Dover, DE)
- …with a knack for turning challenges into opportunities for growth? Join us as Lead Project Manager-Major Incident Management for Oracle Health and make ... by bringing your expertise to our talented group. As Lead Project Manager-Major Incident Oversight, you will...Manager-Major Incident Oversight, you will guide major incident management processes for Oracle Health's Cerner… more
- JPMorgan Chase (Plano, TX)
- …actively participating from incident resolution to service restoration + Lead incident , problem, and change management in support of full ... operations, impacting the core of our business services. As a Technology Support Lead in Corporate Sector Technology, you will play a leadership role in ensuring… more
- ManTech (Ashburn, VA)
- **MANTECH** seeks a motivated, career and customer-oriented **Cyber Incident Response Team Lead ** to join our team in **Ashburn, VA** . The ultimate purpose of ... the lifecycle of all SOC investigations from creation to closure, using the Case Management System to track all of the incident response metrics (Mean Time… more
- CACI International (Sterling, VA)
- … management processes. The ideal candidate will work closely with the QA Lead to ensure network incident management practices align with ITIL standards ... Network Incident Management Quality Assurance Analyst Job...(eg, TCP/IP, WAN/LAN) + Good working knowledge of the Service Management workflows and ITSM processes +… more
- General Dynamics Information Technology (Fairfax, VA)
- …and standardizing written responses to complex inquiries. + Experience with incident management , triaging incident tickets and service requests, and root ... Other **Job Family:** Administration **Skills:** Affordable Care Act (ACA),IT Incident Management ,Root Cause Analysis (RCA),Salesforce (Software) **Experience:**… more
- Link Solutions Inc (Adelphi, MD)
- … Desk Incident Manager will be responsible for ensuring efficient processing of service requests and effective incident management in accordance with DoD ... track, and report on service requests and incident statuses. + Lead incident ...Server 2019, etc.). + Experience with incident management within the ServiceNow Information Technology Service … more
- Arizona Public Service (Phoenix, AZ)
- …operational excellence across all IT domains. What your day would be like: + Lead and coordinate Major Incident Management (MIM) activities, driving rapid ... you'll play a key role in shaping the IT Service Management (ITSM) framework for APS-leading the...services across the enterprise. You'll serve as the Major Incident Management (MIM) subject-matter expert, partnering with… more
- Cargill (Atlanta, GA)
- …reach your higher purpose at Cargill. **Job Purpose and Impact** The Manager, Operations & Incident Management will lead Cargill's global Major Incident ... this role ensures that Cargill's critical systems remain resilient and that incident management practices align with business continuity objectives. **Key… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …issues. + Strong knowledge of network infrastructure, systems, and operations. + Experience with incident management processes and IT service management ... incident responses, and drives continuous improvement of the Incident Management process. Requirements + Supports the...lead and coordinate Tier 1 and Tier 2 incident response teams. + Excellent communication and coordination skills… more
- Palo Alto Networks (Santa Clara, CA)
- …problems for our customers + Design, build, operate key parts the E2E Incident management lifecycle Solving the most critical issues impacting our customers ... and a passion for customer satisfaction. Driving continuous learnings and efficiency into the Incident Management and Product Lifecycle is one of the key areas… more
- TEKsystems (Richmond, VA)
- …- The ideal candidate will have experience in enterprise-level incident management , executive communications, and cross-functional coordination, preferably ... timelines, actions taken, and resolution outcomes. - Ensure compliance with incident management policies, governance standards, and escalation protocols.… more
- Insight Global (Richmond, VA)
- …management or technology operations -Strong understanding of IT service management (ITSM) principles and practices -Proficiency with incident tracking and ... timelines, actions taken, and resolution outcomes -Ensure compliance with incident management policies and governance standards -Collaborate with application… more
- Pegasystems (Irving, TX)
- …you are providing stewardship and governance of the service , without having direct management of staff. **Major Incident Management & Response** + Serve ... Pega:** This role is typically part of a structured incident management team and is essential for...as Incident Shift Lead for all major incidents during assigned shift +… more
- University of Miami (Miami, FL)
- …+ Cloud Security certification + Minimum 7 years of relevant experience + Security incident management processes and tools. + Security risk assessment process. + ... Security Incident Response Leader. The IT Security Incident Response Leader will lead the proactive...journals. + Organizes, participates in and, if required, chair post- incident reviews for presentation to the senior management… more