- Flextrade (Great Neck, NY)
- …within an MSP or IT service environment Knowledge of formal IT Service Management principles, being at least ITIL4 foundation certified Familiarity with IT ... requests. Ensuring adherence to service level agreements (SLAs)/ Service Level Objectives (SLOs) across all ITSM ... service management tools (eg ServiceNow) Ability to… more
- Peraton (Reston, VA)
- …of Agile principles Understanding of IT Operations tools and capabilities. (Network Management Systems, ITSM Suites, Service Monitoring Tools) Highly ... Provide services to establish enterprise operations, event monitoring and management , performance monitoring, and analysis services. Provide centralized operations,… more
- American Airlines (Dallas, TX)
- …frameworks, regulatory compliance, and risk management Knowledge of IT service management ( ITSM ) and application support Hands-on experience ... at the Credit Union is responsible for leading the organization's IT service management , application support, and enterprise information security functions. This… more
- Fidelity Investments (Roanoke, TX)
- …across Fidelity? If so, we invite you to join our diverse team and help lead Fidelity into the future as a Digital Organization. The Director of Large-Scale Program ... Management is a key leadership role in the EI&O...objectives for innovation, modernization, stability, and resiliency of our service offerings. This leader will drive planning, governance, and… more
- Diverse Lynx (Atlanta, GA)
- …teams. Preferred Qualifications Experience with Kubernetes, container orchestration, and service mesh technologies. Familiarity with incident management ... ITIL practices and SRE principles. Experience integrating observability and AIOps into enterprise ITSM platforms. This Job Might Be for You If You Are: A… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a Lead AI-driven IT Service Management ( ITSM ) Engineer ( Lead Specialty Software Engineer), as part of the ... This role is responsible for optimizing the L1 and ITSM activities within the Wealth Management organization,...experience, education + 4+ years of experience with IT Service Management **Desired Qualifications:** + Strong understanding… more
- Shake Shack (New York, NY)
- …high availability, and business continuity plans across infrastructure services. IT Service Management ( ITSM ) + Lead the enterprise-wide ITSM ... This role will drive operational excellence, scalability, and innovation across IT service management ( ITSM ), cloud infrastructure, restaurant and home… more
- BeOne Medicines (Emeryville, CA)
- …team is seeking an experienced and strategic technical leader to serve as both the ITSM Lead and Architect, acting as the primary owner of our ServiceNow ... with senior leaders to influence the future of IT service management and technical architecture. **Growth** :...of improvement and leading optimization efforts. **Team Leadership & Management :** + Build, lead , and mentor a… more
- Toyota (Plano, TX)
- …Commercial Lending team is seeking a skilled IT Governance Analyst ( ITSM ) to lead IT Service Management initiatives within a regulated financial services ... Incident, Problem, Change Enablement, and Service Request Management . + Lead Service Level,...service workflows and support audits. Team & Tool Management : + Partner with ITSM process owners,… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …+ Leads work efforts to improve efficiencies across IT Service Management ( ITSM ) process lifecycles. + Functions as a lead business partner with ITSM ... recommend tools and processes for the enterprise. + Provides ITSM project services and support with limited management...of Information Technology experience. + ITIL Foundations and IT Service Management certifications preferred. + 10 years… more
- American Express (Phoenix, AZ)
- …We are seeking a highly motivated and experienced Vice President of IT Asset and ITSM Platform Management to lead our organization's efforts in maturing and ... Lead the architecture, engineering, and operations of the ITSM platform, servicing the needs of asset owners for...orchestrated with inline self- service consumption. + Democratize ITSM and asset management data to enable… more
- CACI International (Washington, DC)
- IT Service Management ( ITSM ) Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... system infrastructure. CACI is looking for an experienced, innovative, and motivated **IT Service Management ( ITSM )** **Specialist** to support the mission… more
- MUFG (Jersey City, NJ)
- …ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have ... a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This...SMEs across IT to implement and enhance capabilities + Lead the requirements and design workshops, and implementation of… more
- UKG (Ultimate Kronos Group) (Weston, FL)
- …The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, Engineering, ... Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Veracity Consulting Group (Glen Allen, VA)
- …capabilities, and complimentary technologies in a client consulting environment including IT Service Management , HR Service Delivery, Customer Service ... Solution Architect - ITSM /HRSD/CSM/Creator Location: Richmond, VA; Atlanta, GA; Remote Veracity...the primary voice of the project team, directing other lead developers business process consultants, and project managers on… more
- JPMorgan Chase (Columbus, OH)
- …collaboratively with the team. **Preferred qualifications, capabilities, and skills** + HR Service Delivery or ITSM + ServiceNow portal experience, Virtual Agent ... and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems + Proactively… more
- Robert Half Technology (Indianapolis, IN)
- …of this project. Responsibilities: * Lead the migration process from Zendesk Service Desk to Jira Service Management , ensuring accuracy and efficiency. ... role involves assisting with the seamless migration from Zendesk Service Desk to Jira Service Management...experience in ITSM migrations, specifically from Zendesk Service Desk to Jira Service Management… more
- Christensen Farms (Sleepy Eye, MN)
- …& Responsibilities The Information Services Manager with responsibility for Application Management and Analytics will oversee the effective management of ... ideal candidate will have a strong background in IT management , application lifecycle management , and data analytics....provides mentoring and supervision of technical staff and managed service providers. From Our Manager "This is a great… more
- Mizuho Corporate Bank (New York, NY)
- …our IT services. Key Responsibilities: + Lead and manage the IT Service Management Operations team, providing guidance, mentorship, and support. + Oversee ... Join Mizuho in IT Service Management Operations! We are seeking...for ServiceNow Incident, Problem, Change, and Release modules. + Lead the implementation and optimization of ServiceNow modules to… more
- Michigan State University (East Lansing, MI)
- …as well as metrics and key performance indicators. + Lead IT service management ( ITSM ) improvements to enhance efficiency, resilience, and user ... committees, collaborating with academic, research, and administrative leaders. Operational & Service Excellence + Lead IT's operational excellence program,… more
