- Capgemini (New York, NY)
- …tailored to customer treatment strategies. + Evaluate and apply speech recognition technologies from vendors like Amazon, Genesys , and Nuance. + Leverage ... Genesys Senior Developer / Functional Consultant...AWS, Workday, and CRM platforms. + Deep understanding of speech recognition technologies and vendor ecosystems. +… more
- Capgemini (New York, NY)
- …-based interfaces and dynamic menus. + Evaluate and implement speech recognition technologies from vendors like Amazon, Genesys , and Nuance. + Utilize ... NY** **Job Description** We are seeking a highly skilled Senior Genesys Developer with a minimum of...third-party integrations (AWS, CRM, etc.). + Deep knowledge of speech recognition technologies and vendor offerings. +… more
- Insight Global (Phoenix, AZ)
- …Contact Center Operations and Technology Enablement. A strong working knowledge of Genesys Cloud Platform and Microsoft Dynamics 365 is essential to ensure ... Job Description We are looking for an experienced Senior IT Systems Analyst with deep expertise in...similar role in Contact Center operations. Strong knowledge of Genesys Cloud Platform and Dynamics 365. *… more
- Resideo (Louisville, KY)
- …and runbooks. **YOU MUST HAVE:** + 3+ years of experience in administering a cloud -based contact center solution ( Genesys , NICE, CXone, Five9, etc.) with a sound ... a skilled and detail-oriented Platform Administrator of Contact Center Tools & Technology within our Customer Experience Organization. This role will focus on being… more
- Travelers Insurance Company (Hartford, CT)
- …and Emerging Technology leadership team, you will interface directly with senior technology leaders to transform our current business and technology ... best-in-class solutions. You will be a dedicated partner to senior Technology and Business leaders as you...Experience with Contact Center as a Service (CCaaS) platforms. Genesys Call Center Products (on-prem & cloud )… more
- Amazon (Atlanta, GA)
- …or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- Travelers Insurance Company (Hartford, CT)
- …for Salesforce within the Enterprise Architecture organization, you will collaborate with senior Technology and Business leaders and apply your knowledge of ... Sale and Service business capabilities + Works with the Senior leadership within Technology and Business to...Experience leveraging and integrating Contact Center Technologies for Service Cloud including Genesys to deliver excellent user… more
- Fiserv (Omaha, NE)
- …Terraform for infrastructure management. + Familiarity with Genesys Voice Platform (GVP, Genesys CX cloud ). + Familiarity with Cloud Platforms (GCP, AWS, ... an impact on a global scale, come make a difference at Fiserv. **Job Title** Senior Enterprise Architect **About your role:** You will play a vital role in driving… more
- Astellas Pharma (Northbrook, IL)
- …regulated and GxP environments. + Collaborate with information security, digital workplace, cloud , and business technology teams to deliver secure, integrated, ... certifications ( Genesys , NICE, Cisco, etc.) + Zero Trust or cloud architecture certifications (eg, AWS, Azure, CISSP) **Working Environment:** At Astellas we… more
- RELX INC (Alpharetta, GA)
- …seamless communication operations across all systems. About the Role: The Senior Communications Engineer leads enterprise projects involving the planning, design, ... and level 2 technical support of on premise and cloud platforms (eg Voice/Telephony, SMS, WFM, Email, Chat, CX,...Voice/Telephony, SMS, WFM, Email, Chat, CX, IVR, etc.) information technology solutions with a focus on but not limited… more
- SAIC (Lakehurst, NJ)
- **Description** SAIC is currently looking for a ** Senior Cameo Engineer** to support our Aircraft Launch and Recovery Equipment (ALRE) team located in Lakehurst, NJ. ... clearance is required. **PREFERRED EXPERIENCE:** + Experience with CORE or GENESYS preferred. + Production engineering experience; reviewing all DoD acquisition… more
- Amazon (Dallas, TX)
- …or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- American Family Insurance - Corporate (Madison, WI)
- …of project management processes, tools, and techniques. + This position requires Genesys Cloud certification. Three certifications will need to be earned ... using expert business and systems knowledge. You will report to the Senior Manager, Technology Services. In this flex office/home role, you will be expected to… more
- Bandwidth (Raleigh, NC)
- …NC Apply Who We Are: Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice ... $748 million, a 25 percent year-over-year increase. Our solutions and our Communications Cloud , covering 65+ countries and over 90 percent of global GDP, are trusted… more
- Cognizant (Charlotte, NC)
- …Lead the roadmap for transitioning from legacy systems (eg, Cisco UCCE) to cloud -based platforms like Genesys CX. Define milestones, manage change, and ensure ... ** Technology Awareness:** Understanding of modern engagement platforms (eg, Genesys CX, Salesforce, Qualtrics, Medallia) and emerging innovations like AI, IVAs,… more
- Bandwidth (Raleigh, NC)
- …CCaaS, and UCaaS platforms. + + Common platforms: Avaya, Cisco SBCs (on-prem), Genesys Cloud CX (CCaaS), Microsoft Teams (Operator Connect & Direct Routing), ... the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium… more
- Capgemini (Chicago, IL)
- …by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. **YOUR ROLE** As a Managing Consultant in the ... channel strategy, interaction design, workforce transformation, performance management, and technology enablement. . Drive the development of routing and deflection… more