- EchoStar (Englewood, CO)
- …AI product management + Experience with IVR design and optimization, including speech recognition and text-to- speech technologies + Experience with A/B ... management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition...strong emphasis on prompt engineering + Experience in managing project timelines and delivering solutions in an agile environment… more
- ABBTECH Professional Resources, Inc. (VA)
- …IVR , CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR / speech recognition . + Experience in recruiting and ... We are seeking a highly skilled IT Project Manager to lead the planning,...Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration.… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleSr. Manager , Network Infrastructure & Data Center Operations Recruitment Category TypeStandard Functional CategoryInformation ... FLSA StatusExempt Requisition Number26-0097 Number of Vacancies1 Job LevelDivision Manager Job CodeN/A Job Description Summary Organization NameIT Infrastructure… more
- TAD PGS, Inc. (Washington, DC)
- We have an outstanding Contract position for a Senior Technical Project Manager .This position is100% remotein theWashington, DCsurrounding area. Pay Rate: ... a Public Trust.** We are seeking a highly skilled Senior Technical Project Manager to...CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR / speech recognition . + Experience in… more
- Leidos (Gaithersburg, MD)
- **Description** We are seeking a highly skilled ** Senior Technical Project Manager ** to lead the planning, execution, and delivery of Salesforce CRM and ... in technologies such as CCaaS, CRMs, telephony systems, and related platforms. The Senior Technical Project Manager will be responsible for managing… more
- Public Storage (Plano, TX)
- …on the New York Stock Exchange. **Job Description** We are seeking a seasoned Sr . Manager of Contact Center Technical Solutions to support the strategic roadmap ... in driving innovation, scalability, and operational excellence across voice, chat, IVR , WFM, analytics, CRM, and AI/ML platforms. As a cross-functional leader,… more
- Wells Fargo (Charlotte, NC)
- …the Consumer Operations group and will be reporting into the Digital Product Management Senior Manager . **In this role, you will:** + Lead the development and ... role:** Wells Fargo is seeking a Lead Digital Product Manager for the Contact Center to help support our...collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals +… more
- Insight Global (Los Angeles, CA)
- …effective manner. Applications will include voice mail special designs, automated attendants, IVR Systems, Voice Recognition Units, CTI, Radio Frequency, and ... and associated peripherals such as Contact Centers, Interactive Voice Responses ( IVR ) and Computer Telephony Integration (CTI) applications which have received… more
- WTW (Hartford, CT)
- …HR shared services or HRIS/payroll; prior experience as a defined benefit project manager preferred + Solid experience consulting on the fundamentals ... client relationships. You will have the opportunity to grow your project , management, consulting, client management, leadership and defined benefit knowledge and… more