- Leidos (Fort Meade, MD)
- …Management team and other key stakeholders. *Serve as the senior Tier III escalation support engineer for Incident Management activities. *Develop and ... **Description** Leidos is seeking a **Senior** **Network Engineer ** to join our Defense Enclave Services (DES) team at Ft. Meade, MD. **POSITION SUMMARY:** This is… more
- NetApp (NC)
- …is an advanced technical role that involves leadership, coaching, mentoring and escalation management for our Cloud products. This role provides advanced technical ... support to customers, customer support personnel, and...+ Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. + Conduct extensive troubleshooting of… more
- ServiceNow, Inc. (Santa Clara, CA)
- It all started in sunny San Diego, California in 2004 when a visionary engineer , Fred Luddy, saw the potential to transform how we work. Fast forward to today - ... this role ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced...services. Note THIS IS NOT A SALES OR SALES SUPPORT ROLE. **What you get to do in this… more
- Medtronic (Los Angeles, CA)
- …in a more connected, compassionate world. **A Day in the Life** **Global Support Engineer - Surgical Robotics** **Careers that Change Lives** At Medtronic, ... on surgical procedures of diseases and conditions. The Global Support Engineer , as part of the RAS...support by following the appropriate use of the escalation process, when other avenues for resolution are exhausted.… more
- ManpowerGroup (Redmond, WA)
- Our client, a leader in technology solutions, is seeking a Support Engineer 3 to join their team. As a Support Engineer 3, you will be part of the ... collaborate effectively, which will align successfully in the organization. **Job Title:** Support Engineer 3 **Location:** Remote **Pay Range:** $28/hr - $32/hr… more
- SAP (Herndon, VA)
- …and a variety of benefit options for you to choose from. SAP NS2 Support Engineer - SuccessFactors **COMPANY DESCRIPTION** SAP is the global market leader ... Cloud Support organization is seeking a software support engineer for our SuccessFactors Solution. The...(blog posts, tips and tricks, etc.) + Work in de- escalation and war rooms (Engage in critical customer situations… more
- ServiceNow, Inc. (Orlando, FL)
- …everyone. **What you get to do in this role:** ** ** The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging ... ServiceNow platform. This includes being the last point of escalation within technical support to drive them...issues. Other duties and responsibilities of the Senior Technical Support Engineer include: + Provide guidance on… more
- Amazon (Herndon, VA)
- Description The Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer works across systems and services to provide security response for ... of AWS security, customers, and partners. The SOC Support Engineer analyzes and responds to security...judgement to identify risks, drive swift mitigation, resolution and escalation as needed. Candidates for this role will possess… more
- SAP (Herndon, VA)
- …and a variety of benefit options for you to choose from. **SAP NS2 Support Engineer (IBP Data Integration) - Virtual** **COMPANY DESCRIPTION** SAP is the ... leads to delight our customers. **PROFILE** Individuals in the Support Engineer profile are the foundation of...internally & externally. + Work as functional expert in de- escalation and war rooms. (Engage in critical customer situations… more
- Twilio (San Francisco, CA)
- …Executive support Engineer L2 About the job As the Executive Support Engineer L2, you will be an escalation resource for the support team as it ... skills with diverse software and hardware systems while being an escalation point for the L1 support team + Work with higher urgency and high priority… more
- GCI Communication Corp (Anchorage, AK)
- …Additional Engineer Job Duties & Disciplines + Provide technical leadership and escalation support for various delivery and engineering groups as well as ... GCI's Network Engineer I will apply engineering principles tomultiple sub-groups...part of the CTO Technical Resolution Team responsible for escalation support focused on technology related to… more
- Rocket Software (Jackson, MS)
- …truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership in the ... support , development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the… more
- Amazon (Bellevue, WA)
- …of shipments to Amazon retail customers. The Wireless Network Development Engineer will leverage in-depth knowledge of Wireless networking engineering and ... is a unique opportunity that will enable you to grow your skills as an engineer and have a lasting impact on Amazon's fulfillment networks for years to come. The… more
- Meta (Newton County, GA)
- …driving innovation through automation and system optimization. **Required Skills:** Network Engineer , Operations and Support (Labs) Responsibilities: 1. Incident ... **Summary:** Meta is seeking a forward-thinking engineer with technical expertise in network deployment and...are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and… more
- Meta (Denver, CO)
- …innovation through automation and system optimization. **Required Skills:** Network Engineer , Operations and Support Responsibilities: 1. Incident Response: ... **Summary:** Meta is looking for a forward-thinking engineer with extensive technical expertise in telecommunications ILA...are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and… more
- Fujifilm (Denver, CO)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer ...issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner,… more
- Amazon (San Francisco, CA)
- …powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. ... serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support … more
- Fujifilm (Augusta, ME)
- **Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER -MI provides remote technical, applications and system support for HCUS customers and supported ... of situations in the absence of management + This engineer can guide the Support team in...procedures. + Strictly follows the Technical Assistance Center (TAC) escalation process to ensure timely escalations to our National… more
- TEKsystems (Charlotte, NC)
- Teams Voice Support Engineer Charlotte, NC Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for ... activities in the core voice production environment. * Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation * Experience… more
- BAE Systems (Arnold, MO)
- **Job Description** BAE Systems is currently seeking an Application Support Engineer to join our integrated Operations & Sustainment (O&S) team located in our ... will interface with engineering resources located at other facilities. The Application Support Engineer is responsible for the day-to-day operation of customer… more