- Aequor (Devers, TX)
- …best-in-class business processes and acumen for successful ERP implementation. Consulting and Escalation Support : Act as the SAP Procurement and ASL Champion, ... providing consulting and escalation support . Leadership and Guidance: Provide leadership and guidance to the Project Team and cross-functional stakeholders to… more
- Merck & Co. (North Wales, PA)
- …development of project management, communication, and collaboration skills in support of our clinical trials.Job ResponsibilitiesResponsible for the operational ... planning, development, and execution elements (eg operational reviews, issue escalation /mitigations, presentations at Sr Management meetings, program level cross… more
- Daiichi Sankyo, Inc. (Bernards, NJ)
- …Authorities and License Partners, Reconciliation with License Partners, Patient Support Programs, Market Research vendors, Global Quality Supply Chain, Medical ... utilize resources and prioritize assignments. Contribute to management and escalation of issues for resolution.Coordinate vendor assessments and make recommendations… more
- Merck & Co. (Durham, NC)
- …our Manufacturing Division (Associate Director).-This role serves as a Virtual Plant Manager - responsible for leading a cross-functional team in oversight of our ... Supply Agreement (MSA). Dispute and Issue Resolution (with appropriate escalation as required). Resolve Technical Issues (Investigations, CAPAs, Process… more
- BrightSpring Health Services (Louisville, KY)
- …business impact of an outage and set appropriate incident priority when engaging IT support teams. The Incident Escalation Manager will also be responsible ... Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the Manager...document processes and ensure alignment on all aspects of support process. + Adjusts the incident management process as… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …customer escalation management support to Customer Experience teams. The Escalation Manager will act as a liaison and coordinate internal efforts to ... have a significant impact on our customer's business. The Escalation Manager will also be responsible for...Basic Qualifications: + 2+ years of experience in customer support , escalation management or related field +… more
- M. C. Dean (San Jose, CA)
- …systems designs and equipment in a lab/pre-deployment setting. + Available for 24/7 on-call support as an escalation manager during assigned shifts. + ... world for the better. We are seeking a **Project Manager - High End Residential Security & Technology Solutions**...Managing daily operations with the project sustainment and support team working on 24/7 call rotation and preventative… more
- Zayo (Atlanta, GA)
- …Manager provides oversight of local break fix teams and on call rotational escalation support . The OSP Manager also provides management, assistance, ... will provide oversight of local break fix teams and on call rotational escalation support . The OSP Manager will be required to provide management,… more
- Confluent (Albany, NY)
- …One Data Streaming Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. This is ... West PT shift. The position is remote. As an Escalation Manager , you will be responsible for...You Will Bring:** + 2+ years of experience in Escalation Management, Product Support , Incident Response, or… more
- ServiceNow, Inc. (Santa Clara, CA)
- …get to do in this role ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction ... and personalized service during account level escalation . The Account Escalation Manager ...services. Note THIS IS NOT A SALES OR SALES SUPPORT ROLE. **What you get to do in this… more
- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... high-level consumer issues, and ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a Consumer Relations… more
- The Hertz Corporation (Chicago, IL)
- …adherence to ITSM's Change, Incident and Problem Management processes + Provide on-call manager escalation support for production incidents and incidents ... will be accountable for the overall delivery, solution and support of database services in the open systems environment...SDL will be the first point of contact for escalation /resolution of client issues and lead incidents until resolution.… more
- Amazon (Tempe, AZ)
- Description Manager III, Risk Management - WW Executive Escalations About the Role: We are seeking an experienced professional to join our Risk Mitigation, ... Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III within the Worldwide Executive Escalations division. This critical role leads… more
- SAP (Newtown Square, PA)
- …options for you to choose from. SAP Enterprise Cloud Services (ECS) Customer Escalation team is part of the ECS Global Customer Engagement organization. This team ... to ECS Delivery for the prioritization of continuous improvement initiatives. ECS Customer Escalation is spread across regions APJ, EMEA/MEE and the US. You will be… more
- Abbott (Abbott Park, IL)
- …towers, and PMO. + Team Support : Provide staff escalation and support . Additionally, the Senior Manager directs a team that handles global RCE creation, ... diversity, working mothers, female executives, and scientists. **The Opportunity** **Senior Manager - Infrastructure Technology** is responsible for leading a team… more
- Safran (Peachtree City, GA)
- Customer Support Manager OAM Company : Safran Aerosystems Services Job field : Customer services and support Location : Peachtree City , Georgia , United ... one click Any questions ? **Job Description** The Customer Support Manager OAM (Original Aircraft Manufacturer) plays...into three main sections: 1. Customer Relationship and Operational Support : * Serve as a facilitator and escalation… more
- Amazon (Nashville, TN)
- …communities, and long-term growth potential. Our team is seeking a Sr. Program Manager to build and lead our escalation management framework, ensuring ... that enable program scale, you may be just right for this Sr. Program Manager role on the AFP Marketing, Acquisition and Experience team. Amazon Freight Partner… more
- Wells Fargo (San Diego, CA)
- **About this role:** Wells Fargo is seeking a Market Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the ... . **In this role you will:** + Serve as primary escalation point of contact for operational and service inquiries/escalations from FAs,… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …perspective and experience makes ConnectiveRx better than the sum of its parts. The Manager , Patient Support - Hub, reports to the Director, Patient Support ... ensure synchronicity. Dissemination of corporate strategy and information to teams with the support of the director. + Escalation Management-Will support the… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation ... process. Is the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and...(6) Plus years. **Overview** We are seeking a Incident Support Manager to join our team supporting… more
