- Reed Smith LLP (Pittsburgh, PA)
- …the context of firm policies, prioritizing and escalating issues as appropriate to support timely and effective incident response. Evaluate security policies and ... for our communities. Position Summary Under the supervision of the Security Manager , the Security Engineer - Infrastructure is responsible for supporting the… more
- Unknown (New York, NY)
- …policy development, monitoring, and reporting, as well as toolset administration to support various risk management activities. Hiring Manager Title Head of ... Analyst will be a key player in the risk management process, facilitating escalation , supporting governance reporting, and assisting business units in incident … more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …rapid escalation and resolution of technical issues. Position Description: The Incident Manager is responsible for overseeing the timely restoration of ... incident response activities across multiple teams. The Incident Manager ensures incidents are managed in...the contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for… more
- TekSynap (Ashburn, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service ... Six (6) Plus years. **Overview** We are seeking a Incident Support Manager to join...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- NANA Regional Corporation (Ashburn, VA)
- …for the on-going improvement of the Incident Management Process. **Qualifications** The Incident Support Manager highly desired qualifications are: + An ... remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all...the contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for… more
- Palo Alto Networks (Santa Clara, CA)
- …and shared success where your work truly matters. **Your Career** The Escalation Manager position is a strategic, high-visibility role that provides ... Palo Alto Networks business relationship and/or sales opportunities with key customers. The Escalation Manager will lead and manage the resolution of customers'… more
- Pegasystems (Irving, TX)
- Incident Duty Manager (Waltham, MA) Job Category: Client Support Location: US - Texas - Irving **Meet Our Team:** *Please note this role is based out of the ... providing 24/7 coverage for Pega clients. As a Duty Manager you'll be working in a hybrid capacity out...teams to aid swift resolution + Provide guidance on incident progress + Collaborate with Support Management… more
- ServiceNow, Inc. (Orlando, FL)
- …get to do in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of ... interaction and personalized service during an account-level escalation . The Account Escalation Manager ...you have:** + 7+ years of relevant experience in support , Account management, escalations and critical incident … more
- General Dynamics Information Technology (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... **Experience:** 10 + years of related experience **Job Description:** INCIDENT AND INTRUSION SR MANAGER MEANINGFUL WORK...contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for… more
- KeyBank (Albany, NY)
- **Location:** 4910 Tiedeman Road, Brooklyn Ohio **Job Summary** The Incident Manager is responsible for leading the timely restoration of critical business ... through strong leadership, technical insight, and effective communication. The Incident Manager ensures that all incident...scope and impact of incidents and determine the appropriate support teams and escalation paths. + Guide… more
- Insight Global (Richmond, VA)
- …improvement initiatives -Maintain readiness for 24/7 support and escalation protocols -Proven experience in enterprise-level incident management or ... Job Description Insight Global is looking for a Major Incident Manager to join one of our...governance standards -Collaborate with application owners, infrastructure teams, and support functions to restore services -Drive post- incident … more
- Google (Austin, TX)
- …minimizing downtime and improving customer experience. **Role Description:** As an Incident Manager , you'll perform ticket administration, event correlation, ... that's redefining the status quo in the Internet industry. On GFiber's Incident Management team, our NOC engineers resolve outages efficiently with their knowledge… more
- Link Solutions Inc (Adelphi, MD)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. + Must be a US ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring efficient processing of… more
- ARSIEM (Arlington, VA)
- …have an impact on every client you work with. ARSIEM is looking for a Cyber Incident Manager to support on-site incident response to civilian Government ... fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an… more
- US Tech Solutions (Foster City, CA)
- …Community Manager with a strong background in crisis communications, incident response, and digital community engagement. + This role focuses on establishing ... across all communications. + Escalate complex or sensitive matters through established incident response workflows. **Crisis Management & Incident Response** +… more
- TEKsystems (Richmond, VA)
- …- This clients Command Center is seeking a highly skilled and experienced Incident Manager to lead the response to high-impact technology incidents across ... timelines, actions taken, and resolution outcomes. - Ensure compliance with incident management policies, governance standards, and escalation protocols.… more
- ARSIEM (Arlington, VA)
- …an impact on every client you work with. ARSIEM is looking for a Cyber Case Manager . This position will support one of our Government clients in Arlington, VA. ... and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government....Responsibilities + Correlating incident data to identify specific trends in reported incidents… more
- The Metropolitan Museum of Art (New York, NY)
- …fall short, and then evolve. GENERAL STATEMENT OF RESPONSIBILITES & DUTIES: As the Incident Response Manager , you will lead and coordinate the Museum's security ... individuals, and ensuring protective plans are effectively implemented. You will also support the Senior Security Manager for Special Events develop and… more
- ARSIEM (Arlington, VA)
- …an impact on every client you work with. ARSIEM is looking for a Cyber Case Manager . This position will support one of our Government clients in Arlington, VA. ... and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government....on the enterprise + Identifying the cause of an incident and recognizing the key elements to ask external… more
- Edward Jones (St. Louis, MO)
- …Strong Rapport with Branch Team, to build trust and recognition as reliable escalation contact 4. Act as a Sounding board for general questions/concerns about a ... network of skills and experience that will aid in Escalation Resolution 1. BSD Technology Teams 2. Digital Product...Technology Teams 4. HD / Tech - Adv Branch Support 5. Service Division - Adv Branch Support… more
