- Mindbank Consulting Group, LLC (Arlington, VA)
- Sr. Help Desk Technician ( Tier 3 ) Responsibilities: . Performs in-depth analysis, diagnosis and resolution of desktop and workstations. . Serves as the point ... technician with experience working in both areas. Sr. Help Desk Technician ( Tier 3 ) Qualifications:...initiatives. . Demonstrate the ability to communicate orally and in writing and must have a positive customer service … more
- Mindbank Consulting Group, LLC (Arlington, VA)
- …our client s location in Arlington, VA , and is a long-term contract. This service desk welcomes technically skilled candidates who are team-oriented and have a ... Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an...desk environment. 4. Demonstrated ability to communicate orally and in writing; must have a positive customer service … more
- Bering Straits Native Corporation (Aberdeen, MD)
- …community.Respond to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk .Create Remedy tickets for incidents and ... updates to Remedy work logs to be viewed by Service Desk Analysts and by the user...and software to fulfill user requests. Escalate tickets to Tier 3 Technicians in the event that… more
- Dexian - DISYS (Denver, CO)
- …location. Working remotely or relocation are not viable options.The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support for ... City staff by phone, in-person, email and via IT Service Management (ITSM) system. Will perform a variety of...communicating devices for the entire organization.Scope of Responsibilities: Provides Tier 1 and occasional Tier 2 support… more
- Careerbuilder-US (Boston, MA)
- …proper handling of requests Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support Maintains a ... operations Provide support for escalated issues from help desk analysts Help Desk Specialist Qualifications: . Associates Degree with 3 + years of IT… more
- Creative Financial Staffing (Verona, WI)
- …hardware, and services. If you have experience working in a technical support or help desk environment, enjoy providing great customer service , and want to be a ... and benefits plan. Job Description: You will be providing tier 1 Technical Support to external clients utilizing the...this may be the role for you! Preferred Experience: 1- 3 years of Help Desk /Tech Support experience.… more
- Creative Financial Staffing (Salt Lake City, UT)
- …on break-fix issues Troubleshooting network and connectivity issues with remote support from Tier 3 tech and Service Manager Some basic cabling ... Seeking Help Desk Technician (on-site) - Salt Lake City, UT Why take a Help Desk Technician role with this company? Satellite location for nation-wide… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …IT operations. The role will work with engineering, application, security operations, Service Desk and, enterprise/solution architects to develop and implement ... from Splunk to Cribl, on-boarding new feeds, and providing Tier 3 support. Working with vendors on...SLAs and SLOs using private locations. * Configuration of service -related monitors based on metrics, logs, live processes, … more
- Dunhill Professional Search (Washington, DC)
- …analyst responsible for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to ... work scope and workflow in support of these normal service desk support.Help in defining the operational...metrics used to track and report delivery of servicesUnderstand Tier 1, 2 and 3 areas of… more
- Select Water Solutions (Houston, TX)
- …knowledge, skill, and/or ability required:Bachelor's Degree in Business Administration is preferred. 3 to 5 years of material/ service purchasing experience, ... their capabilities.Ensure continuity of goods and services that meet the quality, service , and price performance standards of the company.Work with the Supply Chain… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- Motion Recruitment Partners (Irving, TX)
- Service Desk Technician - Tier 3 Irving, Texas **Onsite** Contract $35/hr - $38/hr Our client, a local financial tech company, is looking to grow their ... Service Desk team. This is a client...Service Desk team. This is a client that has been...skilled with Windows based technologies. You'll be helping with Tier 3 support - username and password… more
- BRMi (Bethesda, MD)
- …escalating unresolved problems to Tier 3 , as needed. The IT Service Desk Tier 2 analyst will also be responsible for creating and maintaining ... **Overview** We are seeking a customer-focused IT Service Desk Tier 2...requirements, emergency response plans, etc. **Qualifications** + Minimum of 3 years of experience working in a technical support… more
- ManTech (Herndon, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to join our team in the… more
- Leidos (Bethesda, MD)
- …career path. The Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center ... of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Janus Henderson Investors (Denver, CO)
- …tackling complex issues / problems + Escalation point and liaison between Global Service Desk and Tier 3 support teams + Perform Vendor Management duties ... via appropriate channels + Help mentor, coach and educate Tier 1 Service Desk team...skills + 3 + years in an IT Service Desk support role + Knowledge of… more
- Xcelerate Solutions (Bethesda, MD)
- System Administrator- TS/SCI Xcelerate Solutions is currently seeking a Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration ... + Knowledge of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with data engineering tools such as… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and ... or may provide expertise to solve first and second tier technical support issues for end-users of the organization's...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: +… more
- BRMi (Bethesda, MD)
- **Overview** We are seeking a customer-focused IT Service Desk Tier 1 analyst to join our team. The ideal candidate will have strong communications skills, a ... and the customer user community. **Responsibilities** **Responsibilities** The IT Service Desk Tier 1 analyst...or have been a permanent resident for more than 3 years. **Preferred Certifications** + Microsoft 365 Certifications **Job… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...and troubleshooting **Job Locations** _US-DC_ **Posted Date** _5 months ago_ _(1/8/2024 3 :32 PM)_ **_Job ID_** _2024-4374_ **_Category_** _Information… more
