- TekSynap (Fort Detrick, MD)
- …and user resources. + Oversee the Tier I Call Center, Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- Link Solutions Inc (White Sands Missile Range, NM)
- …by the RNEC during duty hours are responded via email, phone call, or deskside support within Service Level Agreements (SLAs). + Provide troubleshooting and ... the DEVCOM Analyst Center (DAC). This role provides above baseline/ Tier 2 concierge-like support to more than...maintain a DoD Secret Security Clearance. + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140… more
- Leidos (Reston, VA)
- …(BMC Smart Reporting), tasks, and work orders. **Additional Primary Responsibilities:** - Support Tier I-III system, networking, and engineering personnel to ... year** The candidate will obtain and maintain System Administrator and\or Network Administrator II functions and services in support of the agency and customers… more