- TekSynap (Fort Detrick, MD)
- …and user resources. + Oversee the Tier I Call Center, Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- Leidos (Reston, VA)
- …(BMC Smart Reporting), tasks, and work orders. **Additional Primary Responsibilities:** - Support Tier I-III system, networking, and engineering personnel to ... year** The candidate will obtain and maintain System Administrator and\or Network Administrator II functions and services in support of the agency and customers… more