- Netrio LLC (North Myrtle Beach, SC)
- Job Description We are looking for a motivated Technology Support Agent to join our family of diverse professionals in a highly supportive team environment for ... candidate will primarily be responsible for providing great customer service and support to our external clients, on a...and manage customers' reported issues by logging all help desk interactions in ticketing system. Monitor and respond to… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- SAIC (TN)
- …worked anywhere within the US.** **Responsibilities:** + Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, ... point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to...High School and two (2) years of sufficient technical service experience supporting a service desk… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …and trend analyses. **Minimum Qualifications** + HS Diploma + 0-1 years of customer service and/or help desk experience. + **Candidates must have an active ... for multiple applications. Performs basic user-problem analyses for the help desk . Assesses the customers' issue, performs initial triage, documents the problem,… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly ... and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. If this is the perfect… more
- MyFlorida (Tallahassee, FL)
- …such as a ticketing system Knowledge of Outlook and/or O365 DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application support to the ... Working Title: OFFICE AUTOMATION ANALYST - 60000388 Pay Plan: Career Service Position Number: 60000388 Salary: $42,561.48 Posting Closing Date: 08/31/2025 Total… more
- Ventura County (Ventura, CA)
- …(in-person, phone, remote tools) E) Any experience with ticketing systems (name the system, eg, Service Desk Plus) F) The volume of users supported If you do not ... for the first 10,400 hours or 5 years of service ; vacation accruals increase at 5, 11, 12, 13,...and/or vision insurance from a group of authorized plans: Tier one for employee only is $509 per pay… more
- ARSIEM (Annapolis Junction, MD)
- …and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... BISCOTTI and LATTEART + Familiarity with STE tools, TRELLIS agent , Nessus, ENSL &UAM + Security Center Scanning +...implementation, troubleshooting, and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis,… more
- General Dynamics - GDIT (Offutt AFB, NE)
- …clients. + Familiarity with quality assurance methodologies and tools. + Previous experience in a Tier III or senior service desk role. The likely hourly ... quality assurance processes. The candidate will be a proactive agent for change, possess high energy, have a passion...include the responsibilities below: + Perform quality reviews of service desk interactions (phone, chat, email, ticketing… more
- MyFlorida (Tallahassee, FL)
- …Working Title: OFFICE AUTOMATION ANALYST - 60062267 Pay Plan: Career Service Position Number: 60062267 Salary: $42.561.57 Posting Closing Date: 07/31/2025 Total ... (https://compcalculator.myflorida.com/) Department of Children and Families Entry Level Helpdesk Agent Anticipated Vacancy The Office of Information Technology Services… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- G2 Ops, Inc. (San Diego, CA)
- …expert, you will act as a liaison between the program office and its in- service engineering agent to provide security engineering support on current and new ... we need to ensure where you access your work is secure. You will have a shiny desk at our G2 Ops office and the ability to telework with prior approval. Here's the… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... for deviations from acceptable configurations or policies + Support help desk operations, ticketing, and customer communications + Evaluate incident response… more
