- Novo Nordisk Inc. (Plainsboro, NJ)
- …group creates and delivers human-centered experiences, where innovation meets customer -centricity, driving the ultimate experience for our patients. Our focus ... our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn' mindset...Decision Support o Provide one unified NNI and global voice and point of voice to leadership… more
- Amazon (Seattle, WA)
- …seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams ... and concisely to both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager overseeing the VoC mechanism design, implementation,… more
- EchoStar (Englewood, CO)
- …of the overall customer experience. **Job Duties and Responsibilities** As a Voice of Customer (VOC) Data Scientist, you'll be instrumental in shaping our ... for DISH/SlingTV, prioritizing areas for improvement. + Collaborate with Voice of Customer (VoC) team members to translate insights into actionable feedback… more
- Sprinklr (AZ)
- …environment. You will own the execution, and continuous improvement of all customer voice implementations, from onboarding through go-live, ensuring technical ... and an outstanding customer experience. You will act as the Sprinklr Voice SME across deployments, while building scalable processes to support growth and drive … more
- TekSynap (Arlington, VA)
- …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... **RESPONSIBILITIES** + Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM… more
- ManTech (Doral, FL)
- **ManTech** seeks a motivated, career and customer -oriented ** Voice and Video Architect** to join our team in **Fort Bragg, NC** . **Responsibilities include but ... are not limited to:** + Designs, implements, and maintains complex voice and video communication solutions, ensuring seamless and effective organizational… more
- ManTech (Annapolis Junction, MD)
- ManTech seeks a motivated, career- and customer -oriented Voice Over Internet Protocol (VOIP) Technician to join our team in Annapolis Junction, MD. In this role, ... managing POTS lines, including e911 services in support of the Government customer . **Responsibilities include, but are not limited to:** + Provide broad telephony… more
- Sinch (Chicago, IL)
- …in utilization of standard engagement procedures and tools, such as the Sinch Voice customer portal and escalation guidelines + Participate in strategic planning ... Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice , and email. Whether you need to verify users or… more
- Amazon (Seattle, WA)
- … customer satisfaction and retention * Collaborate with Product Management to provide voice of customer feedback and help shape the roadmap for AI-powered ... expansion opportunities. You'll work closely with product teams to provide voice -of- customer feedback and with solutions architects to optimize customer … more
- Robert Half The Creative Group (Boston, MA)
- …+ Leading journey mapping to identify pain points and define opportunities to enhance customer experiences + Conducting Voice of Customer (VoC) analysis to ... marketing, design, product, and technology Preferred Skills: + Journey Mapping + Voice of Customer (VoC) Analysis + Design Thinking + Human-Centered Design + CX… more
- The Childrens Place (Secaucus, NJ)
- …a customer to determine the highest leverage points to efficiently improve the customer experience. + ** Voice of Customer :** Build and manage a ... With a track record of delivering results, they are customer -obsessed and steeped in culture. Their inner kid is...comprehensive Voice of Customer program by integrating insights from surveys, … more
- Patterson Companies, Inc. (St. Paul, MN)
- … experience + Work with key stakeholders to generate innovative ideas and opportunities; conduct Voice of Customer (VoC) and Voice of Business (VoB) feedback ... that they build a stronger and successful organization. **Job Description:** The Customer Experience Program Director is responsible to lead the development and… more
- Arizona Public Service (Phoenix, AZ)
- …our vision of creating a sustainable energy future for Arizona. Summary The Manager of Customer Research and Insights leads the companys Voice of Customer ... customer needs and priorities. They work with the business to incorporate voice of customer data and insights, as well as industry research and best practices… more
- CARMAX (Federal Heights, CO)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- CARMAX (Lexington, KY)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- Danaher Corporation (Miami, FL)
- …tools and documentation, eg to effectively use, install, maintain and support products beyond customer expectation. Is the voice of customer especially for ... for technical requests and escalations from field Service Engineers. They also are the voice of Service in the NPD process. As well as continuous improvement of our… more
- Amazon (Dallas, TX)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
- Qualtrics (Seattle, WA)
- …that showcase real-world impact. As the Customer Lifecycle Marketing Manager for Customer Voice & Storytelling, you'll lead the strategy and execution of ... and multimedia production + Grow your visibility as a trusted customer advocate-representing customer voice in strategic campaigns, launches, and flagship… more
- Amazon (Nashville, TN)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
- Sunrun (CA)
- …+ Experience with Amazon Lex, Kinesis, or Connect Streams API. + Knowledge of voice analytics, customer journey mapping, or AI-based voice enhancements. ... Connect Developer with proven experience integrating Salesforce Service Cloud Voice to join our team. This role is ideal...and who can bridge these technologies to deliver seamless customer support experiences. The candidate will work closely with… more
