- Medium (San Francisco, CA)
- …across Marketing, Sales, Support, and Legal to ensure successful, unified product introductions. Voice of Customer ( VoC ) Loop: Establish and manage the ... Product tech stack (eg, Tableau, internal documentation systems) to ensure data integrity and process flow efficiency. #Cross‑Functional Enablement & GTM Readiness… more
- FirstBank PR (San Juan, PR)
- …analyzing, and synthesizing third-party research, internal surveys, and Voice of the Customer ( VoC ) data to generate actionable insights that drive ... This role plays a critical part in supporting the Customer Experience (CX) team by transforming complex data...against competitors. . Support the end-to-end process of internal VoC initiatives, including survey design, data collection,… more
- Palo Alto Networks (Santa Clara, CA)
- …Mapping & VoC Integration: Utilize advanced analytics and Voice of the Customer ( VoC ) data to perform customer journey mapping. Manage the ... IT Business Analyst, you will be the strategic force transforming our Customer Support operations through AI, focusing on maximizing efficiency and delivering… more
- The Toro Company (Bloomington, MN)
- …financial health . Assist with collection of market research and voice of customer ( VOC ) data to determine feasibility of new product concepts and/or ... machinery . Create web content, sell sheets, press releases, testimonials . Analyze sales data , profitability, and production forecasts to ensure product line's… more
- Ralliant (Chandler, AZ)
- …documentation, order/sales forecasts, and program review reports. + Analyze Voice of Customer ( VOC ) data to identify new opportunities, including IR&D ... our team. In this role, you will support program proposal efforts, customer engagement, and day-to-day management of assigned programs. This internship provides… more
- Siemens Energy (Raleigh, NC)
- …support Sales activities. + Support leadership in the collection of voice of customer ( VOC ) data to help advance new product development, product ... and execute business territory plans. + Ensure proper utilization of customer relationship management software (CRM-Salesforce) **What You Bring** + Bachelor's… more
- Wells Fargo (Sioux Falls, SD)
- …JD Power, Net Promoter System,to benchmark and analyze Voice of the Customer ( VoC ) data . + **Collaborate Across** **the Enterprise** : Partner ... (OC/OC+1), translating complex findings into clear strategic recommendations. + **Champion Customer Experience** : Apply customer experience tools and… more
- Hubbell Power Systems (Aiken, SC)
- …suppliers, and internal teams. + Collecting and analyzing Voice of the Customer ( VOC ) data to inform business decisions and product development. ... Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting… more
- ALBEMARLE (Charlotte, NC)
- …**corporate events** . + **Experience managing Voice of Customer ( VoC ) programs** , including survey design, data analysis, and collaboration with ... establish strong customer relationships and drive continuous improvements based on VoC data . + **Cross-Functional Collaboration** : Ability to partner with… more
- GE Vernova (Longmont, CO)
- …tools. **Job Description** **What you'll do (Job Responsibilities)** * Ensure VOC ( Voice of Customer ) data quality and migration into new platforms. ... & Marketing Organization, you will be an active contributor to strengthening data quality, supporting migration to new platforms, and enabling product management and… more
- Entergy (New Orleans, LA)
- …service territory.** **Job Purpose/ Summary:** The Voice of the Customer ( VOC ) team is responsible for harvesting external data and insights to bring the ... team's efforts lead to increased use of the customer voice in decision-making, consistent feedback loops...VOC Insights and Analysis: + Aggregate and analyze data from surveys, interviews, focus groups, and other feedback… more
- Liberty Utilities (Malden, MO)
- … data insights. + Support the Manager of Data Analytics and Manager Voice of Customer with process design and workshops to jointly improve Liberty's ... Manager, Voice of the Customer Insights LU... establishes as robust market research portfolio that uses data for insights. Business leaders across Liberty will be… more
- Oriental Bank (San Juan, PR)
- The Advisor, Retail Channels ( Voice of Customer ) analyze customer experience data and performance indicators to generate actionable insights and drive ... improvements. Blend data analytics expertise with a customer -first mindset to ensure the voice of... customer experience and service delivery. + Analyze customer feedback and experience metrics (NPS, CSAT, VOC… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …on best practices within the industry and include the voice of the customer ( VOC ), and support data visualization tools with appropriate statistical ... together under one roof. We bring together diverse voices-engineers, pharmacists, customer service veterans, developers, program strategists and more-all with one… more
- The Hartford (Hartford, CT)
- …understanding of the current and desired customer and agent experience. + Leverage data analytics : Interpret VoC data in partnership with Small Business ... of CX. + Utilize the Voice of Customer platform : Analyze and present data ,...decisions. + Develop CX-related projects and pilots : Put VOC insights into action to leverage your analysis to… more
- Deloitte (Chicago, IL)
- …VOC Strategy + Work with business stakeholders to translate their objectives into VOC ( Voice of Customer ) solutions, journey maps, and actionable ... Sprinklr. + Experience in client-facing consulting or advisory roles. + Exposure to VOC strategy, customer journey mapping, or analytics program delivery. +… more
- Crate & Barrel (Northbrook, IL)
- …shaping the company's understanding of the customer journey. This role owns the Voice of the Customer ( VOC ) program, transforming complex customer ... Experience + Strategic Leadership: Own and evolve the enterprise-wide Voice of the Customer ( VoC )...5-7 years of experience in customer experience, voice of the customer , data … more
- AltaGas (Springfield, VA)
- …support the utility's customer experience (CX) strategy by integrating journey mapping, voice of the customer ( VoC ) analytics, and insight generation ... stakeholders. * Maintain and evolve the VoC dashboard, integrating multiple data sources to support decision-making and customer -centric KPIs. * Support the… more
- Lilly (Indianapolis, IN)
- …+ Demonstrate the ability to find and use multiple sources of VoC data (direct, indirect, and inferred) to meet customer needs along the end-to-end ... diverse digital journeys while incorporating customer expectations combined with Voice of the Customer ( VoC ) across both product and disease state sites.… more
- Alamo Group Inc. (Huntsville, AL)
- …shows. A critical responsibility is leading product management input through the pragmatic framework of Voice of the Customer ( VOC ) - ensuring customer ... four brands for pipeline management and forecasting. + Ensure data accuracy and pipeline visibility to support executive decision-making....portfolio. + ** VOC Program:** Establish a structured Voice of the Customer program (aligned to… more
