- NorthShore (Skokie, IL)
- …) Tools. Leverage WFM software to automate forecasting, scheduling, and real - time workforce adjustments. Ensure data accuracy and system integrity by ... Position Highlights: Sign on bonus: N/A Position: Workforce Optimization Analyst Location: Skokie, IL Full Time /Part ...forecast staffing needs, develop schedules, and adjust them in real - time based on changing business demands. This… more
- Hackensack Meridian Health (Neptune City, NJ)
- …to transform healthcare and serve as a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will utilize workforce ... within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and...in a Workforce Management role as a RTA or Analyst . + Proven experience with CISCO Calabrio / UCIC… more
- Amazon (TX)
- …serve their customers. We are looking for an exceptional Workforce Management ( WFM ) Real Time Adherence (RTA) Analyst , who is passionate about their ... including weekends, nights, and/or holidays - 3+ years' experience on WFM Real - time Service Level management Preferred Qualifications - Bachelor's degree… more
- DriveTime (Mesa, AZ)
- …**That's Nice, But What's the Job?** In short, as a Workforce Management Specialist ( Real Time Adherence Specialist), you will assist in the company's workforce ... use of resources. In long, our Workforce Management Specialist ( Real Time Adherence Specialist) are responsible for:...accuracy of all reports distributed from the Contact Center Analyst Team. + Working on activities, projects, and requests… more
- Entergy (Little Rock, AR)
- …adjust schedules that align with forecasted demand and business needs. + Monitor real - time adherence and make necessary adjustments to ensure service level ... **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid...We are seeking a detail-oriented and proactive Workforce Management Analyst I to join our team. This role focuses… more
- Entergy (West Monroe, LA)
- **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to join our team. This...the Command Center (Responding to Chats/Emails) + Help in real time management task: such as adherence… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for a full time **Workforce Management Analyst - Call Center** for our **Costa Mesa, CA** office! **_This is an in onsite, ... our Costa Mesa office_** **JOB SUMMARY** The Workforce Management ( WFM ) Analyst responsibilities revolve around conducting research,...+ Test IVR system to detect any issues, monitor real - time adherence and prepare and update various… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... people are in the right place at the right time . Workforce Analyst will also identify gaps...of Data Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled in dashboard/report… more
- First National Bank of Omaha (TX)
- …the call center + Develops staff schedules and corresponding staffing scenarios based on real time business factors, ie vacation, new client onboarding, etc. + ... business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce Management ( WFM ) system...routing to increase service levels + Conducts analysis of real time and previous day volumes required… more
- Mastercard (O'Fallon, MO)
- …of appropriate WFM tools by the team. * Responsible for Coaching and Training of the Real Time Analyst team * Responsible for Scheduling the Real ... and the entry and maintenance of schedule exception activity in the WFM platform. * Ensures Real time and Historical Performance accuracy of the supported… more
- Amazon (Tempe, AZ)
- …a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability ... Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - 1 + years NICE IEX… more
